In a nutshell, Panviva creates customer experience rock stars out of your employees!
How do we do it? Panviva is the world's leading cloud knowledge management solution guiding users step-by-step through processes, policies and procedures. Our real–time solution provides role-specific, contextually relevant information to the end user enabling them to perform their job more effectively and efficiently and deliver 5 star service to their customers. Our methodology relies on layering information which increases the speed of access and minimizes the frustration of search.
Our customers are in banking, finance, healthcare, manufacturing, utilities, pay-tv, telecommunications and government. Panviva has enabled our customer base to achieve measurable benefits in time to competency, reduce training costs and improve user engagement, including:
• Enhanced customer satisfaction
• Full utilisation of enterprise systems
• Increased staff productivity
• Improved training effectiveness
• Continue process improvement
• Faster process management
• Broader staff capabilities
Panviva is reinventing the omnichannel customer experience for businesses and empowering its clients to deliver real-time information to further boost client retention, loyalty and growth in today's digital era. Only Panviva's knowledge platform delivers seamless, consistent, personalized and on-demand information – irrespective of the channel or device a customer uses to communicate with a brand. Global companies across multiple industries rely on Panviva to boost their digital transformation initiatives, revitalize their business and enhance customer and employee engagement strategies.
Panviva's Digital Orchestrator leverages its knowledge management expertise and helps deliver consistent and contextually relevant information knowledge to any channel or device a customer or employee chooses to use. The ability to serve a contextual intent-based snippet of knowledge to meet a custome
How do we do it? Panviva is the world's leading cloud knowledge management solution guiding users step-by-step through processes, policies and procedures. Our real–time solution provides role-specific, contextually relevant information to the end user enabling them to perform their job more effectively and efficiently and deliver 5 star service to their customers. Our methodology relies on layering information which increases the speed of access and minimizes the frustration of search.
Our customers are in banking, finance, healthcare, manufacturing, utilities, pay-tv, telecommunications and government. Panviva has enabled our customer base to achieve measurable benefits in time to competency, reduce training costs and improve user engagement, including:
• Enhanced customer satisfaction
• Full utilisation of enterprise systems
• Increased staff productivity
• Improved training effectiveness
• Continue process improvement
• Faster process management
• Broader staff capabilities
Panviva is reinventing the omnichannel customer experience for businesses and empowering its clients to deliver real-time information to further boost client retention, loyalty and growth in today's digital era. Only Panviva's knowledge platform delivers seamless, consistent, personalized and on-demand information – irrespective of the channel or device a customer uses to communicate with a brand. Global companies across multiple industries rely on Panviva to boost their digital transformation initiatives, revitalize their business and enhance customer and employee engagement strategies.
Panviva's Digital Orchestrator leverages its knowledge management expertise and helps deliver consistent and contextually relevant information knowledge to any channel or device a customer or employee chooses to use. The ability to serve a contextual intent-based snippet of knowledge to meet a custome
Location: Australia, Victoria, Melbourne
Employees: 51-200
Total raised: $4.22M
Founded date: 1996
Investors 3
| Date | Name | Website |
| - | Telstra Ve... | telstraven... |
| - | SBI Ven Ca... | sbivencapi... |
| - | Titanium V... | ti.vc |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 10.04.2013 | Series B | $4.22M | - |
Mentions in press and media 6
| Date | Title | Description |
| 21.02.2025 | The AI Revolution: Transforming Business Landscapes | Artificial Intelligence (AI) is no longer a distant dream. It’s here, reshaping industries and redefining how businesses operate. Companies like CLPS Incorporation and Upland Software are at the forefront of this transformation. They are no... |
| 21.02.2025 | The Rise of AI in Customer Experience: A New Era of Innovation | In the fast-paced world of customer experience (CX), change is the only constant. Companies are racing to harness the power of artificial intelligence (AI) to transform how they interact with customers. Two recent announcements highlight th... |
| 19.02.2025 | Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant | Upland Software, Inc., a leader in AI-enabled cloud software for digital transformation, announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of conta... |
| 11.04.2013 | Panviva Announces A$4M in Series B Funding by SBI Jefferies Asia Fund | - |
| 11.04.2013 | Panviva Lands A$4M Series B | MELBOURNE, AUSTRALIA, Leading developer of Business Process Guidance software solutions, announced today that it has raised A$4M in Series B equity financing from SBI Jefferies Asia Fund. >> Click here for more funding data on Panv... |
| 10.04.2013 | Panviva Raises A$4M in Series B Financing | Panviva Pty Ltd, a Camberwell, Australia-based developer of Business Process Guidance software solutions, raised A$4m in Series B equity financing from SBI Jefferies Asia Fund L.P. The company intends to use the capital to further invest in... |