What started as an AI research company in 2002, SmartAction is now one of the leading AI-powered virtual agent solutions for contact centers over voice, chat, and SMS. While having been named “Gartner Cool Vendor” and "The Leader in AI-enhanced Self-Service,"by Frost & Sullivan, SmartAction is the top-rated Virtual Customer Assistant solution on Gartner Peer Insights as ranked by customer reviews. SmartAction operates the AI-powered CX for more than 100 brands including some of the most iconic brands in the world.
Location: United States, California, El Segundo
Employees: 51-200
Phone: +1 310-776-9200
Founded date: 2002
Investors 1
| Date | Name | Website |
| - | Staley Cap... | staleycapi... |
Mentions in press and media 11
| Date | Title | Description |
| 27.06.2024 | SmartAction Launches Comprehensive AI Starter Kit to Simplify CX AI Adoption for Businesses | Unlock the potential of AI with our all-in-one guide, designed to streamline the automation CX journey. SmartAction, a leader in AI-powered customer service solutions, proudly announces the launch of its innovative AI Starter Kit. This comp... |
| 26.06.2024 | SmartAction Launches Comprehensive AI Starter Kit to Simplify CX AI Adoption for Businesses | Unlock the potential of AI with our all-in-one guide, designed to streamline the automation CX journey. Our goal is to simplify the AI adoption process, providing clear, actionable insights that empower businesses to make the most of AI wit... |
| 26.06.2024 | Sapient.ai Unveils Sapient Codeless: A Transformative Software Unit Testing Product | New product harnesses the power of artificial intelligence to capture unit tests declaratively, eliminating the need to maintain test codes alongside application code Reduces the amount of code developers need to manage by more than 50% Goe... |
| 10.01.2024 | SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service | SmartAction is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform. With NOVA, we are setting a new standard in AI-driven customer experiences, embo... |
| 24.05.2023 | SmartAction Secures Funding, Bringing Total Investment to $38 Mn | SmartAction, a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding. This latest funding round brings ... |
| 24.05.2023 | SmartAction Raises New Funding Round | SmartAction, a Fort Worth, TX-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, raised an undisclosed amount in new funding round. The round, which brought the current stra... |
| 23.05.2023 | SmartAction Secures Additional Funding, Bringing Total Investment to $38 Million | - |
| 22.05.2023 | Vice: об искусственном интеллекте и чат-ботах как о новых инструментах коллекторов | На прошлой неделе Vice опубликовал обзор стартапов, предлагающих сборщикам долгов инструменты на основе искусственного интеллекта. Журналисты издания обнаружили, что коллекторская индустрия уже активно продвигает GPT-4 как «антиутопический ... |
| 18.01.2023 | SmartAction, the Leader in Conversational AI, Appoints Kyle Johnson as New CEO | We are excited by Kyle's vision for leading SmartAction to the next generation of complex virtual agent interactions and conversational intelligence solutions. FORT WORTH, Texas (PRWEB) January 18, 2023 SmartAction, a leading provider of in... |
| 05.02.2018 | SmartAction Secures New Funding | SmartAction, an El Segundo, California-based provider of an AI-powered omnichannel customer self-service platform, secured an undisclosed amount of funding. Backers included Staley Capital, TVC Capital, and G-Bar Ventures. ORIX Growth Capit... |
Show more