Ovation is a customer experience and engagement platform for brick and mortar businesses.
Brick and Mortar (B&M) businesses have no good way to engage with their customers. While online businesses know their happy customers and can live chat with their unhappy ones, there are 5M B&Ms stuck with using painful receipt surveys, antiquated loyalty apps, and good old fashion complaining. As a result, B&Ms are getting blasted online with negative reviews (each negative review costs a business $300-$500!) and losing billions in repeat business.
Ovation changes all that. Consumers interact with our simple tools in the moment that incentivizes them to rate their experience and give their contact info. Then we enable business owners to turn unhappy customers into fans with instant SMS chat (funneling unhappy customers away form online reviews), fans into loyal customers with automated deals (while prompting them to leave positive online reviews).
Ovation customers get 2-3x less 1-star reviews, 5-10x more 5-star reviews, and 5-10% more revenue.
Brick and Mortar (B&M) businesses have no good way to engage with their customers. While online businesses know their happy customers and can live chat with their unhappy ones, there are 5M B&Ms stuck with using painful receipt surveys, antiquated loyalty apps, and good old fashion complaining. As a result, B&Ms are getting blasted online with negative reviews (each negative review costs a business $300-$500!) and losing billions in repeat business.
Ovation changes all that. Consumers interact with our simple tools in the moment that incentivizes them to rate their experience and give their contact info. Then we enable business owners to turn unhappy customers into fans with instant SMS chat (funneling unhappy customers away form online reviews), fans into loyal customers with automated deals (while prompting them to leave positive online reviews).
Ovation customers get 2-3x less 1-star reviews, 5-10x more 5-star reviews, and 5-10% more revenue.
Location: United States, Utah, Provo
Employees: 11-50
Phone: +1 801-383-2821
Total raised: $10M
Founded date: 2017
Investors 4
| Date | Name | Website |
| - | Monta Vist... | montavc.co... |
| 11.10.2022 | York IE | york.ie |
| - | 500 Startu... | 500.co |
| - | Branded Ho... | brandedstr... |
Funding Rounds 4
| Date | Series | Amount | Investors |
| 10.02.2026 | - | $3M | - |
| 27.06.2023 | - | $4M | - |
| 27.09.2022 | - | $2M | - |
| 12.08.2019 | - | $1M | - |
Mentions in press and media 24
| Date | Title | Description |
| 10.02.2026 | Ovation Raises $3 Million in 100% Customer-Funded Round | Ovation raises $3 million from customers Restaurant operators back the guest experience platform they rely on and believe their peers will too SALT LAKE CITY, UT, UNITED STATES, February 10, 2026 /EINPresswire.com/ -- Ovation, the guest exp... |
| 15.04.2025 | How a 'Finance Guy' and 'Restaurant Guy' Joined Forces to Invest in Over 55 Companies Branded Hospitality's unique blend of friendship, investment focus and a 'it takes a village' mindset is helping b... | They argue like brothers, crack jokes like late-night hosts and happen to run one of the most operator-focused investment platforms in hospitality. Known as "The Restaurant Guy" and "The Finance Guy," Michael "Schat... |
| 08.04.2025 | Ovation’s 2025 Spring Release Empowers Restaurants to Dig Deeper and Prove ROI With New Tools | Ovation’s Spring Release introduces Long-form Surveys, ROI tracking on calls, and new integrations to help multi-unit restaurants improve operations. OREM, UT, UNITED STATES, April 8, 2025 /EINPresswire.com/ -- Ovation, the leading guest fe... |
| 08.08.2024 | Chill Out: The Rise of Refreshing Red Wines This Summer | Summer is here, and with it comes the heat. As temperatures rise, so does the desire for refreshing beverages. While many gravitate towards crisp whites and vibrant rosés, a new trend is emerging: chillable red wines. These wines are the co... |
| 06.08.2024 | This Fine-Dining Titan Understands the Power of Hands-On Experience and Diversification The Dinex Group CEO Sebastien Silvestri talks about the restaurant industry, diversification and true hospitalit... | You can expand while still providing top-tier hospitality. Sebastien Silvestri is proof. The Dinex Group's CEO's restaurant journey is a testament to the power of hands-on experience and the importance of consistent effort. Though his educa... |
| 30.07.2024 | Toast's Most Successful App Launch Happened Because It Listened to What Customers Want Toast CMO Kelly Esten discusses the company's customer-centered marketing approach, the importance of mentors, an... | Kelly Esten believes in customers telling their own authentic stories. Esten is the chief marketing officer at Toast, the innovative restaurant point of sale and management system company. Since joining the team, she has played a significan... |
| 23.07.2024 | She Started Sharing Her Kids' Lunches on TikTok in 2020 — And Now Has 5.6 Million Followers. Here's the 'Aha Moment' That Convinced Her to Start. Social media sensation Sulhee Jessica Woo talks about ... | Sulhee Jessica Woo found viral fame by leaning into authenticity. Woo — known as the Bento Box Queen — catapulted to social media stardom by sharing her simple yet beautifully crafted DIY bento-style lunches, capturing the hearts of million... |
| 16.07.2024 | He Founded a Groundbreaking Employee Management Tool in the Back of a Sandwich Shop. A Decade Later, His Company Has 1 Million Users. 7shifts CEO Jordan Boesch shares how the tool came to be — and why... | 7shifts CEO Jordan Boesch wants to improve the employee experience at restaurants through technology. Founded in Canada in 2014 in the back of his father's Quiznos franchise, 7shifts was born out of Boesch's desire to create simple solution... |
| 09.07.2024 | What Happens After You Win 'Top Chef'? One Former Champion Shares His Story: 'It Was Just Insane.' Chef Joe Flamm dishes about becoming a celebrity chef, finding his love for Balkan cuisine, and why h... | Growing up in a huge family helped Chef Joe Flamm learn the importance of speaking up. If you wanted to be heard in his house, you had to be loud and have something interesting to say. This upbringing helped prepare the eventual Top Chef wi... |
| 02.07.2024 | 'I Can't Pretend to Be That.' Mayim Bialik on Life After 'Jeopardy!' and 'The Big Bang Theory.' Mayim Bialik discusses the launch and growth of her media company devoted to helping people on their men... | Mayim Bialik is helping people avoid breakdowns by broadcasting her own breakdown. Every week. The beloved actor and neuroscientist is the host of Mayim Bialik's Breakdown podcast, among myriad other projects. She uses her many platforms to... |
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