Customers want rapid fixes, but Customer Support remains broken for most enterprises who face huge support costs, low agent productivity and undetected duplicate issues.
Quark is an Autonomous Support platform that solves these problems by interpreting the support issues and recommending resolutions automatically, thus skyrocketing agent productivity and enhancing customer experience. No need to figure out what to search for, search and then read lengthy documents. Quark automates everything for you.
The Quark platform (SaaS) that uses Deep Learning, classical NLP and Computer Vision to provide high accuracy at the lowest cost of ownership.
Schedule a demo: https://calendly.com/s/Yjzg6DCL
Quark is an Autonomous Support platform that solves these problems by interpreting the support issues and recommending resolutions automatically, thus skyrocketing agent productivity and enhancing customer experience. No need to figure out what to search for, search and then read lengthy documents. Quark automates everything for you.
The Quark platform (SaaS) that uses Deep Learning, classical NLP and Computer Vision to provide high accuracy at the lowest cost of ownership.
Schedule a demo: https://calendly.com/s/Yjzg6DCL
Location: United States, California, Santa Clara
Employees: 11-50
Total raised: $5M
Founded date: 2017
Founders name: Prosenjit Sen; Sanjeev Kumar
Founders Related Locations: United States, California, Milpitas; United States, California, Santa Clara; United States, California, San Francisco
Investors 2
| Date | Name | Website |
| - | Techlink V... | techlinkve... |
| - | TiE Angels | tieangels.... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 10.08.2021 | Seed | $5M | - |
Persons 15
| Date | First Name | Last Name | Title | Location | |||
| - | Mariano | Crosetti | Senior Sof... | linkedin.c... | - | m*********... | - |
| - | Dale | Metzger | Senior Dir... | linkedin.c... | - | d**e@quark... | - |
| - | Pablo N. | Marino | NLP AI eng... | linkedin.c... | - | p***o@quar... | - |
| - | Diya | A. | - | linkedin.c... | - | d**a@quark... | - |
| - | Kevin | S | Business D... | linkedin.c... | - | k***n@quar... | - |
| - | Federico | Bogado | Ingeniero ... | linkedin.c... | - | f******o@q... | - |
| - | Martin | Kondratzky | Senior NLP... | linkedin.c... | - | m****n@qua... | - |
| - | Francisco | Suárez | Front-end ... | - | f*******o@... | - | |
| - | Bennett | Bullock | Senior NLP... | linkedin.c... | - | b*****t@qu... | - |
| - | Prosenjit | Sen | Co-founder... | linkedin.c... | - | - | - |
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Mentions in press and media 8
| Date | Title | Description |
| 02.11.2021 | Quark.ai Introduces Its Autonomous Customer Support Chatbot | Quark.ai, the market leader in Autonomous Customer Support, announced the introduction of its Autonomous Customer Support Chatbot, “Cory,” developed specifically to enable instant self-service resolutions for complex technical issues confro... |
| 04.10.2021 | Quark.ai to Demonstrate Autonomous Customer Support Platform At TSIA Technology & Services World Fall 2021 | Quark.ai, the market leader in Autonomous Customer Support, announced its participation at the October 18-20 Technology & Services World (TSW) Fall 2021. The Technology Services Industry Association (TSIA) event, to be conducted both in... |
| 13.08.2021 | Quark.ai Announces $5 Million+ in Seed-Plus Funding | DNX Ventures Leads Investment to Drive Market Expansion of Autonomous Customer Support Platform Quark.ai, the market leader in autonomous customer support, announces a seed-plus funding round of more than $5 million. Led by DNX Ventures, ot... |
| 10.08.2021 | Quark.ai Announces $5M+ in Seed-Plus Funding | |
| 10.08.2021 | Quark.ai Raises $5M+ in Seed-Plus Funding | Quark.ai, a San Jose, Calif.-based autonomous customer support company, raised over $5m in seed-plus funding. The round was led by DNX Ventures, with participation from Fusion Fund, Tie Angels and existing investor True Blue Partners. The c... |
| 06.07.2021 | Quark.ai Brings Autonomous Customer Support to the Zendesk Marketplace | |
| 08.06.2021 | Quark.ai Announces Autonomous Customer Support on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace | |
| 10.11.2020 | Quark.ai Brings Unsurpassed Accuracy, Speed and Scale To Enterprise Customer Responsiveness |