| Date | Title | Description |
| 10.09.2025 | SoundHound AI acquires Interactions to strengthen its leadership in Agentic AI for customer service | SoundHound AI acquires Interactions to strengthen its leadership in Agentic AI for customer service
SoundHound AI, Inc., a global leader in voice and conversational AI, is acquiring Interactions, a pioneer in AI for customer service and wor... |
| 07.08.2024 | Interactions announced the launch of Task Orchestration | Interactions, a pioneering force in Conversational AI for customer service, today launched its AI-powered agent assist solution, Task Orchestration, to transform the customer experience.
Interactions combines the best of AI innovation and r... |
| 13.11.2022 | Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance | Amid unprecedented security challenges, Conversational AI-powered solution delivers security compliance, protects companies and customers and boosts brand trust
Interactions, the world leader in conversational artificial intelligence (AI), ... |
| 10.11.2022 | How conversational AI can remove sensitive information from contact center calls | Every day, individuals call into customer contact centers and provide sensitive information, like credit card numbers, to agents by voice. Now, a conversational artificial intelligence (AI) solution using natural language understanding capa... |
| 24.10.2022 | AI Coming Of Age: Lessons For Startups | Sanjay is a Technologist and founder of Vervotech, a SaaS-based accommodation data provider. He also founded Techspian. |
| 25.05.2022 | How To Get Creative Marketing Ideas From Other Departments | Collaboration between team members, and even entire teams serving the same vertical, is a standard practice for most companies. While cross-functional, interdepartmental collaboration may be less common, communications teams can often benef... |
| 23.05.2022 | Swiping Right On AI: How Dating Apps Are Raising The Bar For Successful UX | Chief Marketing Officer at Interactions, a conversational AI company, where he oversees all aspects of communications, sales and marketing. |
| 28.03.2022 | Today’s Homebuying Process Is A Fixer-Upper; Let’s Use AI To Remodel | Chief Marketing Officer at Interactions, a conversational AI company, where he oversees all aspects of communications, sales and marketing. |
| 16.08.2021 | Interactions Extends Leadership on Vertical-Specific Solutions, Launches IVA for Insurance | Leading conversational AI company launches new verticalized product, pioneering a tailored approach to Intelligent Virtual Assistants
Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies,... |
| 10.03.2021 | 15 Tips For Using Company Research And Infographics In PR Pitches | In the world of public relations, your pitch is only as good as it is unique and valuable to a media outlet and its audience. That’s why many PR professionals include original company research and infographics in their clients’ pitches. But... |
| 19.02.2021 | Alexa, What Does The Smart Home Teach Us About AI? | Chief Marketing Officer at Interactions, a conversational AI company, where he oversees all aspects of communications, sales and marketing. |
| 16.12.2020 | 14 Effective Ways To Improve Brand Loyalty | It's a proven fact that repeat business is generally a far more sustainable method of generating income than cultivating new consumers. Lifelong, loyal customers can be a godsend for a business. However, to get and keep these customers over... |
| 27.10.2020 | 13 Absolute Don’ts When Crafting A Personalized Marketing Campaign | We all understand the power that personalized marketing can have on a modern audience. Yet despite its appeal, there are a lot of ways that customized marketing can go wrong. Just like consumers don't appreciate generic marketing, they also... |
| 16.09.2020 | BrightCap backs IT Automation platform Pliant.io | Pliant.io, a Boston-based low-code IT Process Automation Platform raised a fresh funding round led by Bob Davoli’s Gutbrain Ventures
Pliant.io, a Boston-based low-code IT Process Automation Platform raised a fresh funding round led by Bob ... |
| 31.08.2020 | Heading To A Job Interview? AI Could (And Should) Be In The Room | Chief Marketing Officer at Interactions, a conversational AI company, where he oversees all aspects of communications, sales and marketing. |
| 02.07.2018 | The Top Boston Tech Hires, Promotions (and Departures) in June | There's no shortage of what we call "Player Personnel" moves in Boston tech in any given month. People change jobs, switch fields, tackle new challenges—and that's a signal of just how vibrant our community is.
