| Date | Title | Description |
| 24.06.2024 | Helpfeel Co., Ltd. Helpfeel uses generative AI technology to enhance natural text search and launches a new era AI search algorithm “Intent Prediction Search 2” that realizes FAQ searches that do not ... | [Helpfeel Co., Ltd.]
Helpfeel leverages generative AI technology to enhance natural text search and launches new-age AI search algorithm “Intent Prediction Search 2,” which realizes FAQ searches that do not produce false information.
*View ... |
| 31.05.2024 | Helpfeel Co., Ltd. Question resolution on EC sites, large discrepancy between evaluations of businesses and users Awareness survey regarding inquiry methods on EC sites | [Helpfeel Co., Ltd.] Question resolution on EC sites, large
discrepancy between evaluations of businesses and users [Awareness survey regarding inquiry methods on EC sites]
*View in browser* *Helpfeel Co., Ltd.*
Press release: May 31, 2024
... |
| 23.05.2024 | Helpfeel Co., Ltd. Helpfeel will explain customer support DX using search x AI in a seminar at “Call Center/CRM Demo & Conference 2024 in Osaka” | [Helpfeel Co., Ltd.] Helpfeel will hold “Call Center/CRM Demo & Conference 2024 in
Explained customer support DX using search x AI at a seminar at “Osaka”
*View in browser* *Helpfeel Co., Ltd.*
Press release: May 23, 2024
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Helpfeel “C... |
| 10.05.2024 | Helpfeel Co., Ltd. Introduced the search system “Helpfeel” to the FAQ of “Hana Cupid”, aiming for “wave response” that does not rely only on increasing the number of operators | [Helpfeel Co., Ltd.] Introduced the search system “Helpfeel” to the FAQ of “Hana Cupid”, aiming for “wave response” that does not rely only on increasing the number of operators
*View in browser* *Helpfeel Co., Ltd.*
Press release: May 10, ... |
| 07.05.2024 | Helpfeel Co., Ltd. Helpfeel, which improves the searchability of internal FAQs and manuals, will be exhibited at “13th Work Style Reform EXPO Spring” during General Affairs, Human Resources, and Accou... | [Helpfeel Co., Ltd.] Helpfeel, which improves the searchability of in-house FAQs and manuals, will be participating in the “13th Work Style Reform EXPO” during General Affairs, Human Resources, and Accounting Week.
Exhibited at “Spring”
*Vi... |
| 25.04.2024 | Helpfeel Co., Ltd. Gyazo, a screenshot sharing tool with the world’s top market share, has over 21 million users worldwide! | [Helpfeel Co., Ltd.] Gyazo, a screenshot sharing tool with the world’s top market share, has over 21 million users worldwide!
*View in browser* *Helpfeel Co., Ltd.*
Press release: April 25, 2024
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Gyazo, the screenshot sharing tool with th... |
| 22.04.2024 | Helpfeel Co., Ltd. Improved searchability of internal FAQ! Amusement facility “GiGO” introduces FAQ search system “Helpfeel” | [Helpfeel Co., Ltd.] Improved searchability of internal FAQ! Amusement facility “GiGO” introduces FAQ search system “Helpfeel”
*View in browser* *Helpfeel Co., Ltd.*
Press release: April 22, 2024
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Improved searchability of internal FAQ! A... |
| 19.04.2024 | Helpfeel Co., Ltd. FAQ search system “Helpfeel” exhibited at “33rd Japan IT Week Spring” Cloud Bus iness Reform EXPO/Next Generation EC & Store EXPO | [Helpfeel Co., Ltd.] FAQ search system “Helpfeel”, “33rd Japan IT Exhibited at Cloud Business Reform EXPO/Next Generation EC & Store EXPO of Week [Spring]
*View in browser* *Helpfeel Co., Ltd.*
Press release: April 19, 2024
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FAQ searc... |
| 12.04.2024 | Helpfeel Co., Ltd. With the FAQ search system “Helpfeel”, SBI Ikiiki Shoken reduces web inquiries by up to 30%! | [Helpfeel Co., Ltd.] With the FAQ search system “Helpfeel”, SBI Ikiiki Shoken reduces web inquiries by up to 30%!
