| Date | Title | Description |
| 13.03.2026 | Talkdesk offers new capabilities to manage AI and human agents as one workforce | Talkdesk offers new capabilities to manage AI and human agents as one workforce
Talkdesk, Inc., a leader in Customer Experience Automation (CXA), is providing new capabilities designed to help organizations operate and manage a hybrid workf... |
| 26.02.2026 | AI-powered contextual service now critical in Australia | - |
| 23.02.2026 | Beyond technology: How leadership drives contact centre performance | - |
| 09.01.2026 | Talkdesk launches Commerce Orchestration powered by Customer Experience Automation | Talkdesk launches Commerce Orchestration powered by Customer Experience Automation
Talkdesk, Inc. is introducing Customer Experience Automation (CXA)-powered Commerce Orchestration and launching a new Talkdesk Consumer Goods Experience Clou... |
| 17.12.2025 | From metrics to meaning: Rethinking KPIs in contact centres | - |
| 16.12.2025 | Odigo acquisition boosts ALE Connect hybrid CCaaS push | - |
| 06.11.2025 | Top Predictive Analytics Tools for Enhancing Customer Communication | Predictive analytics tools are revolutionizing customer interactions by enabling businesses to anticipate needs and personalize outreach. In contact centers, sales teams, and service desks, these tools utilize machine learning to predict be... |
| 30.10.2025 | Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers | Key takeaways
Intelligent call routing uses customer relationship management (CRM) context, agent state, and AI-driven intent to connect callers to the best agent, reducing transfers and callbacks.
Measurable wins include higher first-conta... |
| 27.10.2025 | Talkdesk & Databricks join forces to unify customer data | - |
| 29.09.2025 | Talkdesk releases Commercial & Residential Services Experience Cloud to provide proactive customer service | Talkdesk releases Commercial & Residential Services Experience Cloud to provide proactive customer service
Talkdesk, Inc. is releasing Talkdesk Commercial & Residential Services Experience Cloud, a customer experience automation (CX... |
| 20.08.2025 | Talkdesk Expands Epic Integration With AI-Powered Outreach | Talkdesk®, Inc. today announced the integration of Talkdesk Advanced Dialer with Epic through the Epic Workshop program. Directly connecting Epic workqueues and Cheers outreach campaigns to the Talkdesk artificial intelligence (AI)-powered ... |
| 15.08.2025 | Top 5 Google Voice Alternatives (2025) | Interested in an affordable alternative to Google Voice? Check out the list below to learn more about which VoIP providers took the top spot. Best overall Google Voice alternative: DialpadBest for apps and automation: OpenPhoneBest for agen... |
| 31.07.2025 | Glia Names Rei Kasai as Chief Product Officer | Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, today announced the appointment of Rei Kasai as Chief Product Officer (CPO). Rei will spearhead Glia’s next phase of innovation, focusing on sca... |
| 30.07.2025 | Talkdesk streamlines multi-storefront experiences for retailers and customers | Talkdesk streamlines multi-storefront experiences for retailers and customers
Talkdesk, Inc. is introducing Talkdesk Multi-Store Commerce Integration, a new capability that enables multi-brand retailers to manage customer service across mul... |
| 19.05.2025 | Starburst Unveils New AI Platform Capabilities to Accelerate Enterprise AI and Agents | New innovations unify on-premises, hybrid, and multi-cloud data to power AI
BOSTON, May 19, 2025 /PRNewswire/ -- Starburst, the data platform for apps and AI, today announced a comprehensive set of product innovations across its flagship of... |
| 06.05.2025 | Talkdesk Transforms Utility CX with Intelligent Solutions | Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today introduced Talkdesk Utilities Experience Cloud™, an intelligent CX platform that empo... |
| 29.04.2025 | Komodo Health Appoints Paul Thomas SVP of Finance and Acting CFO | SAN FRANCISCO–(BUSINESS WIRE)–April 29, 2025–
Komodo Health, the Evidentiary Standard for real-world data and healthcare analytics, today announced the appointment of Paul Thomas as Senior Vice President of Finance and Acting Chief Financia... |
| 25.04.2025 | Talkdesk creates AI Agents for Financial Services to realize personalized banking at scale | Talkdesk creates AI Agents for Financial Services to realize personalized banking at scale
Talkdesk, a global provider of artificial intelligence (AI)-powered customer experience (CX) technology, is introducing a new agentic AI solution—par... |
