| Date | Title | Description |
| 22.12.2025 | Enterprise Connect 2026 Adds AWS, Zoom, RingCentral to Keynotes | Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today announced new additions to its 2026 keynote lineup, featuring senior leaders from Amazon Web Services, Zoom and RingCentral on ... |
| 03.11.2025 | Zoom Breakout Rooms: 2025 Guide for Hosts, Trainers & IT Teams | Breakout rooms are one of Zoom’s most useful collaboration tools, allowing hosts to divide participants into smaller groups for focused discussions, workshops, or training sessions. For IT professionals, understanding how to configure, laun... |
| 30.10.2025 | Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers | Key takeaways
Intelligent call routing uses customer relationship management (CRM) context, agent state, and AI-driven intent to connect callers to the best agent, reducing transfers and callbacks.
Measurable wins include higher first-conta... |
| 02.10.2025 | 5 Best Cloud Phone Systems for Businesses in 2025 | As more organizations rely on internet-based communications, cloud phone systems have become the go-to alternative to traditional PBX hardware and on-premise VoIP. By eliminating costly servers and the need for constant upkeep, cloud system... |
| 19.09.2025 | Finalists in 22nd Stevie® Awards for Women in Business Announced | World's Top Honors for Women Professionals to Be Presented in New York City on November 10
FAIRFAX, Va., Sept. 19, 2025 /PRNewswire/ -- Finalists were announced today in the 22nd annual Stevie® Awards for Women in Business, the world's top ... |
| 08.09.2025 | The Top 5 Nextiva Alternatives for 2025 | When we are talking about unified communication providers, Nextiva is consistently ranked highly on the list. But there are some reasons why you might consider other platforms. For example, while Nextiva stands out for its contact center su... |
| 21.08.2025 | AI Search Isn't Killing SEO. It's Making It Smarter For companies like Aura — already a recognized name in the identity theft protection space and search engine results pages (SERPs) — the stakes were... | Did AI Put SEO on Notice?
Two years ago, search marketers were up against two challenges: more frequent and supposedly "helpful" Google algorithm updates, and the growing din around AI search. Industry voices warned content teams ... |
| 07.08.2025 | Nextiva Named a Strong Performer in the 2025 Gartner Assessment for CCaaS | Nextiva, a leading provider of cloud-based customer experience management solutions, today announced it has been recognized as a Strong Performer in the 2025 Gartner® Peer Insights™ “Voice of the Customer” for Contact Center as a Service (C... |
| 04.08.2025 | eFax Review: Is It the Best Online Fax Service in 2025? | eFax is a leading online fax service designed for businesses that need secure and private document transmission in industries like healthcare, legal, and government. In today’s digital-first landscape, faxing remains essential for organizat... |
| 10.06.2025 | The Future of Customer Experience: A New Era of Integration and Intelligence | In the bustling world of business, customer experience (CX) is the golden key. Companies are realizing that to thrive, they must not only attract customers but also keep them engaged and satisfied. Recent research from Information Services ... |
| 09.06.2025 | Software Suites, AI Reshaping Customer Experience, ISG Says | The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, according to new research from global AI-cente... |
| 21.05.2025 | Zoom vs Google Meet (2025): Which Wins for Your Meetings? | Virtual is the new normal, especially in the post-pandemic era. Remote collaboration platforms have accelerated this shift and significantly enhanced professional communication. Thus, modern-day businesses are increasingly adopting tools an... |
| 13.05.2025 | 4-Line Phone Systems: Who Needs Them & Why They Still Matter in 2025 | In this age, where most communications occur via the internet, four-line phone systems remain a reliable business phone solution for handling calls simultaneously. They allow up to four separate phone lines within a single device, making th... |
| 20.12.2024 | How to Decide Between a Power Dialer vs Predictive Dialer | When it comes to streamlining the efficiency and effectiveness of your call team, an auto dialer is one of the most impactful tools.