*View in browser* *Helpfeel Co., Ltd.*
Press release: April 12, 2024
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With the FAQ search system “Helpfeel”, SBI Ikiiki Shot... |
| 12.04.2024 | Helpfeel Co., Ltd. Reduce customer support load for apparel EC! FAQ search system “Helpfeel” introduced at Japan’s largest fashion exhibition “FaW TOKYO” | [Helpfeel Co., Ltd.] Reduce customer support load for apparel EC! The FAQ search system “Helpfeel” was launched at Japan’s largest fashion exhibition “FaW”.
Introduced in “TOKYO”
*View in browser* *Helpfeel Co., Ltd.*
Press release: April 1... |
| 12.04.2024 | Helpfeel Co., Ltd. “Helpfeel”, a search system that visualizes customer needs based on FAQs and creates pu rchasing paths, will be exhibited at “7th Marketing Week -Spring 2024-” | [Helpfeel Co., Ltd.] “Helpfeel”, a search system that visualizes customer needs starting from FAQ and creates purchasing paths, “7th Marketing
Exhibited at “Spring Week -Spring 2024-”
*View in browser* *Helpfeel Co., Ltd.*
Press release: Ap... |
| 11.04.2024 | Helpfeel Co., Ltd. Hokkaido Bank introduces search system “Helpfeel” to FAQ for individuals and corporatio ns | [Helpfeel Co., Ltd.] Hokkaido Bank introduces search system
“Helpfeel” to FAQ for individuals and corporations
*View in browser* *Helpfeel Co., Ltd.*
Press release: April 11, 2024
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Hokkaido Bank introduces search system “Helpfeel” to FAQ ... |
| 09.04.2024 | Helpfeel Co., Ltd. Case studies released! This is what happened when we introduced generative AI in customer support: Helpfeel takes the stage at a free webinar jointly sponsored by 4 companies | [Helpfeel Co., Ltd.] Case studies released! This is what happened when we introduced generative AI in customer support: Helpfeel takes the stage at a free webinar jointly sponsored by 4 companies
*View in browser* *Helpfeel Co., Ltd.*
Press... |
| 18.03.2024 | Helpfeel Co., Ltd. Human Science and Helpfeel hold a free seminar on the theme of “Generative AI x Manual” | [Helpfeel Co., Ltd.] Human Science and Helpfeel hold a free seminar on the theme of “Generative AI x Manual”
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 18, 2024
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Human Science and Helpfeel hold a free seminar on the theme... |
| 13.03.2024 | Helpfeel Co., Ltd. Search SaaS “Helpfeel” contributes to improving the productivity of tomorrow’s team! | [Helpfeel Co., Ltd.] Search SaaS “Helpfeel” contributes to improving the productivity of tomorrow’s team!
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 13, 2024
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Search SaaS “Helpfeel” contributes to improving the productivi... |
| 12.03.2024 | Helpfeel Co., Ltd. Nagoya City succeeded in suppressing 7,000 calls a day with administrative DX! Search SaaS “Helpfeel” contributes! | [Helpfeel Co., Ltd.] Nagoya City succeeded in suppressing 7,000 calls a day with administrative DX! Search SaaS “Helpfeel” contributes!
