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Proactive Customer Support Management Platform
https://www.irisagent.com/Last activity: 28.10.2025
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IrisAgent helps reduce engineering escalations from customer support. It's AI pinpoints which product changes or bugs caused support tickets.
Location: United States, California, Livermore
Employees: 11-50
Founded date: 2020
Investors 2
| Date | Name | Website |
| 13.08.2020 | Engineerin... | engineerin... |
| 09.03.2023 | Neotribe V... | neotribe.v... |
Mentions in press and media 10
| Date | Title | Description |
| 28.10.2025 | Smart Operating Procedures: Transforming Customer Service with AI-Powered Workflow Automation | IrisAgent has unveiled Smart Operating Procedures (Smart OP), a groundbreaking AI platform that lets customer service teams design and automate SOPs using plain English — no coding required. Empowering teams to work smarter and faster, Smar... |
| 28.03.2025 | The Future of AI in Business: A New Era of Efficiency and Insight | Artificial intelligence is no longer a futuristic concept. It’s here, reshaping the landscape of business operations. Companies like Microsoft and IrisAgent are leading the charge, introducing innovative tools that enhance productivity and ... |
| 24.03.2025 | IrisAgent Announces GA launch of AI and Live Chat Integration with Salesforce Messaging | IrisAgent has announced the general availability of its AI-powered and live chat integration with Salesforce Messaging, designed to streamline customer interactions by leveraging advanced AI capabilities. This integration enables businesses... |
| 03.02.2025 | IrisAgent Launches Revolutionary AI Bot for Slack: Transforming Workspace Communication | IrisAgent Launches Slack AI Bot MOUNTAIN VIEW, Calif., Feb. 3, 2025 /PRNewswire-PRWeb/ -- IrisAgent, the leading AI-powered customer support solution, today announced the launch of AI Bot for Slack, a game-changing integration that promises... |
| 01.06.2023 | Affirming IrisAgent’s Commitment to Security - Announcing SOC Type II Compliance | MOUNTAIN VIEW, Calif. (PRWEB) June 01, 2023 Security remains a top concern for CIOs, CISOs, and business leaders at companies large and small. In fact, a survey by CIO Magazine stated security as one of the top 8 priorities for 2023. Securi... |
| 16.01.2023 | IrisAgent Announces the Launch of the Industry’s first DevOps Solution for Customer Support | IrisAgent, the leading AI-powered Support Operations Automation Platform, announces the launch of the industry’s first DevOps solution for Customer Support In SaaS companies, especially those “born in the cloud” with modern public cloud Saa... |
| 11.01.2023 | IrisAgent announces the launch of the industry’s first DevOps solution for Customer Support | MOUNTAIN VIEW, Calif. (PRWEB) January 11, 2023 IrisAgent, the leading AI-powered Support Operations Automation Platform, announces the launch of the industry’s first DevOps solution for Customer Support THE CHALLENGE - DEVOPS DISCONNECT WIT... |
| 08.12.2022 | IrisAgent AI-powered Support Operations Automation now available on Atlassian Marketplace | MOUNTAIN VIEW, Calif. (PRWEB) December 08, 2022 IrisAgent, the leading AI-powered Support Operations Automation Platform is now available on the Atlassian Marketplace, powering seamless integration with Jira Service Desk, Jira Software, and... |
| 31.10.2022 | IrisAgent, a leader in support automation, is now SOC 2 certified | MOUNTAIN VIEW, Calif. (PRWEB) October 31, 2022 Not a day goes by when we hear about security breaches and customer data being compromised at large organizations. In fact, The Economist has claimed that data has replaced oil as the world's m... |
| 20.09.2022 | IrisAgent AI-powered Support Operations Automation now available on Salesforce AppExchange | MOUNTAIN VIEW, Calif. (PRWEB) September 20, 2022 IrisAgent, the leading AI-powered Support Operations Automation Platform is now available on Salesforce AppExchange - the world's #1 marketplace for enterprise applications. With IrisAgent fo... |