Power dialers and predictive dialers are two of the most common types of dialers used in call centers, but ... |
| 15.12.2024 | Navigating the VoIP Landscape: A Guide to Quality Testing and Speed Assessment | In the digital age, communication is the lifeblood of any organization. Voice over Internet Protocol (VoIP) systems have revolutionized how we connect. But like a ship in turbulent waters, a VoIP system needs a sturdy foundation to sail smo... |
| 13.12.2024 | How To Run a VoIP Quality Test and Improve Your MOS | A VoIP quality test measures the performance of your network connection. The test simulates a set number of calls on your network and uses key metrics to determine how calls would sound in different situations.
It can help you understand wh... |
| 13.12.2024 | How to Run a VoIP Speed Test for Free (3 Ways) | A VoIP speed test measures the performance of an internet connection to see if it can handle internet-based communications.
These tests simulate data transmissions of a VoIP call from your network, typically measuring latency, jitter, uploa... |
| 11.12.2024 | Aragon Research Celebrates the 14th Annual Transform Event | Aragon Research Celebrates 14th Annual Transform Event
Aragon Research today hosted its 14th annual Transform event, a groundbreaking hybrid experience bringing together top executives, technology leaders, and industry analysts.
PALO ALTO, ... |
| 06.12.2024 | Navigating the Call Center Software Landscape: Costs, Features, and Strategies | In the world of customer service, call centers are the backbone. They connect businesses with their customers, solving problems and building relationships. But behind the scenes, the choice of call center software can feel like navigating a... |
| 02.12.2024 | Call Center Software Pricing: How to Accurately Calculate Cost | Whether you’re getting call center software for the first time or you’re looking to compare prices for alternative options, there are a lot of factors that go into call center software pricing.
This guide covers everything to keep in mind s... |
| 17.10.2024 | Aragon Research Assesses Frontrunners in the New Era of Intelligent Unified Communications and Collaboration | The Aragon Research Globe™ for Intelligent Unified Communications and Collaboration, 2025
Aragon Research today released its Aragon Research Globe™ for Intelligent Unified Communications and Collaboration, 2025 identifying the key players d... |
| 16.10.2024 | Sandler Partners Announces 2024 Supplier Category Award Recipients | Sandler Partners announces 2024 Provider of the Year Category Award winners.
Top Independent Technology Distributor Sandler Partners' 2024 National Summit Culminates with Award Recognition of Top Industry Organizations at their Closing Gala... |
| 14.10.2024 | 7 Expert Strategies to Beat Every Google SEO Update and Boost Your Search Power In a landscape where Google's updates can rapidly shift search rankings, staying visible requires more than basic SEO ta... | Fine-tuning your website's search engine optimization (SEO) is a continuous process. Every new Google Core Update — most recently in August 2024 — can trigger significant fluctuations in keyword rankings and traffic.
Maintaining top spots i... |
| 11.10.2024 | Navigating the Complex Waters of IVR Pricing | In the world of business communication, Interactive Voice Response (IVR) systems are the unsung heroes. They streamline customer interactions, manage call flows, and provide essential services. But like a chameleon, IVR pricing can change d... |
| 08.10.2024 | IVR Pricing Is Erratic, But it Can Work in Your Favor | Phone systems have changed a lot, but IVR pricing is still all over the map. For example: Software systems that include IVR can go for as low as $60 per user per month. Some standalone hardware IVR systems cost well over $50,000 just for th... |
| 04.10.2024 | Is Fax Broadcast Legal? Yes, But There Are Restrictions | Done right, fax broadcasting can be a powerful marketing and communication tool. Here are some reasons why: Guaranteed delivery and high open rates: Unlike emails that can get lost in spam folders or unread, faxes are delivered directly to ... |
| 01.10.2024 | Navigating the UCaaS Landscape: The Best Providers of 2024 | In the fast-paced world of business communication, Unified Communications as a Service (UCaaS) has emerged as a vital tool. As companies pivot to remote work and digital collaboration, the right UCaaS provider can be the difference between ... |