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 12, 2024
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Nagoya City succeeded in suppres... |
| 08.03.2024 | Helpfeel Co., Ltd. Helpfeel supports the 30th Annual Conference of the Language Processing Society (NLP2024) as a platinum sponsor | [Helpfeel Co., Ltd.] Helpfeel supports the 30th Annual Conference of the Language Processing Society (NLP2024) as a platinum sponsor
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 8, 2024
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Helpfeel sponsors the 30th Annual Co... |
| 07.03.2024 | Helpfeel Co., Ltd. Helpfeel will exhibit at “AI Expo Spring 2024” and introduce functions that utilize gen erative AI | [Helpfeel Co., Ltd.] Helpfeel will exhibit at “AI Expo Spring 2024” and introduce functions that utilize generative AI
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 7, 2024
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Helpfeel will exhibit at “AI Expo Spring 2024” and... |
| 07.03.2024 | Helpfeel Co., Ltd. Helpfeel will give a seminar at “Digital Banking Exhibition DBX2024” sponsored by Nikkin and introduce case studies of financial institutions working to improve customer experience.... | [Helpfeel Co., Ltd.] Helpfeel hosts “Digital Banking Exhibition” sponsored by Nikkin
DBX2024” seminar and introduced case studies of financial institutions working to improve customer experience
*View in browser* *Helpfeel Co., Ltd.*
Press ... |
| 05.03.2024 | Helpfeel Co., Ltd. Parking reservation app “Akippa” with over 3.6 million members introduces search SaaS “Helpfeel” | [Helpfeel Co., Ltd.] Parking reservation app “Akippa” with over 3.6 million members introduces search SaaS “Helpfeel”
*View in browser* *Helpfeel Co., Ltd.*
Press release: March 5, 2024
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Akippa, a parking reservation app with over 3.6 mil... |
| 29.02.2024 | Helpfeel Co., Ltd. Helpfeel representative director/CEO Rakusai will be on stage at “FIN/SUM2024” sponsored by Nihon Keizai Shimbun and the Financial Services Agency | [Helpfeel Co., Ltd.] Helpfeel representative director/CEO Rakusai will be on stage at “FIN/SUM2024″ sponsored by Nihon Keizai Shimbun and the Financial Services Agency
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 29, 2024
... |
| 26.02.2024 | Helpfeel Co., Ltd. “Seiko Solutions”, which handles the system solutions field of the Seiko Group, introdu ces search SaaS “Helpfeel” | [Helpfeel Co., Ltd.] “Seiko Solutions”, which handles the system solutions field of the Seiko Group, introduces search SaaS “Helpfeel”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 26, 2024
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“Seiko Solutions”, which handl... |
| 21.02.2024 | Helpfeel Co., Ltd. Beads International reduces the number of inquiries to one-tenth by introducing Helpfeel | [Helpfeel Co., Ltd.] Beads International reduces the number of inquiries to one-tenth by introducing Helpfeel
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 21, 2024
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Beads International reduces number of inquiries to one-... |
| 20.02.2024 | Helpfeel Co., Ltd. Helpfeel will exhibit at “Sales/Marketing/Advertising/Promotion/Store/EC DXPO Osaka ‘24 ” | [Helpfeel Co., Ltd.] Helpfeel will exhibit at
“Sales/Marketing/Advertising/Promotion/Store/EC DXPO Osaka ‘24”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 20, 2024
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Helpfeel exhibits at “Sales/Marketing/Advertising/Promo... |
| 20.02.2024 | Helpfeel Co., Ltd. Helpfeel, which dramatically improves the searchability of internal FAQs and manuals, will be exhibited at “Back Office DXPO Osaka ‘24” | [Helpfeel Co., Ltd.] Helpfeel, which dramatically improves the searchability of internal FAQs and manuals, will be exhibited at “Back Office DXPO Osaka ‘24”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 20, 2024
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Helpfeel... |
| 14.02.2024 | Helpfeel Co., Ltd. Helpfeel, which realizes customer support DX, will exhibit at “DX General EXPO 2024 Spring Tokyo” | [Helpfeel Co., Ltd.] Helpfeel, which realizes customer support DX, will exhibit at “DX General EXPO 2024 Spring Tokyo”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 14, 2024
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Helpfeel, which realizes customer support DX, ... |
| 14.02.2024 | Helpfeel Co., Ltd. Helpfeel will give a seminar at “E-Commerce Fair Tokyo 2024” and introduce examples of FAQ usage on EC sites | [Helpfeel Co., Ltd.] Helpfeel will give a seminar at “E-Commerce Fair Tokyo 2024” and introduce examples of FAQ usage on EC sites
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 14, 2024
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Helpfeel will give a seminar at “E-... |
| 08.02.2024 | Helpfeel Co., Ltd. “Vitabrid Japan”, which sells a beauty series with cumulative sales of 15 million units through D2C, introduces search SaaS “Helpfeel” | [Helpfeel Co., Ltd.] “Vitabrid Japan”, which sells a beauty series with cumulative sales of 15 million units through D2C, introduces search SaaS “Helpfeel”
*View in browser* *Helpfeel Co., Ltd.*
Press release: February 8, 2024
**
“Vitabrid ... |
| 26.01.2024 | Helpfeel Co., Ltd. “Helpfeel” AI expert engineer Teramoto will be on stage at “AI Chat/Voice Summit 2024 ”, an online AI event specializing in CS | [Helpfeel Co., Ltd.] CS specialized online AI event “AI Chat/Voice Summit “Helpfeel” AI expert engineer Teramoto will be on stage at “2024”
*View in browser* *Helpfeel Co., Ltd.*
Press release: January 26, 2024
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“Helpfeel” AI expert engin... |
| 19.01.2024 | Helpfeel Co., Ltd. A closer look at LUSH’s business methods that do not reduce customer engagement! 2024/1/26@Online/Limited to first 100 people | [Helpfeel Co., Ltd.] A closer look at LUSH’s business methods that do not reduce customer engagement! [2024/1/26@Online/Limited to first 100 people]
*View in browser* *Helpfeel Co., Ltd.*
Press release: January 19, 2024
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A closer look at ... |
| 11.12.2023 | Helpfeel Co., Ltd. “Traders Securities” with assets under custody of over 98 billion yen introduces search SaaS “Helpfeel” | Helpfeel Co., Ltd.
