We make modern QA software that powers customer loyalty. Whether CSAT, NPS, or retention rate is your top metric, we'll help you drive the customer experiences that turn your customers into your biggest advocates.
Get unfiltered visibility into what's happening with your agents, customers, CX processes, and business with a quality program built on MaestroQA.
Get unfiltered visibility into what's happening with your agents, customers, CX processes, and business with a quality program built on MaestroQA.
Location: United States, New York
Employees: 51-200
Total raised: $25M
Founded date: 2013
Investors 3
| Date | Name | Website |
| - | Flex Capit... | flexcapita... |
| - | SaaStr | saastrfund... |
| - | Dorm Room ... | dormroomfu... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 30.09.2021 | Series A | $25M | - |
Mentions in press and media 9
| Date | Title | Description |
| 25.03.2026 | Nearly 7M Email Addresses Exposed in Crunchyroll Third-Party Breach | Image: Jonathan Kemper/Unsplash Crunchyroll just got breached, and it didn’t start inside its systems. It came through a vendor. According to a March 23 report from BleepingComputer, hackers revealed they had compromised the account of a th... |
| 18.07.2023 | 5 Tech Trends That Are Empowering Customer Service Agents | Noah Miller, Tech Times 18 July 2023, 12:07 pm (Photo : Blake Wisz on Unsplash) A shift to a more distributed customer service workforce was underway before the pandemic. It kicked into overdrive when COVID hit and has continued for years. ... |
| 15.04.2023 | This Modern QA Software Offers Customer Retention Solutions in a Difficult Economy | Entrepreneurs and executives are scrambling to recession-proof their businesses this year amid a looming economic downturn and a still-tight labor market. Among many other strategies, they want to reduce costs with Business Process Outsourc... |
| 14.07.2022 | 11 Tips For Improving First Contact Resolution With Data | Imagine this scenario: You buy a new printer but can’t connect it with your router. You call the manufacturer, make it through the phone tree, and a representative walks you through the process. The next morning, you try to print something.... |
| 31.05.2022 | How to Increase Customer Satisfaction Through Agent Coaching | Good customer service is a cornerstone of successful businesses, so it makes sense that business leaders want their employees to deliver the best customer service possible. Many of the processes and tools supervisors use are outdated, which... |
| 13.05.2022 | Кто такой Analytics Engineer – E2E-решение с использованием bash + dbt + Looker | Привет! Меня зовут Артемий Козырь, и я Analytics Engineer в Wheely. Мы могли бы долго и нудно обсуждать, кто такой Analytics (Data / Backend) Engineer, какими инструментами он должен владеть, какие buzzwords в тренде и ценятся в CV, однако,... |
| 01.10.2021 | Daily funding roundup - September 30, 2021 | Materialize raised $60M; Reachdesk landed $43M; Tonic.ai secured $35M; MaestroQA picks up $25M Alloy: Alloy is a New York-based startup whose APIs help fintechs and banks to more safely onboard customers and make subsequent identity-related... |
| 30.09.2021 | OZY learns that yes, it can get so much worse | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. Earlier this week, the New York Times published a bizarre story about OZY, the media startup back... |
| 08.07.2021 | Coaching Versus Training: Why Coaching Your CS Staff is Essential for Success | Customer service can’t be reduced to a formula. It’s more than your agents promising a good product or service, smiling, and wishing a customer a pleasant day. This is where customer service coaching for your agents can make a big differenc... |