| 01.10.2024 | The 6 Best VoIP Conference Phones for Every Meeting Size | Best VoIP conference phone overall: Poly Trio 8800Best for small meeting rooms: Cisco 7832 IPBest for midsize meetings: Polycom Trio 8500Best for on-the-go meetings: Konftel 55WxBest for large conference rooms: Yealink CP960Best for versati... |
| 30.09.2024 | The 5 Best VoIP Routers (Wired, Wireless, and Mesh) | Best VoIP router overall: Asus RT-AX88U ProBest for small businesses: TP-Link ER605Best for large office spaces: Nighthawk Tri-Band Wi-Fi 6EBest VPN support for remote teams: TP-Link ER7206Best all-in-one SMB network solution: UniFi Dream M... |
| 30.09.2024 | 6 Best UCaaS Providers of 2024 | Best UCaaS provider overall: NextivaBest price for less than five users: RingCentralBest for easy DIY setup: OomaBest for videoconferencing: ZoomBest for international calls: 8x8Best for AI-powered communication: Dialpad
I’ve had an eye on ... |
| 29.09.2024 | The Future of Communication: Why Cloud PBX is the Smart Choice for Businesses | In the digital age, communication is the lifeblood of any business. Traditional phone systems are like old cars—reliable but clunky. Enter Cloud PBX, the sleek, modern vehicle of communication. It’s not just a trend; it’s a revolution. Clou... |
| 29.09.2024 | The Rise of Apple Pay: A New Era for Small Businesses | In the fast-paced world of commerce, Apple Pay is more than just a payment method; it’s a revolution. As mobile payments surge, this digital wallet has become a beacon for small businesses seeking efficiency and customer satisfaction. Imagi... |
| 29.09.2024 | Navigating the Digital Landscape: Cloud Fax and Conference Bridges in Modern Business | In the digital age, businesses are like ships sailing through uncharted waters. They need reliable tools to navigate the complexities of communication and compliance. Two such tools are cloud faxing and conference bridges. Both offer unique... |
| 27.09.2024 | How to Use a Conference Bridge to Run a Smooth Meeting | A conference bridge is a perfect solution for businesses that need to convene a lot of people on the same call. Most modern phone systems can set up this type of call with very little effort.
Participants dial a single phone number from any... |
| 25.09.2024 | Navigating the VoIP Landscape: A Guide to Future-Proofing Your Communication System | In the digital age, communication is the lifeblood of any business. Voice over Internet Protocol (VoIP) systems have emerged as a beacon of efficiency, offering a modern alternative to traditional phone lines. But with great options come gr... |
| 25.09.2024 | The VoIP Dilemma: To Manage or Not to Manage? | In the digital age, communication is the lifeblood of any business. Voice over Internet Protocol (VoIP) has emerged as a game-changer, replacing clunky desk phones with sleek software solutions. But lurking beneath the surface is a critical... |
| 25.09.2024 | The VoIP Revolution: Why Outsourcing Your Server Management is the Smart Move | In the digital age, communication is the lifeblood of any business. Voice over Internet Protocol (VoIP) has emerged as a game-changer, transforming how companies connect with clients and each other. It’s sleek, efficient, and cloud-based. B... |
| 20.09.2024 | 5 Compelling Reasons Not to Manage Your Own VoIP Server | Voice over Internet Protocol does away with bulky desk phones and tangled wires, but it introduces something you didn’t need before: a VoIP server. It powers all the standard VoIP features, like call forwarding, recording, and voicemail, pl... |
| 20.09.2024 | How to Future-Proof a VoIP Phone System + Keep Costs Down | Voice over Internet Protocol is a fast and easy way to upgrade your business’s communication stack to the cloud. As an internet-based solution, a VoIP phone system is more cost-effective than traditional systems that connect to the Public S... |
| 16.09.2024 | The Shift to Cloud Communications: A New Era for Healthcare and Business | In the digital age, communication is the lifeblood of any organization. It flows like water, essential for survival and growth. As technology evolves, so do the tools we use to connect. Two significant players in this evolution are SIP trun... |
| 16.09.2024 | StreamAlive's Chrome Extension: A Game Changer for Live Streaming Engagement | In the fast-paced world of live streaming, engagement is king. StreamAlive has just thrown down the gauntlet with its new Google Chrome extension. This tool is designed to elevate audience interaction across various browser-based streaming ... |
| 11.09.2024 | Why Most Buyers Can Ignore the Question of SIP vs VoIP | SIP vs VoIP is a common question, but it’s not going to help you during the buying process.