| 24.04.2025 | Talkdesk Unveils AI Agents to Transform Financial Services | Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced a new agentic AI solution—part of the Talkdesk Ascend AI™ platform—purpose-... |
| 28.03.2025 | Talkdesk launches AI-driven tool to enhance knowledge bases | - |
| 21.03.2025 | Talkdesk launches AI agents for advanced voice self-service | - |
| 18.03.2025 | Talkdesk AI Agents redefine customer engagement with automation | Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, is unlocking a new era of conversational, human-like customer self-service fueled by advanc... |
| 06.03.2025 | Revolutionizing Healthcare: The Rise of AI Agents | In the bustling world of healthcare, efficiency is the golden key. Enter Talkdesk, a titan in AI-powered customer experience solutions. They’ve unveiled a game-changer: Talkdesk AI Agents for Healthcare. This innovation is set to redefine h... |
| 05.03.2025 | Talkdesk AI Agents for Healthcare transforms patient and member experience with next-generation automation | Talkdesk AI Agents for Healthcare transforms patient and member experience with next-generation automation
Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology, is helping healthcare ... |
| 04.03.2025 | Talkdesk AI Agents for Healthcare transforms patient and member experience with agentic artificial intelligence | Talkdesk unlocks the transformative value for providers and payers by applying the next generation of automation to patient and member access, service, and support workflows
Talkdesk, Inc., a global provider of artificial intelligence (AI)-... |
| 03.03.2025 | Talkdesk Launches AI Agents for Healthcare for Automation | What You Should Know:
– Talkdesk, a global leader in AI-powered customer experience (CX) solutions, announced the launch of Talkdesk AI Agents for Healthcare, an innovative solution designed to automate routine patient interactions and pers... |
| 25.02.2025 | Condor Chooses Talkdesk to Modernize and Unify Its CX | Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that German airline Condor has selected Talkdesk to bring its contact cente... |
| 21.02.2025 | The New Era of Sales and Customer Service: A Shift Towards Buyer-Centric Solutions | In the fast-paced world of sales and customer service, change is the only constant. The latest G2 Best Software Awards highlight a significant shift in how companies approach these fields. Aligned and Talkdesk have emerged as leaders, showc... |
| 21.02.2025 | Talkdesk Again Named in G2’s Best Software for Customer Service | Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced it has been named to G2’s 2025 Best Software Awards, placing #11 on the Best Cust... |
| 17.02.2025 | Pinkfish AI: $7.6 Million (Pre-Seed) Raised To Help Enterprises Automate at Scale | Pinkfish AI, a pioneer of Generative Automation, announced it launched a platform that radically changes how enterprises create and manage automation. The company also announced closing a $7.6 million pre-seed funding round led by Norwest V... |
| 13.02.2025 | Pinkfish AI: The Future of Automation is Conversational | In the bustling world of technology, a new player is making waves. Pinkfish AI has emerged as a beacon of innovation in the realm of automation. With a fresh approach, it’s redefining how enterprises automate their processes. The company re... |
| 12.02.2025 | Talkdesk Expands to Australia with Latest Regional Cloud Deployment | Share
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Talkdesk has announced its expansion to Australia with the latest regional cloud deployment.
Takeaway Points Talkdesk has announced its expansion to Australia with the latest regional cloud deployment. This Tal... |
| 11.02.2025 | Pinkfish AI Raises $7.6M in Pre-Seed Funding | Norwest Partner Scott Beechuk, Pinkfish co-founder and CEO, Charanya “CK” Kannan, and Pinkfish co-founder and CPTO Ben Rigby
Pinkfish AI, a San Francisco, CA-based provider of a generative automation platform, raised $7.6M in Pre-Seed fundi... |
| 20.12.2024 | Transforming The Contact Center Into A Value-Based Care Engine | Patty Hayward, General Manager of Healthcare and Life Sciences at Talkdesk
The most effective way to reduce the amount of money our country spends annually on healthcare – which now exceeds $4.1 trillion – is to help people avoid becoming s... |
| 05.12.2024 | Aragon Research Releases the 2025 Globe™ Report on AI Agent Platforms in the Intelligent Contact Center | Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center (ICC), 2025
The rise of AI Agent Platforms marks a significant shift in the contact center landscape.
