| Date | Title | Description |
| 04.03.2026 | Simplesat opens express migration for Delighted users ahead of June 30 shutdown | Free migration program helps teams avoid the enterprise upsell
SIOUX FALLS, S.D., March 4, 2026 /PRNewswire-PRWeb/ -- Delighted, a popular customer feedback tool, is shutting down on June 30, 2026.
After that date, every survey shuts off, e... |
| 17.02.2025 | Gladly Leads Constellation ShortList™ Digital Customer Service & Support | As businesses grapple with evolving customer expectations and the rapid advancement of AI, the need for customer service solutions that are both intelligent and deeply human has never been greater. In recognition of this shift, Gladly has b... |
| 28.09.2024 | Gladly: Customer Service Innovation Leader Secures $40 Million | Gladly – a leader in customer service innovation – announced a unified Customer Service Platform, powered by advanced AI. Venture capital firm AVP led a $40 million funding round to drive the company’s growth.
This platform is set to transf... |
| 27.09.2024 | Gladly's $40M Funding: A New Era in Customer Service | In the bustling heart of San Francisco, a revolution is brewing. Gladly, a trailblazer in customer service innovation, has secured $40 million in funding. This investment, led by venture capital firm AVP, is more than just a financial boost... |
| 27.09.2024 | Gladly announced new funding and AI-powered customer service platform | Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing outdated ticket-based systems, enabling re... |
| 26.09.2024 | Gladly Raises $40M in Funding | Gladly, a San Francisco, CA-based company which specializes in customer service innovation, raised $40M in funding.
The round was led by AVP.
The company intends to use the funds to expand operations and its business reach.
Led by CEO Josep... |
| 14.03.2024 | Playvox announces Annual Partner of the Year Awards for WEM Solutions | Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced its annual Partner of the Year Awards. Global and industry-leading brands including Salesforce, ... |
| 01.12.2023 | Top 4 Gladly Alternatives in 2023 | ~50% of organizations have invested in conversational AI capabilities for contact centers, with ~45% planning to adopt such capabilities.1
Adopting advanced contact center software and implementing AI is crucial for organizations to optimiz... |
| 13.07.2023 | Gladly Introduces Its AI and Automation Customer Service Platform, Gladly Sidekick | Gladly By layering Thankful’s AI and automation on top of our people-centered platform, we’re making the customer service ecosystem more personalized for consumers in a more scalable way for brands.
SAN FRANCISCO (PRWEB) July 13, 2023
Today... |
| 09.05.2023 | New Data From Gladly Reveals Top Motivators of the Modern Customer Service Team | We designed this report to amplify the voice of the customer service hero, and by doing so, help brands build customer loyalty through happier, more efficient, and empowered customer service teams.
SAN FRANCISCO (PRWEB) May 09, 2023
Today, ... |
| 18.12.2022 | Gladly Secures $55M in Funding | Gladly, a San Francisco, CA-based provider of a customer service platform, raised $55M in funding.
The round was led by Riverwood Capital, with participation from Greylock, GGV, NEA and Glynn Partners.
The company intends to use the funds t... |
| 14.12.2022 | Gladly Secures $55 Million Funding to Expand Innovation of its Customer Service Platform | Our new partnership with Riverwood Capital will enable us to continue investing in innovation and growth to move customer service beyond cases and tickets to a more personalized experience creating customer loyalty – all leading to an impro... |
| 26.07.2022 | Gladly Report Proves Personalized Customer Service is Vital to Creating Customer Loyalty | "Our annual customer expectation report again shows that a foundation for loyalty is world class and personalized customer service."
SAN FRANCISCO (PRWEB) July 26, 2022
Today, Gladly, the company that makes customer service Radica... |
| 28.07.2021 | Dixa nabs $105M to unify customer service channels | All the sessions from Transform 2021 are available on-demand now. Watch now.