From additions to c... |
| 07.12.2017 | AI is facing the same labeling issue as organic vegetables | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
There was a point when the term AI conjured thoug... |
| 31.10.2017 | Boston Tech Watch: Datto, Ultimaker, Brand Networks, Imprivata & More | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
[Corrected 11/8/17, 2:11 pm. See below.] This week in Boston tech, we’re tracking the latest private equity investments in tech startups; venture capital deals in cybersecurit... |
| 08.09.2017 | The 10 Top Funded Artificial Intelligence Startups in Boston | If our May series on artificial intelligence in Boston didn't convince you that the region is poised to become a leader in AI, news from this week should. On Thursday, IBM announced it was making a $240 million investment to create a new AI... |
| 03.09.2017 | Angry customers are shaping the future of AI | Have you ever yelled at a customer service agent over the phone? How about an AI-powered virtual customer service agent? If you answered yes to the latter, then thanks, you’ve made a significant contribution to the evolution of artificial i... |
| 03.09.2017 | Angry customers are shaping the future of AI | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Have you ever yelled at a customer service agent ... |
| 30.05.2017 | 4 Simple Ways to Communicate Better With Your Customers | May 30, 2017 6 min read
Opinions expressed by Entrepreneur contributors are their own.
Communication is at the heart of human interaction, and it can make or break a business. Being able to communicate effectively with customers can lead to... |
| 23.05.2017 | Interactions Buys Digital Roots to Bolster Social Media Offerings | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
Interactions, a Franklin, MA-based company using artificial intelligence technologies to power virtual assistants for enterprise customers, today announced it has acquired Dig... |
| 20.12.2016 | How customer service chatbots can reform an industry | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Upon purchasing a new phone, you return home to d... |
| 04.10.2016 | How A.I. is revolutionizing today’s workplace | There is no question that artificial intelligence (A.I.) is in the process of radically transforming the workplace. As a $15 billion industry expected to grow to more than $70 billion by 2020, it’s clear that in the future, A.I. will change... |
| 02.09.2016 | How machine learning drives better customer service in the enterprise | When it comes to enterprise customer care, machine learning enables virtual assistant solutions to automate tasks that used to require a live agent: password resets, address and complex information collection, even sales support.
Integratin... |
| 10.08.2016 | At a Little-Known A.I. Co., an Ex-Amazon VP Will Help Spend $56M in New Capital | If you haven't heard of an artificial intelligence company called Interactions, that's about to change. The 12-year-old firm based in Franklin, Mass., announced on Wednesday that it has raised a $56 million round to expand globally.
With 32... |
| 10.08.2016 | NewSpring Capital Leads $56M Funding for Interactions | FRANKLIN, Mass.--(BUSINESS WIRE)--Interactions LLC, a leader in speech and natural language technology solutions and the fastest growing company in customer care, today announced the completion of a $56 million funding round led by new inve... |
| 10.08.2016 | Comcast Ventures Leads $56M Funding for Interactions | FRANKLIN, Mass.--(BUSINESS WIRE)--Interactions LLC, a leader in speech and natural language technology solutions and the fastest growing company in customer care, today announced the completion of a $56 million funding round led by new inve... |
| 10.08.2016 | Interactions Completes $56M Funding Round | Interactions LLC, a Franklin, MA-based provider of speech and natural language technology solutions for customer care, completed a $56m funding round.
The round was led by new investors Revolution Growth, NewSpring Capital and Comcast Ventu... |
| 10.08.2016 | Revolution Growth Leads $56M Round in AI Company | Washington, D.C. venture capital fund Revolution Growth picked is leading a $56 million funding round for a Massachusetts-based artificial intelligence company. Interactions is the first investment by the Donn Davis, Steve Case and Ted Leon... |
| 10.08.2016 | Comcast, VCs Pour $56M Into Virtual-Assistant Firm Interactions | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
Here’s an interesting trend worth watching: investors are pumping money into a variety of technologies aimed at improving businesses’ customer service operations.
It’s not the... |
| 09.08.2016 | Interactions nabs $56 million to improve your automated customer service experience | As the world turns, customer service seems to evolve much more slowly than most all other services. The problems that induce more hair-pulling and teeth-gnashing than solutions only seeming to be further abstracted by bad tech and the custo... |