PALO ALTO, Calif., Dec. 5, 2024 /PRNewswire-PRWeb/ -- Arag... |
| 12.11.2024 | Aragon Research's 2025 Globe™ for Intelligent Contact Centers Highlights the Rise of Virtual Agents | The Aragon Research Globe™ for the Intelligent Contact Center, 2025
Aragon Research today released The Aragon Research Globe™ for the Intelligent Contact Center (ICCs), 2025
PALO ALTO, Calif., Nov. 12, 2024 /PRNewswire-PRWeb/ -- Aragon Rese... |
| 05.11.2024 | A NEW CHAPTER IN CUSTOMER EXPERIENCE UNFOLDS IN MALAYSIA! | 9TH Annual CX Summit in Kuala Lumpur – The Next Chapter (13-14 November 2024)
KUALA LUMPUR, Malaysia, Nov. 5, 2024 /PRNewswire/ -- AI and Digital capabilities are elevating customer experience everywhere. In Malaysia, we look towards inspir... |
| 22.10.2024 | Talkdesk Integrates Agentic Artificial Intelligence Across Its Portfolio | Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced the integration of agentic AI across its entire AI platform, now branded as Talkd... |
| 16.10.2024 | AI takes the reins: consumers embrace AI for holiday shopping: Talkdesk | Artificial intelligence (AI) is transforming the shopping experience. Consumers expect reduced anxiety and increased savings through AI-powered recommendations.
As adoption increases, 62% of consumers plan to use AI for personalized gift re... |
| 23.09.2024 | Talkdesk unveils new AI tools to boost customer service efficiency | Talkdesk has introduced two new artificial intelligence (AI) tools, Talkdesk AI Rewriter and Talkdesk AI Translator, to enhance customer experience technology for enterprises of all sizes. These new features allow businesses to meet the inc... |
| 12.09.2024 | Incisiv, Talkdesk reveals 2024 Retail Customer Experience Index | Incisiv, in partnership with Talkdesk®, Inc., released the 2024 Retail Customer Experience (CX) Index, offering a comprehensive assessment of how effectively top retailers meet customer expectations in an increasingly digital-first shopping... |
| 29.08.2024 | AI Holds Promise for Improving Patient Experience, Survey Finds | What You Should Know:
– A new survey conducted by Talkdesk has revealed the growing optimism among consumers about the potential of artificial intelligence (AI) to improve the healthcare experience.
– While AI is still in its early stages o... |
| 21.08.2024 | The Future of Customer Engagement: A Shift Towards Intelligent Solutions | In the fast-paced world of technology, change is the only constant. Two recent developments in the realm of customer engagement highlight this truth. Companies are pivoting towards innovative solutions that blend artificial intelligence wit... |
| 20.08.2024 | Glance Showcases Intelligent Human Connection for Financial Services at Finovate Fall 2024 | Empowering financial services with AI + human CX to drive meaningful customer engagement
WAKEFIELD, Mass., Aug. 20, 2024 /PRNewswire/ -- Glance, the leading provider of Guided Customer Experience (CX) solutions, is excited to announce its p... |
| 19.08.2024 | Talkdesk extends Epic Workshop innovation with embedded solutions | Embedding Talkdesk Copilot™ within Epic Cheers is the latest in an ongoing roadmap of solutions leveraging Talkdesk and Epic innovation.
Talkdesk continues to deepen and expand the integration of its Talkdesk Healthcare Experience Cloud™ pl... |
| 07.08.2024 | The Cloud Titans: A New Era of Innovation and Experience | In the digital age, cloud technology reigns supreme. Companies are racing to harness its power. The Forbes Cloud 100 list is the gold standard, showcasing the best of the best. This year, two companies have emerged as shining stars: Talkdes... |
| 07.08.2024 | Talkdesk named to Forbes Cloud 100 for sixth consecutive year | Generative artificial intelligence (GenAI) innovations made to the Talkdesk CX Cloud™ contact center platform and Talkdesk Industry Experience Clouds™ over the past twelve months contributed to Talkdesk retaining a strong Forbes Cloud 100 p... |
| 25.07.2024 | Komodo Health Appoints Miles Ennis as Chief Revenue Officer | Technology Veteran and Accomplished Revenue Leader to Spearhead the Company’s Next Phase of Strategic Growth
SAN FRANCISCO–(BUSINESS WIRE)–July 25, 2024–
Komodo Health, a leader in healthcare technology and data-driven intelligence, today a... |
| 11.07.2024 | 2024 Customer Support Technology Value Matrix: Nucleus Research | As core CRM capabilities mature, customer support-specific technology has become essential in enhancing customer experiences by automating tasks such as case management, knowledge management, and omnichannel support. Customer support techno... |
| 21.06.2024 | The Dennemeyer Group selects Talkdesk to streamline CX | Dennemeyer chooses forward-thinking solutions from Talkdesk to enhance customer experience (CX).
