Experience Analytics platform for enterprise contact centers
Contact centers rely on SuccessKPI's AI-driven platform to analyze and improve customer interactions across disparate systems and channels along the entire customer journey. The fully integrated platform unifies speech and text analytics, quality monitoring, and a rich business intelligence framework with a data lakehouse architecture. The Playbook Builder helps contact center teams act in real-time to improve business outcomes. SuccessKPI is fully integrated with popular CCaaS solutions including Amazon Connect, Genesys Cloud, UJet, and Talkdesk.
Contact centers rely on SuccessKPI's AI-driven platform to analyze and improve customer interactions across disparate systems and channels along the entire customer journey. The fully integrated platform unifies speech and text analytics, quality monitoring, and a rich business intelligence framework with a data lakehouse architecture. The Playbook Builder helps contact center teams act in real-time to improve business outcomes. SuccessKPI is fully integrated with popular CCaaS solutions including Amazon Connect, Genesys Cloud, UJet, and Talkdesk.
Location: United States, Virginia, South Riding
Employees: 51-200
Founded date: 2017
Investors 1
| Date | Name | Website |
| - | Banneker P... | bannekerpa... |
Mentions in press and media 10
| Date | Title | Description |
| 28.05.2025 | Winners Announced in 2025 People's Choice Stevie® Awards for Favorite New Products | Winners have been announced in the People's Choice Stevie Awards for Favorite New Products. Winners to be Recognized June 10 at an Awards Ceremony in NYC FAIRFAX, Va., May 28, 2025 /PRNewswire-PRWeb/ -- Winners to be Recognized June 10 at a... |
| 23.01.2025 | OP360 Unveils Game-Changing AI and Human Collaboration for Elevated Customer Experiences | OP360, a global leader in CX solutions, is setting new benchmarks by combining the power of AI with the human touch to redefine customer engagement. OP360, a global leader in customer experience (CX) solutions, is setting new benchmarks by ... |
| 12.12.2024 | The Rise of Electric Mobility and AI in Customer Engagement: A Dual Revolution | The world is changing. Two revolutions are taking shape, one on the streets and the other in the digital realm. Electric bikes are carving a path toward sustainable transport, while artificial intelligence (AI) is reshaping customer engagem... |
| 12.12.2024 | Most CX Ops Will Soon Use AI to Help Agents Better Engage Customers | To overcome a growing skills gap, rising costs and limited resources, two-thirds of customer service operations plan to use artificial intelligence (AI) in their cloud-based Workforce Engagement Management (WEM) applications to help agents ... |
| 28.08.2024 | Bridging the Gap: Mental Health and Technology in Today's World | In a world where stress and anxiety are rampant, mental health initiatives are more crucial than ever. The recent partnership between SuccessKPI and Vibrant Emotional Health highlights this urgent need. SuccessKPI, a leader in workforce eng... |
| 27.08.2024 | SuccessKPI Supports Mental Health Initiatives with Vibrant Emotional Health Partnership | SuccessKPI to sponsor We the Resilient Conference October 1 – 3 FAIRFAX COUNTY, Va., Aug. 27, 2024 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) platform provider and a leader of the current 2023 Fr... |
| 27.08.2024 | SuccessKPI Supports Mental Health Initiatives with Vibrant Emotional Health Partnership | SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, is joining a call to action to support mental health ... |
| 21.03.2024 | SuccessKPI announces partnership with Five9 | SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership with Five9, the provider of the Intelligent CX Platform. SuccessKPI solutions are now available on the Five9 CX Marketplace, making it easy for... |
| 20.12.2023 | SuccessKPI Unveils GenAI Portfolio & Roadmap | New advances in artificial intelligence drive the field of customer experience and employee optimization to the next level SuccessKPI Inc., an enterprise AI Analytics & Automation company, has unveiled its Artificial Intelligence (AI) C... |
| 06.12.2022 | SuccessKPI Achieves FedRAMP Authorization | SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced that they have achieved FedRAMP authorization at a moderate impact level through the Joint Authorization Board (JAB). FedRAM... |