Voice over Internet Protocol (VoIP) is a general term for technology that facilitates voice calls over the internet. It works by converting audio si... |
| 11.09.2024 | 6 Simple Ways to Tell If You Need UCaaS vs VoIP | There are so many new communication technologies available that it’s easy to get overwhelmed by all the acronyms. Fortunately, most current-day purchasing decisions boil down to choosing between two key technologies: UCaaS vs VoIP.
UCaaS (u... |
| 07.09.2024 | Navigating the Merchant Services Landscape in 2024 | In the bustling world of commerce, merchant services are the unsung heroes. They enable businesses to accept payments, manage transactions, and streamline operations. As we step into 2024, the landscape of merchant services is evolving rapi... |
| 06.09.2024 | 7 Proven Ways to Elevate Your Contact Center Experience | Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center experience gets you closer to meeting that expectation.
Making it easy for customers to find what they need isn’t as complic... |
| 06.09.2024 | 5 Proven Benefits of Contact Center Workforce Optimization | Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM).
WFM consists of forecasting, scheduling, and balancing workloads to ensure you have the right people in the right seats at any gi... |
| 06.09.2024 | Does “Off-the-Shelf” Contact Center Integration Really Work? | You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint a pretty picture of contact center integration: just download, point, click, and voila.
In reality, it’s not that ... |
| 04.09.2024 | Innovative AI Products Spotlighted in Enterprise Connect AI | Enterprise Connect AI, a two-day Summit to help IT leaders learn how AI can help make their end users more productive, contact centers more profitable, customer experiences more powerful and IT operations more cost-effective, will feature i... |
| 29.08.2024 | Contact Centers: The Complete Guide for Beginners | A contact center enables customer service or sales teams to handle everything from gathering leads and closing deals to resolving technical issues, customer complaints, and general inquiries.
Sales contact centers take calls from interested... |
| 28.08.2024 | CPaaS Explained: How to Help Your Product Wow Customers | Seamless communication is a key part of operational efficiency and customer satisfaction. Communications Platform as a Service (CPaaS) lets you achieve that without completely overhauling your infrastructure.
CPaaS works by adding communica... |
| 21.08.2024 | Is the PSTN Still in Use? Yes, but There Are Better Options | Alexander Graham Bell invented the telephone in 1876. In 1915, he made the first-ever transcontinental (aka coast-to-coast) phone call, helping to pioneer the Public Switched Telephone Network (PSTN).
Although a lot has changed since then, ... |
| 21.08.2024 | Call Routing Can Impact Your Company Image | You’re busy, your customers are busy, and your team is busy. Strong call routing ensures nobody wastes their time — it’s a win-win for everyone involved.
Without call routing, a person answers the phone and manually forwards the caller wher... |
| 20.08.2024 | Webinar vs Webcast: 5 Differences Strong Presenters Know | Despite sounding similar, webinars and webcasts are very different. One isn’t necessarily better than the other, but both offer unique advantages and limitations for different types of presentations.
Here’s a closer look at when to use a we... |
| 19.08.2024 | CXM Providers Help Enterprises Manage Growing Customer Activity | By 2028, companies will replace many customer experience (CX) point solutions with broad, cross-functional suites to manage CX at the enterprise level, new research from leading global technology research and advisory firm Information Servi... |
| 19.08.2024 | PBX: 7 Fast Facts Every Company Should Know | PBX phone systems use both hardware and software to connect devices such as routers, phones, adapters, and servers. The term dates back to the days of manual switchboards and patch cords, but the technology has greatly evolved over time.
Mo... |
| 17.08.2024 | Navigating the VoIP Landscape: Compliance, Installation, and Best Practices | In the digital age, communication is the lifeblood of any business. Voice over Internet Protocol (VoIP) has emerged as a powerful tool, transforming how organizations connect. However, with great power comes great responsibility. Ensuring c... |
| 17.08.2024 | The Evolution of Customer Support: Visual and Conversational IVR Technologies | In the world of customer service, technology is the lifeblood that keeps the engine running smoothly. Two innovations stand out: Visual IVR and Conversational IVR. Both promise to enhance the customer experience, but they do so in different... |
| 17.08.2024 | The Rise of Softphones: A New Era in Communication | In the digital age, communication is the lifeblood of any business. Traditional desk phones are becoming relics of the past. Enter softphones, the sleek, modern solution that transforms any device into a powerful communication tool. Softpho... |
| 16.08.2024 | Use a Softphone for Faster, Cheaper, More Flexible Calling | Softphone functionality allows tablets, laptops, and mobile devices to make and receive calls as if they were a traditional desk phone. It’s a VoIP option that lets people use devices they already own to handle calls from anywhere with an i... |
| 16.08.2024 | VoIP Installation: 9 Tips For a Smooth Setup | Installing a VoIP system for your business is a bit more complicated than the one you may have at home. Residential VoIP installation is plug-and-play — all you have to do is configure your adaptor, plug in your devices, and start calling.