Talkdesk CX Cloud™ and Talkdesk Workforce Management™ will be leveraged to optimize key performance metrics and gain efficiencies.
Global compa... |
| 13.06.2024 | Talkdesk Autopilot for Retail bolsters complex CX | Talkdesk Autopilot for Retail bolsters complex CX
Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology, is introducing generative artificial intelligence (GenAI) capabilities that pow... |
| 05.06.2024 | As customer experience declines across industries, Zingly offers innovative new solution | Transform 2024 returns this July! Over 400 enterprise leaders will gather in San Francisco from July 9-11 to dive into the advancement of GenAI strategies and engaging in thought-provoking discussions within the community. Find out how you ... |
| 03.06.2024 | Talkdesk and Cognizant Team partner to supercharge the AI-powered customer experience | Talkdesk and Cognizant Team partner to supercharge the AI-powered customer experience
Talkdesk, a global provider of artificial intelligence (AI)-powered customer experience (CX), is partnering with Cognizant to accelerate AI-powered CX tra... |
| 22.05.2024 | Ecosystems: Predictive AI is democratizing value selling | More subscribers using AI in B2B sales drives Ecosystems' record growth of 53 percent
WASHINGTON, May 22, 2024 /PRNewswire/ -- By leveraging AI to instill and democratize value-selling skills across all customer-facing teams, collaborative ... |
| 13.05.2024 | Inoria launches INO AI, a comprehensive AI solution offering | Joe Bigio, Co-Founder and EVP of Inoria
Inoria launches new Conversational AI initiative, INO AI grouping the company's in-house expertise and unique self-service capabilities with best-of-breed AI technology partners serving as the industr... |
| 07.05.2024 | The real reason why AI bots are replacing retail staff | An AI-generated image. Source: Adobe Stock. article-article-body
You might have seen viral videos of Wendy’s drive-thru customers in the United States ordering their fast food from the firm’s generative AI bot Wendy’s FreshAI. Most show a v... |
| 26.04.2024 | CAI receives Bronze Stevie® for Customer Service Innovation | CAI, a global technology services firm, announced it earned the bronze Stevie® Award for Best Use of Technology in Customer Service: All Other Industries.
CAI’s Service Desk handles more than one million calls annually and support more than... |
| 08.04.2024 | Multiverse, the apprenticeship unicorn, acquires Searchlight to put a focus on AI | Multiverse, the U.K. unicorn that builds apprenticeship programs for people to learn technology skills while on the job, has made an acquisition as it aims to skill up itself. The company has bought Searchlight, a startup that builds AI-bas... |
| 25.03.2024 | Talkdesk announces Talkdesk Ascend Connect, a GenAI suite compatible with all CX platforms | Talkdesk announces Talkdesk Ascend Connect, a GenAI suite compatible with all CX platforms
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, is introducing Talkdesk Ascend Connect, empowering contact ce... |
| 19.03.2024 | Talkdesk Expands Healthcare AI and Integration with Autopilot Enhancements | Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows, delivers powerful self-service to improve experiences and reduce the burden on human contact center agents
Talkdesk, Inc., a global AI-po... |
| 13.03.2024 | Contact Center Analytics Market Size Reach USD 8.1 Billion by 2031, Key Factors Behind Market’s Growth | Contact Center Analytics Market Type
Rising adoption of advanced contact center technologies , demand for better CEMS & increasing adoption of cloud-based contact center solutions drive the market.
