Many organizations struggle to improve customer engagement and satisfaction due to long onboarding periods to reach proficiency coupled with high turnover of customer-facing front-line staff. These inefficiencies hamper organizations from building teams of highly proficient experts and cause companies to lose $450k/yr in wasted costs for a team of 100 front-line staff members according to a recent study. Enter Verbal. The Verbal voice intelligence assistant analyzes live calls and draws on organizational protocols to provide real-time coaching, automates QA, and streamlines admin tasks. Verbal supports non-licensed staff handling scheduling and customer service to licensed clinicians handling care management and drug safety. Verbal shortens the time to onboarding proficiency by providing real-time coaching during customer interactions to minimize rote memorization and lecture style training. Meanwhile, managers can skip manual QA and instead take on more direct reports or get more time for training and hiring.
Location: United States, California, San Francisco
Investors 3
Mentions in press and media 4
| Date | Title | Description |
| 07.10.2025 | Verbal AI announced as qualified solution for healthcare compliance on Mayo Clinic Platform | Verbal’s AI-powered clinical compliance solutions are available to Mayo Clinic Platform’s affiliated healthcare organizations, says CEO Waleed Mohsen. This collaboration is a huge win for providers, patients, and compliance teams in the May... |
| 29.01.2025 | Verbal joins the NVIDIA Inception Program | Verbal - Waleed Mohsen Verbal, an AI-based platform revolutionizing healthcare compliance and care quality, proudly announces its acceptance into the NVIDIA Inception program. Our acceptance into the NVIDIA Inception program marks an exciti... |
| 15.01.2025 | The AI Revolution in Healthcare: Streamlining Compliance and Enhancing Patient Experience | The healthcare landscape is evolving. Technology is no longer just a tool; it’s a lifeline. Two recent developments highlight this shift: Verbal’s integration with Healthie and Press Ganey’s expansion of AI capabilities. Both aim to transfo... |
| 13.01.2025 | Verbal Joins the Healthie App Marketplace | Verbal, a leading innovator in AI-powered healthcare compliance, today announced a new integration with the Healthie Electronic health record (EHR) system and telehealth platform. This integration is now available in The Harbor, Healthie’s ... |