... |
| 14.08.2024 | Ooma Review (2024): Pricing, Features and Alternatives | Ooma’s fast facts
Starting price: $19.95 per user per month
Key features:
Virtual receptionist.
Free toll-free numbers.
Online faxing.
Mobile app.
Intercom and overhead paging.
Visit Ooma
Ooma is a small business phone system that includes ... |
| 14.08.2024 | Need HIPAA Compliant VoIP? Make Sure You Have a Signed BAA | Since 1996, HIPAA has served as a legal means of protecting sensitive patient details. With the rapid increase of tech-based recordkeeping and communication, HIPAA regulations continue to ensure easy access to patient information while main... |
| 14.08.2024 | 5 Actual Benefits of Conversational IVR for Call Centers | Conversational IVR uses natural language processing and automated speech recognition to understand what customers are saying, typically in the context of a customer support request.
While conversational IVR has been available for over two d... |
| 13.08.2024 | The Call Center Conundrum: Navigating High Turnover and Customer Satisfaction | Call centers are the beating heart of customer service for many businesses. They handle a torrent of inquiries daily, but beneath the surface lies a troubling reality. High turnover rates, often between 30-45%, plague the industry. This is ... |
| 13.08.2024 | Navigating the Digital Landscape: Protecting Yourself from Scams | In a world increasingly dominated by technology, the threat of scams looms larger than ever. The digital age has opened doors to innovation but also to deception. Scammers are evolving, honing their craft like seasoned artists. In 2023, Ame... |
| 13.08.2024 | 9 Reasons a Hosted IVR Beats Managing Your Own System | Hosted IVR is a cloud-based solution that a vendor operates and maintains. The system resides on the vendor’s servers and is delivered over an internet connection, requiring no hardware or software on your end.
That’s just one of many reaso... |
| 12.08.2024 | Can Visual IVR Really Help Callers? 5 Ideal Use Cases | Visual IVR blends voice-only IVR technology with a visual user interface for a personalized way to get help from customer support. Customers interact with visual IVR by calling a number and electing to receive a shareable link to visit an i... |
| 12.08.2024 | Vonage Business Communications Review (2024): Is It Worth It? | Vonage’s fast facts
Starting price: $19.99 per user per month.
Key features:
Unlimited calling and texting.
Free number porting.
Virtual receptionist.
Intuitive admin portal.
Communication APIs.
Visit Vonage Image: Vonage
Vonage is an avera... |
| 08.08.2024 | Navigating the Cloud: The Unsung Heroes of Technology Integration | In the vast expanse of the tech landscape, a quiet revolution is brewing. Cloud technology is not just a trend; it’s the backbone of modern business. Yet, behind the scenes, a select group of professionals is ensuring that this digital infr... |
| 08.08.2024 | OpenPhone vs. Dialpad: A Battle of VoIP Titans for 2024 | In the fast-paced world of business communication, choosing the right VoIP solution can feel like navigating a maze. Two contenders stand out: OpenPhone and Dialpad. Each offers unique features, pricing structures, and capabilities. Let’s d... |
| 08.08.2024 | How to Offer Secure IVR Banking and Authenticate Callers | IVR banking is very common. If you’ve ever dialed your bank to check an account balance or pay a bill, you’ve probably used it. In addition to these basic self-service tasks, customers can use bank IVRs to report fraud, update personal info... |
| 08.08.2024 | How to Add an IVR Payment Option and Automate Collections | Interactive voice response payment technology enables customers to make payments securely and efficiently over the phone. It benefits call centers and collections agencies by freeing up agents to handle more complicated issues.