PORTLAND, PORTLAND, OR, UNITED STATE, ... |
| 11.03.2024 | Talkdesk Autopilot: AI Customer Service for Banks & Retailers | Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions while reducing the burden on strapped customer service teams
Talkdesk introduces Talkdesk Aut... |
| 08.03.2024 | Talkdesk Autopilot uses GenAI to better the customer experience in banking and retail | Talkdesk Autopilot uses GenAI to better the customer experience in banking and retail
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, is releasing Talkdesk Autopilot, its virtual agent that uses gener... |
| 06.03.2024 | Talkdesk announces integration with Q2’s Digital Banking Platform | Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced an integration with Q2’s Digital Banking Platform, via the Q2 Partner Accelerator Program. Q2 Holdings, Inc. (NYSE: QTWO) is a leading ... |
| 18.01.2024 | Consumers Push for Inclusive AI in Retail: 86 Percent Demand Change – Talkdesk Study | The Talkdesk Bias & Ethical AI in Retail Survey spotlights how important responsible AI is to customers and what retailers need to start doing if they haven’t already
86% of consumers believe retailers should be taking steps to make art... |
| 21.12.2023 | Talkdesk introduces CX solution for higher education | Talkdesk introduces CX solution for higher education
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, is releasing a new industry-specific packaged solution, Talkdesk Education Smart Service, bringing ... |
| 20.12.2023 | MetTel Partners with Talkdesk to Deliver Industry-Leading GenAI Features to Contact Center Customers | MetTel, a digital transformation and communications leader, is partnering with Talkdesk®, to integrate groundbreaking GenAI features from Talkdesk into MetTel’s portfolio. This collaboration is enabling MetTel enterprise clients to test cut... |
| 20.12.2023 | Talkdesk’s Dedicated Higher Education CX Solution Transforms Student, Donor, and More Interactions | Talkdesk expands on commitment to solve industry-specific CX challenges; seamlessly connects disparate resources on and off campus to improve engagement across students, staff, and alumni Higher education institutions facing distinct indust... |
| 01.12.2023 | Top 4 Gladly Alternatives in 2023 | ~50% of organizations have invested in conversational AI capabilities for contact centers, with ~45% planning to adopt such capabilities.1
Adopting advanced contact center software and implementing AI is crucial for organizations to optimiz... |
| 24.11.2023 | Top 4 Five9 Alternatives in 2023: Analysis of 14,000+ Reviews | Contact centers are entering a new era as artificial intelligence (AI) begins to provide the convenience, reliability, and communication simplicity that customers expect (see figure).
Figure 1: Benefits of AI usage in contact center operati... |
| 24.11.2023 | Top 4 Aircall Alternatives in 2023: Analysis of 14,000+ Reviews | Contact center executives predict that the positive impact of conversational AI will continue to increase.
~60% believe conversational AI will be able to solve customer issues without the need for human intervention.1
~70% believe AI will i... |
| 17.11.2023 | Top 5 Talkdesk Alternatives in 2023 | Integrating artificial intelligence(AI) into your organization’s contact center is a must since ~85% of worldwide organizations feel that AI will provide them with a competitive advantage.1
Talkdesk is an AI-enabled global contact center le... |
| 03.11.2023 | Talkdesk Celebrates Financial Services Momentum, Powers Exceptional Customer Experiences for New Banking and Credit Union Customers | The Talkdesk AI-powered financial services cloud contact center platform supports companies as more people embrace digital banking interactions
Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, added A... |
| 17.10.2023 | Talkdesk Launches New Generative AI Features That Make AI More Responsible, Accurate, and Accessible in the Contact Center | Global enterprises benefit from the company’s enhanced generative AI-powered cloud platform that makes it easy to transform contact centers into fast, accurate, and personalized sources of information for seamless customer service
Talkdesk,... |
| 17.10.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 28.03.2023 | New Talkdesk Research Explores Consumer Perceptions of Conversational AI to Help Brands Deliver Better CX | Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released a new Talkdesk Research report, “The promise (and pitfalls) of self-service automation in customer service.” As customer experience (CX) teams ar... |
| 18.03.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates 18th March 2023 | This is our AI Daily Roundup . We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-s... |
| 17.03.2023 | New Talkdesk Research Reveals Key Investment Areas for Improving Insurance CX | Insurers increasingly consider CX a top business priority and advanced AI tools will help drive customer satisfaction and loyalty
Insurers recognize the direct link between customer and employee experience, and nearly all respondents say CX... |
| 09.12.2022 | New Talkdesk Research Reveals the Trends to Watch in Retail CX | Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today released a new Talkdesk Research report, The Future of Retail Customer Service: Interactive and Unified. The findings indicate that despite the curr... |
| 25.11.2022 | HLTH22: 6 Digital Health Executives Share Key Takeaways | We reached out to six digital health executives for their key takeaways and reflection from attending the recent HLTH22 conference.
