| Date | Title | Description |
| 04.03.2026 | Simplesat opens express migration for Delighted users ahead of June 30 shutdown | Free migration program helps teams avoid the enterprise upsell
SIOUX FALLS, S.D., March 4, 2026 /PRNewswire-PRWeb/ -- Delighted, a popular customer feedback tool, is shutting down on June 30, 2026.
After that date, every survey shuts off, e... |
| 26.01.2026 | Consio AI Raises $3.3M in Funding | Consio AI, a Toronto, Canada-based provider of a voice platform that automates phone-based engagements for e-commerce brands, raised $3.3M in funding.
The round was led by RTP Global with participation from Jason Lemkin’s SaaStr Fund, Mu Ve... |
| 24.10.2025 | Total Commerce in 2025: Buyer’s Guide to Total Experience | I see total commerce shifting from buzzword to real buying criterion for retail IT. In this guide, I show where total experience fits, how to make store, ecommerce, service, and data act like one system, the stack I actually recommend, and ... |
| 18.08.2025 | AfterShip and Gorgias Launch Advanced Integration to Fully Automate E-commerce Customer Support | Gorgias' AI Agent can now instantly resolve WISMO ("Where Is My Order?") and WISMR ("Where Is My Return?") inquiries by accessing real-time AfterShip tracking and return data—no human intervention required.
AUSTIN, Texas... |
| 15.05.2025 | Growing an ecommerce business sounds like the dream, right? | Share
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Revenue’s going up, orders are flowing in, and you’ve finally “made it.” But here’s the reality most entrepreneurs won’t tell you: scaling is messy. It’s stressful. And if you’re not ready, it can break your bu... |
| 21.03.2025 | Crescendo's Leap into the Future of Customer Experience with Agentic AI | In the bustling world of customer service, Crescendo is making waves. The company has unveiled a powerful expansion of its augmented AI platform, introducing agentic AI capabilities. This leap is not just a step; it’s a giant leap for custo... |
| 21.03.2025 | Crescendo Expands its Platform for CX with Agentic AI | Crescendo, pioneers of Augmented AI, today announced that it has expanded its fully managed augmented AI platform with new agentic AI capabilities to automate more tasks and a new conversational CX Data Assistant that provides strategic ins... |
| 20.03.2025 | Crescendo Expands its Platform for CX with Agentic AI | Crescendo, pioneers of Augmented AI, announced that it has expanded its fully managed augmented AI platform with new agentic AI capabilities to automate more tasks and a new conversational CX Data Assistant that provides strategic insights ... |
| 17.01.2025 | Aide: The AI Solution to Hallucination in Customer Support | In the bustling tech landscape of Toronto, a new player has emerged. Aide, an artificial intelligence startup, is tackling one of the most pressing issues in customer support: AI hallucination. This phenomenon occurs when AI systems generat... |
| 16.01.2025 | Toronto AI Startup Aide Solves Generative AI Hallucination in Customer Support | Aide
Aide is a Toronto-based company that develops AI software for customer service teams. Its debut product eliminates generative AI hallucination in customer support, solving one of the biggest barriers to the technology's adoption in ind... |
| 07.01.2025 | WOW24-7 Partners with Gorgias to Enhance Ecommerce Customer Support | Partnering with Gorgias allows us to improve our services and help clients focus on growing their ecommerce businesses while we manage their customer support, even during the busiest times of the year”
— Denys Dubner, CEO of WOW24-7AFTON, W... |
| 11.11.2024 | Siit: AI-Based Service Desk Solution Company Raises $5 Million (Seed) | Siit announced it has officially launched an AI-based Service Desk solution for IT and internal operations teams. Along with the product debut, Siit also revealed it raised $5 million in a Seed round led by StageOne Ventures and Seventure P... |
| 25.09.2024 | How to Win Black Friday and Cyber Monday This Year with AI As Black Friday and Cyber Monday continue to break sales records, businesses must use every tool available to stand out in the market. This a... | Black Friday and Cyber Monday have evolved far beyond the crowded storefronts and long checkout lines of the past. With a record-breaking $12.4 billion in U.S. online spending on Cyber Monday alone in 2023, ecommerce is now the dominant pla... |
| 27.08.2024 | RepAI Raises $8.2M in Funding | RepAI, a Tel Aviv, Israel-based AI sales concierge that helps e-commerce shops to improve conversion rates, raised $8.2m in funding.
The round was led by Osage Venture Partners (OVP) with participation from Flashpoint Venture Capital.
The c... |
| 17.05.2024 | Gorgias Revolutionizes Customer Experience with $29M Funding | Gorgias, the powerhouse in customer experience platforms, secures $29 million in Series C-2 funding to turbocharge its AI tools and empower ecommerce brands to automate 60% of customer support. Led by SaaStr and Alven, with a star-studded l... |
| 17.05.2024 | Ordergroove Announces Strategic Expansion to the UK | Ordergroove, the leading subscription technology platform for brands and retailers, today announced its strategic expansion into the United Kingdom to accelerate recurring revenue for e-commerce brands and retailers. As a growing number of ... |
| 15.05.2024 | Gorgias Raises $29M in New Funding | Gorgias, the leading customer experience (CX) platform trusted by more than 15,000 ecommerce brands, announced $29 million in Series C-2 funding from existing investors. The new funding was led by SaaStr and Alven, with participation from H... |
| 14.05.2024 | Gorgias Raises $29M in New Funding | Gorgias, a San Francisco, CA-based provider of a customer experience (CX) platform, raised $29M in funding.