In turn, thi... |
| 08.08.2024 | 11 New Call Center Statistics, Including Turnover Rates of 30-45% | Call centers enable customer service teams for many businesses. At their best, they’re efficient, productive, and able to handle thousands of calls per day. Benchmarking your performance with the right statistics, metrics, and KPIs can prod... |
| 07.08.2024 | Zoom Phone Review (2024): Should You Pick Metered Calling? | Zoom Phone’s fast facts
Starting price: $10 per license per month.
Key features:
Option for unlimited international calling.
Automatic and manual call recording.
Native Salesforce integration.
Bring your own carrier.
Elevate calls to a Zoom... |
| 06.08.2024 | Bridging the Digital Divide: Gambia's Leap into the Future with Starlink | In a world increasingly defined by connectivity, Gambia stands at a crossroads. The nation is poised to embrace a transformative opportunity through a partnership with Starlink, the satellite internet service founded by Elon Musk. This coll... |
| 06.08.2024 | Dialpad Review (2024): An AI-Powered VoIP Solution | Dialpad’s fast facts
Starting price: $15 per user per month
Key features:
Unlimited calls and meetings.
Multi-level auto attendant.
Built-in call analytics.
Monitor, whisper and barge.
Unique AI capabilities.
Visit Dialpad
Dialpad offers a ... |
| 06.08.2024 | OpenPhone Review (2024): Is It Right for Your Business? | OpenPhone’s fast facts
Starting price: $15 per user per month.
Key features:
Unlimited calling and texting.
Shared phone numbers.
AI-suggested message responses.
Built-in contact management.
Auto call summaries and transcripts.
Visit OpenPh... |
| 05.08.2024 | 8×8 Review (2024): Is it a Trustworthy Solution? | 8x8’s fast facts
Starting price: Custom quote
Key features:
Unlimited calling to a minimum of 14 and up to 48 countries.
Host large audio and video conferences.
Unlimited internet faxing.
Multi-level auto attendant.
Hot desking.
Visit 8x8 I... |
| 02.08.2024 | 7 Overlooked Call Center Quality Assurance Best Practices | Contact center agents are usually a customer’s first point of contact with your business, so there’s a lot of pressure to leave a good impression. However, modern call centers can be difficult to monitor, especially if your agents work remo... |
| 01.08.2024 | VoIP Pricing Guide: How Much Does a VoIP Phone System Cost? | In the world of VoIP phone systems, you’ll typically pay around $25 per seat per month. However, prices can vary, ranging from $10 to $40, depending on the features you need.
These features are often included for around $25 per seat:
Auto a... |
| 31.07.2024 | VoIP vs Landline: 5 Scenarios Worth Debating | For a long time, landlines were the best option available to most businesses. They were simple to set up and use, required no special equipment or technical knowledge, and even long-distance costs seemed reasonable.
But in recent years, VoI... |
| 30.07.2024 | How to Enable Wi-Fi Calling to Bypass Bad Cell Service | Cell phone carriers started offering Wi-Fi calling in response to the rise in popularity of voice over internet protocol as a way to make phone calls via the internet. Companies like Skype, WhatsApp and Viber were already providing reliable... |
| 26.07.2024 | RingCentral Review (2024): Is It Right For Your Business? | RingCentral’s fast facts
Starting price: $20 per user per month billed annually
Key features:
Unlimited calling in the US and Canada.
Multi-level IVR.
Call and video recording.
Team messaging and collaboration.
AI meeting insights and live ... |
| 26.07.2024 | The 6 Best SIP Trunk Providers of 2024 | I’ve looked into just about every business phone system on the market. Along the way, I uncovered the best SIP trunk providers based on pricing, setup, customer service, features and integrations. Best SIP trunk provider overall: Nextiva Be... |
| 26.07.2024 | 6 Best Interactive Voice Response (IVR) Software of 2024 | Best IVR system overall: Nextiva Most advanced IVR system: RingCentral Easiest DIY setup: Ooma Best for small businesses: KrispCall Best integrations: GoTo Connect Best user interface: Aircall
In the process of searching for the best IVR so... |
| 25.07.2024 | The 6 Best Call Center Software of 2024 | Best call center software overall: Nextiva The most advanced call center solution: RingCentral Best modular call center platform: Vonage Best digital-only plan: Five9 Best customer support solution: LiveAgent Best AI-powered features: Dialp... |
| 12.07.2024 | Nextiva Review (2024): Is it Right for My Business? | Nextiva’s fast facts
Starting price: $28.95 per user per month
Key features:
Easy setup.