The HLTH conference was very well-organized and amenities were much superior to HIMSS, but it was much more ... |
| 17.11.2022 | Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Center | Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Automation Designer and Talkdesk Workspace Designer, the latest additions to the Talkdesk Builder suite of low-code and no-code customizatio... |
| 20.10.2022 | WaFd Banks on Talkdesk to Transform Customer Experiences | Delivers secure, friction-free modern banking that ‘wows’ customers with every interaction
Talkdesk, a global contact center leader for customer-obsessed companies, and WaFd Bank , a full-service commercial U.S. bank, are working together t... |
| 27.02.2022 | Using voice biometrics to stop fraud and deliver a better customer experience | Cybersecurity pros have an unenviable task: helping businesses mitigate risk and keep consumer data safe, all in the midst of a continually evolving threat landscape. Yet even in the face of daily news stories of data breaches, they manage ... |
| 03.12.2021 | How fintechs work with outsourced customer service providers to meet demand | For new, fast-growing fintechs, mastering the user experience and refining product capabilities can be a significant investment. The challenge is that financial services customers also demand a seamless customer service experience. Accordin... |
| 08.10.2021 | New research finds that engaged CX employees drive bottom line results | New research finds that engaged CX employees drive bottom line results
Talkdesk has released a new research report,that finds that 90% of customer experience (CX) professionals consider contact center agent engagement a catalyst for buildin... |
| 04.10.2021 | Talkdesk Transforms Government Benefits Program Delivery | Talkdesk Citizen Engagement enables U.S. state and local governments to streamline and simplify the benefits administration process and proactively communicate with constituents
Talkdesk Inc., the global customer experience leader for custo... |
| 18.08.2021 | Talkdesk’s valuation jumps to $10B with Series D for smart contact centers | - |
| 14.08.2021 | Daily AI Roundup: The 5 Coolest Things on Earth Today | AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-s... |
| 13.08.2021 | Talkdesk Named a Leader in 2021 Gartner Magic Quadrant for Contact Center as a Service | Positioned based on completeness of vision and ability to execute
Download a complimentary copy of the report for full details on the Talkdesk Leadership evaluation along with other CCaaS vendors
Read hundreds of five-star reviews by Talkde... |
| 13.08.2021 | The SEC, ESG, and going public—here’s what mattered to CFOs this week | Good morning,
Here's what happened this week:
Jill Klindt, CFO, SVP, and treasurer at Workiva Inc., has worked at the software-as-a-service company since its inception in 2008. Klindt began as the controller, served in several leadership po... |
| 12.08.2021 | Call center automation platform Talkdesk picks up $230M | All the sessions from Transform 2021 are available on-demand now. Watch now.
Talkdesk, which provides an enterprise contact center platform, today announced that it raised $230 million at a post-money valuation of $10 billion. The round, wh... |
| 12.08.2021 | Talkdesk’s valuation jumps to $10B with Series D for smart contact centers | Talkdesk, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company’s valuation to $10 billion, Talkdesk founder CEO Tiago Paiva confirmed to TechCrunch.
New investo... |
| 12.08.2021 | Talkdesk, Inc announced that it has received $230 million in funding from a group of investors | Talkdesk, Inc announced that it has received $230 million in a round of funding on August 12, 2021. The transaction included participation from new investors Whale Rock Capital Management, LLC, TI Platform Management, LLC, Alpha Square Grou... |
| 12.08.2021 | A hidden footnote in Nasdaq’s diversity rule says a lot about dealmaking | Hi there, Term Sheeters. Jessica Mathews here, stepping out from the depths of the IPO filings this morning to cover for Lucinda while she’s enjoying some time away.
Late last week the SEC approved Nasdaq’s new diversity rule, aimed at uppi... |
| 12.08.2021 | Contact Center Software Startup Talkdesk Raises $230 Million | - |
| 12.08.2021 | Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer | Series D funding and appointment of new chief financial officer ignite company’s next stage of growth in addressing the worldwide demand for cloud contact center solutions
$230 million raised in recent funding pushes valuation beyond $10 bi... |
| 12.08.2021 | A hidden footnote in Nasdaq’s diversity rule says a lot about dealmaking | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox.
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| 12.08.2021 | San Francisco-based Talkdesk raises USD 230 Million in Series D | 12.August.2021 – San Francisco-based Talkdesk, a startup that provides contact centre software that is based on cloud, announced that it raised USD 230 Million in a Series D funding round. |
| 12.08.2021 | Call center automation platform Talkdesk picks up $230M | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Talkdesk, which provides an enterprise contact ce... |
| 22.07.2021 | Talkdesk Unveils CX Strategy Value Framework | New Talkdesk Methodology Helps Organizations Pinpoint the Most Critical CX Strategies for Their Unique Business Needs
Team of customer experience (CX) experts works in lockstep with businesses to define key performance indicators and to bet... |