The round was led by SaaStr and Alven, with participation from Horsley Bridge, Amplify, Shopify, Sapphire, CRV and Transpose Platfor... |
| 01.05.2023 | 4 Signs Your Shipping Process Is A Mess (And Why To Look Outwards For Help) | Shipping is a constant struggle. Look to others for help.Getty Images |
| 31.12.2022 | 13 самых перспективных стартапов в онлайн-торговле по версии Business Insider Статьи редакции | Сервис для запуска программ лояльности, платформы для перепродаж, агрегаторы платёжных решений и клиентских заявок и другие.
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2022 год выдался непростым для интернет-магазинов: рост замедлился после пандемии, а прив... |
| 19.12.2022 | The 14 retail-tech startups that will soar in 2023, according to investors from Forerunner, Lightspeed, and others | From left: Liz Giorgi, the CEO of Soona; Jonathan Um, the CEO of Mercaso; Emily Gittins, the CEO of Archive; Bar Geron, the CEO of Balance; and Matt Bahr, the CEO of Fairing. Liz Giorgi/Soona, Jonathan Um/Mercaso, Emily Gittins/Archive, Bar... |
| 14.10.2022 | Что пользователи ожидают от клиентского сервиса и как его грамотно выстраивать? Исследование | Забота дороже денег
За последние пару лет пользователи провели переоценку важности клиентского обслуживания: например, исследование Mastercard за 2021 год показало, что 74% пользователей готовы больше покупать у брендов, которые позаботилис... |
| 29.08.2022 | Shopify invested in 9 startups betting on marketing, Web3, and more even as it weathered an e-commerce downturn in 2022 | Shopify is funding startups that further its mission of empowering small businesses. Brandon Bell/Getty Images This story is available exclusively to Insider subscribers. Become an Insider and start reading now.
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Shopify has conti... |
| 15.08.2022 | Gorgias Raises $30M in Series C Funding | Gorgias, a San Francisco, CA-based customer service platform designed for ecommerce, raised $30m in Series C funding.
The round, raised at a $710m valuation, was led by Transpose Platform and Shopify, with participation from insider Jason L... |
| 15.08.2022 | Gorgias nabs $30M to ease customer service for online retailers
Show your support for our mission by joining our Cube Club and Cube Event Community of experts. Join the community that includes Amazon... | Gorgias Inc., a startup with a customer service platform optimized for online retailers, today announced that it has closed a $30 million funding round.
Transpose Platform and e-commerce software giant Shopify Inc. jointly led the Series C ... |
| 15.08.2022 | Gorgias’ valuation rises to $710M with $30M Series C for e-commerce customer support | Gorgias, developing customer service tools for e-commerce companies, raised $30 million in new Series C capital in a round that boosted its valuation to $710 million.
Transpose Platform and Shopify led the round and were joined by previous ... |
| 18.01.2022 | Channel Partner Conflict: How to Manage When It All Goes Wrong | Channel partners are an integral part of a business's operations. However, channel partner conflicts do happen, and managing these conflicts is unique for each company that uses this strategy.
You might be thinking, "What could possibl... |
| 11.12.2020 | The Briefing: Hyundai Buys Majority Stake In Boston Dynamics, Tink Lands $103M, And More | 3 Shares Email Facebook Twitter LinkedIn
Here’s what you need to know today in startup and venture news, updated by the Crunchbase News staff throughout the day to keep you in the know. Subscribe to the Crunchbase Daily Hyundai buys majorit... |
| 11.12.2020 | Gorgias Raises $25M in Series B Funding | Gorgias, a San Francisco, CA-based e-commerce customer support platform, raised $25m in Series B funding.
The round – which brought fundraising total to more than $40m and its valuation to more than $300m – was led by Sapphire Ventures with... |
| 11.12.2020 | Ecommerce customer support platform, Gorgias, raises $25m in Series B funding | Funds will be used to accelerate product development and increase its workforce
Image: Unsplash
With many stores still experiencing limited hours and possible shutdowns on the horizon again, having a strong ecommerce presence seems more imp... |
| 10.12.2020 | Customer support startup Gorgias raises $25M | Gorgias announced today that it has raised $25 million in Series B funding, bringing the startup’s pre-money valuation to $300 million.
When the company raised its Series A just over a year ago, CEO Romain Lapeyre (who founded Gorgias with ... |
| 10.12.2020 | Gorgias raises $25m Series B to enhance e-commerce customer support | Gorgias, the e-commerce customer support platform, today announced that it has raised a $25 million Series B round following the company’s 200% year over year growth in 2020. The round, with participation from Sapphire Ventures, Alven, Ampl... |
| 10.12.2020 | Daily funding roundup - Dec. 10th, 2020 | Bionic raised $17M; Gorgias landed $25M; At-Bay secured $34; LeanTaaS picks up $130M
UserLeap: UserLeap is a San Francisco-based continuous research platform that aims to bridge the gap between traditional user research and analytics. UserL... |
| - | Gorgias | “Helpdesk designed for e-commerce stores. Provide multichannel customer service from a single app. Gain productivity with automated responses to common requests.” |