“Traders Securities” with over 98 billion yen in assets under custody introduces search SaaS “Helpfeel”
Used as FAQ for 6 services operated by the company, including “Minna no FX”, “Minna no Systre”, and “LIGHT FX”
……
Hel... |
| 11.12.2023 | Helpfeel Co., Ltd. Helpfeel, a search SaaS company, raises a total of 2 billion yen in Series D, bringing the total amount raised to over 3.3 billion yen | Helpfeel Co., Ltd.
Helpfeel, a search SaaS company, raises a total of 2 billion yen in Series D, bringing the total amount raised to over 3.3 billion yen Aiming for top share in the generation AI x search SaaS field ……
Helpfeel Co., Ltd. (K... |
| 08.12.2023 | Helpfeel Co., Ltd. Helpfeel contributes to reducing the increase rate of calls during busy seasons by one-eighth through “SOMPO Himawari Life Insurance” promoting non-voice technology | Helpfeel Co., Ltd.
Helpfeel helps SOMPO Himawari Life Insurance, which promotes non-voice services, reduce call increase rate by one-eighth during busy season We positioned the enhancement of FAQ as the “honmaru” for non-voice support and i... |
| 17.11.2023 | 問い合わせ対応の国際化・デジタル化を加速。検索SaaS「Helpfeel」英語版のサービス提供を開始 | 株式会社Helpfeel（京都府京都市、代表取締役/CEO：洛西一周、以下 当社）は、Helpfeel 英語版のサービスの提供を2023年11月より開始いたします。
Helpfeelとは
Helpfeel（ヘルプフィール：https://helpfeel.com/）とは、ユーザーが持つ疑問・課題を高速で解決できるFAQ検索システムです。ユーザーからの問い合わせへの回答が書かれたFAQに、Helpfeelを導入することで、ユーザーの自己解決を促進できます。またこれにより、カ... |
| 26.10.2023 | ついにグループバトル後半戦！『PRODUCE 101 JAPAN THE GIRLS』スクリーンショットに続き今週からLeminoで追っかけ再生が可能に！ | 株式会社NTTドコモ(以下、ドコモ)は、映像配信サービス「Lemino®」において、国民プロデューサー（視聴者）が勝ち残るメンバーを決める、JO1、INIを誕生させた日本最大級のサバイバルオーディション番組『PRODUCE 101 JAPAN THE GIRLS』を独占無料配信中です。この度、2023年10月26日（木）配信以降の『PRODUCE 101 JAPAN THE GIRLS』において、毎週木曜日21時からのライブ配信時に「最初から再生（追っかけ再生）※」をご利用い... |
| 25.10.2023 | 小田急トラベルが検索型FAQ『Helpfeel』を活用し、電話問い合わせの96％を削減！ | 株式会社Helpfeel（京都府京都市 代表取締役/CEO：洛西 一周）が提供している検索型FAQ「Helpfeel」が、株式会社小田急トラベル（以下、小田急トラベル）に導入され、電話問い合わせの96%削減に貢献しています。小田急トラベルは今後、旅行商品販売のDXを推進するとともに、FAQの内容をさらに充実させていく予定です。HelpfeelはFAQシステムの伴走支援を通じて、導入企業様の課題解決に努めます。
「Helpfeel」の導入背景 － 旅行商品をオンライン販売へシ... |
