VoiceOps is the first and only coaching enablement solution for call centers that helps companies achieve higher ROI by making coaches more effective. The VoiceOps Coaching Enablement Platform drives lasting behavior change among reps at scale that leads to higher conversion rates, reduced attrition and ramp time, and a more consultative experience for customers. Founded in 2016, VoiceOps now works with some of the leading companies in industries including financial services, consumer lending, insurance, education, travel, and hospitality.
Location: United States, California, San Francisco
Employees: 11-50
Total raised: $9M
Founded date: 2016
Investors 6
| Date | Name | Website |
| - | Bain Capit... | baincapita... |
| 21.07.2020 | Y Combinat... | ycombinato... |
| - | Keybridge ... | keybridgev... |
| - | CSC UpShot... | csc-upshot... |
| 01.07.2025 | Twelve Bel... | twelvebelo... |
| 03.03.2026 | Four Acres... | fouracres.... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 27.08.2019 | Series A | $9M | - |
Mentions in press and media 11
| Date | Title | Description |
| 05.07.2021 | New Product Release from VoiceOps Gives Call Centers A Powerful Tool To Execute And Evaluate Coaching Programs | The latest product release from VoiceOps provides unprecedented visibility into coaching activity and rep engagement, so managers can better coordinate their time and attention and leaders can ensure the right coaching strategy is implement... |
| 18.05.2021 | VoiceOps Launches New "Always Be Coaching" Series About Making Coaching a Superpower for Businesses | |
| 10.09.2019 | Supercharging Humans: The Rise of Tech-Enabled Services | Anyone who has driven down 101 Highway connecting Silicon Valley to San Francisco cannot help but notice the endless billboards prophesying the imminent takeover of humans by technology. Perhaps the greatest example of fear-mongering is Pru... |
| 03.09.2019 | AI Coaching And Training Company VoiceOps Raises $9 Million | San Francisco-based AI coaching and training company VoiceOps announced that it raised $9 million in funding led by Bain Capital Ventures VoiceOps — a San Francisco-based AI coaching and training company — announced it raised $9 million in ... |
| 28.08.2019 | VoiceOps Raises $9M in Series A Funding | VoiceOps, a San Francisco, CA-based provider of an AI coaching and training platform, raised $9M in Series A funding. The round was led by Bain Capital Ventures, with participation from Accel and Y Combinator. In conjunction with the fundin... |
| 27.08.2019 | VoiceOps Raises $9M to Help Companies Coach Call Center Reps | - |
| 27.08.2019 | VoiceOps raises $9M to help companies coach their call center reps | At a time when the industry appears to bet that AI will replace most human jobs, starting with the tens of millions currently residing in call centers, one startup is working to use the same technology to empower the jobs it is pegged to di... |
| 27.08.2019 | Daily funding roundup - August 27th, 2019 | Ethos raised $60M; Luma Health picks up $16 M; Hedvig closed $10.4 M; Tesorio landed $10 Inzpire.me: Inzpire.me’s mission is to humanize advertising through user-generated content marketing. Inzpire.me has raised $1.3 million in funding. Sc... |
| 25.04.2017 | Talkdesk launched an app store for enterprise call center customers | Over the last several years Talkdesk has offered a way for businesses to get a cloud-based call center up and running. However, the company realized it was providing just one component that its clients needed to provide the best support to ... |
| 12.04.2017 | VoiceOps launches to put insights in the hands of managers coaching sales reps | The enterprise voice space grows hotter today as VoiceOps announces its seed round led by Accel with participation from Founders Fund and Lowercase Capital. The YC-backed startup aims to support sales teams by offering managers clear insigh... |
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