Business communication platform.
Omnichannel contact center solutions.
NextivaONE app.
Automation builder.
Analytics and reporting.
Gamification.
Call ... |
| 12.07.2024 | How to Record a Phone Call On Your iPhone (the Fast & Easy Way) | An iPhone might be one of the handiest things you can have in your pocket. It can do just about everything, from making calls and browsing social media to measuring the size of rooms in your house. But an iPhone can’t do everything.
Apple d... |
| 03.07.2024 | 8 Best Business Phone Services of 2024 | Best overall and best business phone service: Nextiva Best advanced features for growing companies: RingCentral Best for teams that prefer traditional desk phones: Ooma Best for global contact centers: 8x8 Best for sales teams: Dialpad Best... |
| 28.06.2024 | Yes, You Can Record a Phone Call on Android — Here’s How | In a world where every phone call could be a treasured memory, an important interview or a podcast waiting to happen, your Android device can act as your producer. Yet, when it comes to recording calls, it might not cooperate like you expec... |
| 28.06.2024 | Nextiva vs RingCentral (2024): Which One is Best for Your Business? | Nextiva and RingCentral are two of the best VoIP phone systems on the market. Both VoIP solutions are reputable, reliable and provide similar business communications solutions, which makes it tough to choose between these options.
I typical... |
| 11.06.2024 | Zerigo Health and Nextiva Partner | to Expand Benefits for Employees with Chronic Skin Conditions |
| 14.05.2024 | Zerigo Health and Nextiva Partner to Expand Benefits for Employees with Chronic Skin Conditions | Connected Communications company now offers employees with psoriasis, eczema, and vitiligo a proven, at-home phototherapy treatment option
Offering Zerigo’s Skin Health Platform as part of our already robust benefit plans enables us to prov... |
| 25.04.2024 | Nextiva appoints Scott Forbush as Channel Chief | Nextiva, a leading AI-powered customer experience platform for businesses of all sizes, today announces the promotion of Scott Forbush to Channel Chief. With this shift, Nextiva shows their commitment to Channel & Partnerships, as they ... |
| 19.04.2024 | Ooma Office wins PCMag 2024 Business Choice Award for VoIP Service | Ooma, Inc., a smart communications platform for businesses and consumers, today announced the company’s Ooma Office phone service has won PCMag’s prestigious Business Choice Awards for Overall VoIP Service as well as for IT-Managed Voice Se... |
| 19.01.2024 | Nextiva Acquires Thrio: Democratizing Customer Experience With AI | Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio is an award-winning contact center software company renowned for its expertise in AI-drive... |
| 18.01.2024 | Nextiva Acquires Thrio | Nextiva, a Scottsdale, AZ-based provider of customer experience solutions, acquired Thrio, a Calabasas, CA-based contact center software company with expertise in AI-driven customer experience.
The amount of the deal was not disclosed.
Next... |
| 29.09.2023 | Как построить систему отчетности для контакт-центра и почему это важно | Отчетность контакт-центра играет жизненно важную роль в измерении успешности операций по обслуживанию клиентов. В отличие от традиционных отчетов кол-центра, отчеты контакт-центра охватывают более широкий спектр каналов и показателей для из... |
| 18.09.2023 | 10 Business Communication Trends You Need to Adopt in 2024 | What are the most essential business communication trends to adopt in 2024?
As you know, efficient business communication is a key factor in team productivity and customer satisfaction.
Statistics show that smooth customer communication is ... |
| 27.06.2023 | 5 Amazing Platforms to Leverage to Enhance Your Business Communications | Noah Miller, Tech Times 27 June 2023, 02:06 pm
(Photo : Pete Linforth from Pixabay)
Communication is a crucial cornerstone of business success. It needs to be efficient, goal-oriented, and targeted.
No matter if it's internal discussions ab... |