| 18.10.2023 | きらやか銀行が検索SaaS『Helpfeel』を導入。お客様の疑問や質問に対する回答を簡単に検索可能に | 株式会社Helpfeel（京都府京都市 代表取締役/CEO：洛西 一周 以下、Helpfeel）は、株式会社きらやか銀行（山形県山形市 代表取締役頭取：川越 浩司 以下、きらやか銀行）が、きらやか銀行のホームページに検索型FAQ「Helpfeel（ヘルプフィール）」（https://helpfeel.com/）を導入いただいたことをお知らせいたします。
デジタルを活用したサービス拡充を図るため、Helpfeelを活用
山形県を中心に、秋田県、宮城県、福島県、新潟県の主要都... |
| 18.10.2023 | AR教材×ロイロノート!? 達人の活用事例ページを公開 | 私たちLoiLoは、授業支援クラウド「ロイロノート・スクール」でのAR教材 活用事例ページを公開しました！9月23日（土）に開催されたオンラインイベント「AR×ロイロで新しい理科の授業を体験」のアーカイブ動画も公開中です。AR教材の作成方法や、ロイロノートでの活用法なども、詳しく紹介しています。最先端の技術を取り入れた、画期的な授業にご興味のある方は、ぜひご覧ください。
AR教材 × ロイロノート 活用事例ページ
https://helpfeel.com/loilo-he... |
| 16.10.2023 | 北陸銀行が法人向けインターネットバンキングサービスサイトにHelpfeelを導入 | 株式会社Helpfeel（京都府京都市 代表取締役/CEO：洛西一周 以下当社）は、株式会社北陸銀行（富山県富山市：代表取締役頭取・中澤 宏 以下、北陸銀行）の法人向けインターネットバンキングサービスに、検索ヒット率98%の検索型FAQ「Helpfeel（ヘルプフィール）」（ https://helpfeel.com/ ）を導入いただいたことをお知らせいたします。
北陸銀行は、中堅中小企業向けERPパッケージ、行内FAQに続き、法人インターネットバンキングサービスにもHel... |
| 13.10.2023 | Helpfeelが『PyCon APAC 2023』にGoldスポンサーとして初協賛 | 株式会社Helpfeel（京都府京都市 代表取締役/CEO：洛西一周 以下、当社）は、2023年10月26日（木）～2023年10月29日（日）に、TOC有明Convention HallとHENNGE株式会社で開催される「PyCon APAC 2023」にGoldスポンサーとして協賛することをお知らせします。
PyCon APACは、プログラミング言語「Python」を中心とした年次カンファレンスです。カンファレンスはボランティアによる非営利で運営されています。Pytho... |
| 13.10.2023 | Helpfeelが『Kaigi on Rails』にGoldスポンサーとして初協賛 | 株式会社Helpfeel（京都府京都市 代表取締役/CEO：洛西一周 以下、当社）は、2023年10月27日（金）～2023年10月28日（土）に、浅草橋ヒューリックホール&カンファレンスで開催される「Kaigi on Rails」にGoldスポンサーとして協賛することをお知らせします。
Kaigi on Railsのコアコンセプトは「初学者から上級者までが楽しめるWeb系の技術カンファレンス」です。Kaigi on Railsは技術カンファレンスへの参加の敷居を下... |
| 10.10.2023 | 北陸銀行が銀行内検索システム「Helpfeel Back Office」を導入。生成AIを活用し行内ナレッジの構築へ | 株式会社Helpfeel（京都府京都市 代表取締役/CEO：洛西一周 以下当社）は、株式会社北陸銀行（富山県富山市：代表取締役頭取・中澤 宏 以下、北陸銀行）に、検索ヒット率98%の検索SaaS「Helpfeel Back Office」を導入いただいたことをお知らせいたします。また今回Azure OpenAIを活用したFAQ自動生成機能「Helpfeel Generative Writer」も試験的に活用いただき、生成AIによる銀行内のナレッジ構築を支援してまいります。
... |
| 07.04.2021 | Nota raises $5M to boost growth of B2B SaaS Helpfeel for self-service support | Shinji Asada of One Capital, Isshu Rakusai of Nota, and Takuya Hosomura of Salesforce Ventures. (Left to Right) Helpfeel achieves a 98% FAQ search hit rate with its unique "Intent Prediction Search" technology. It reliably display... |
