Founded in 1993 and headquartered in Allen, Texas, TelStrat® develops comprehensive contact center solutions, including the Engage WFO™ which features award-winning technology that makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization. Proven in over 3,000 systems worldwide, Engage lets users start with call recording and add more capabilities as their needs dictate, providing an easy, affordable, total solution for optimizing contact center operations. A customer-centric, channel-focused organization, TelStrat offers Engage through a global network of over 330 reseller partners, including the most prominent names in telecommunications.
Location: United States, Texas, Allen
Employees: 201-500
Founded date: 1993
Investors 2
| Date | Name | Website |
| - | Marlin Equ... | marlinequi... |
| - | Presidio P... | presidiopa... |
Mentions in press and media 4
| Date | Title | Description |
| 23.10.2017 | Serenova Acquires TelStrat | Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced today that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) s... |
| 12.09.2017 | Marlin Equity-backed Serenova Appoints Pascal Vincent as CTO | Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, today announced that Pascal Vincent has joined the company as Chief Technology Officer. Vincent brings deep technical and market experience to Serenova’s man... |
| 16.08.2017 | Serenova Appoints Tom Schollmeyer as CEO | Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, today announced the appointment of Tom Schollmeyer as Chief Executive Officer. Mr. Schollmeyer brings more than 20 years of contact center industry leadershi... |
| 09.11.2016 | Serenova Appoints Keith Geneva as CFO | Serenova, formerly LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, announced that the company has hired Keith Geneva as chief financial officer (CFO). As Serenova experiences record growth and increasing demand for it... |