Dixa, a startup developing conversational customer engagement software, today announced that it raised $105 million in a series C funding round led by General Atla... |
| 28.07.2021 | Dixa nabs $105M to unify customer service channels | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Dixa, a startup developing conversational custome... |
| 10.03.2021 | New Data from Gladly Highlights Changing Customer Service Expectations Amid eCommerce Explosion; Nearly a Third of Customers’ Service Needs Still Unmet | SAN FRANCISCO (PRWEB) March 10, 2021
Gladly, the customer service platform that helps brands deliver a more personalized customer experience, released its fifth annual Customer Expectations Report today, revealing what today’s consumer want... |
| 04.02.2021 | The Customer Experience Is The New Flagship Store | When your brand has no “there there” anymore—no Fifth Avenue flagship store, not even a little flag raised at the local strip mall–where is the customer to find their sense of your brand? |
| 26.02.2020 | Paris-based Stonly, interactive customer service platform, raises €3.2 million seed funding to expand to the US | Today Stonly, the modern platform for interactive help content, today announces it has raised a seed investment of €3.2 million led by leading global venture capital firm Accel, plus investments from Eventbrite’s CTO Renaud Visage and Peopl... |
| 06.12.2019 | Enterprise Customer Service Platform Company Kustomer Raises $60 Million In Funding | Kustomer, a SaaS platform company that is reimagining enterprise customer service, announced it raised $60 million in Series E funding
Kustomer — a SaaS platform founded by Brad Birnbaum and Jeremy Suriel that is reimagining enterprise cust... |
| 15.03.2019 | Customer service platform Glia gets $20m funding | Glia, the digital customer engagement platform for financial services, has raised $20 million a Series B funding round led by Insight Venture Partners, and taking the firm’s total capital to $29 million, reports David Penn at Finovate.
Glia... |
| 30.01.2019 | NEA Joins $50M Round for Gladly | SAN FRANCISCO--(BUSINESS WIRE)--Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service. With Gladly, customers such as JetBlue, Godiva, and TUMI are transforming how they engage with t... |
| 29.01.2019 | Gladly Closes $50M Series D Funding Round | Gladly, a San Francisco, CA-based customer service platform, raised $50M in Series D funding.
Backers included Future Fund and Glynn Capital and existing investors Greylock Partners, GGV Capital, and New Enterprise Associates.
The round, wh... |
| 29.01.2019 | Gladly raises $50 million to unify customer service interactions | When your company employs thousands or tens of thousands of employees across numerous divisions, providing consistently great customer service isn’t easy. But it’s far from impossible — particularly if you’re willing to embrace an omnichann... |
| 29.01.2019 | Daily funding roundup - January 29th, 2019 | Cargo Chief raised $2.5M; Fertility Focus raised $2.7M; Carbon Relay raised $6M
Cargo Chief: Cargo Chief arithmetically matches trucking supply and demand with unparalleled integrations. Leveraging award-winning patented technology we help ... |
| 29.01.2019 | Gladly raises $50 million to unify customer service interactions | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
When your company employs thousands or tens of thousands of employees across numerous divisions, providing consistently great customer ... |
| 28.05.2018 | Startup che meritano attenzione, secondo i più importanti fondi di investimento | È stato chiesto ai più importanti fondi di venture capital di tutto il mondo (tra cui Accel, Andreessen Horowitz, Battery Ventures, Bessemer, Greylock Ventures, Kleiner Perkins e Sequoia) di segnalare le startup di cui potremmo sentir parla... |
| 01.08.2017 | Reinventing customer service (podcast) | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Engaging with customers is one of the most diffic... |
| 01.08.2017 | Reinventing customer service (podcast) | Engaging with customers is one of the most difficult challenges for most companies. With the growing number of ways consumers interact with brands — from phone calls, to texting, to social media messaging — it’s becoming increasingly hard f... |
| 21.04.2017 | Term Sheet — Friday, April 21 | TABOO IN THE VALLEY
Plastc, a company that raised millions from crowdfunders with the promise of revolutionizing payments, has shut down.
Paid Content You can't secure what you can't see From ExtraHop
• There is an increasing willingness of... |
| 20.04.2017 | NEA Joins $36M Series C funding for Gladly | San Francisco-based Gladly, which provides customer service-oriented software, announced it has raised $36 million in Series C funding. GGV Capital led the round, which included existing investors Greylock Partners and New Enterprise Associ... |
| 20.04.2017 | Gladly raises $36 million to simplify customer service across calls, social media, and emails | Gladly, which provides software to help businesses deliver better customer service, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to interact with their customers across voice, email, SMS, chat, and social... |
| 20.04.2017 | Gladly raises $36 million to simplify customer service across calls, social media, and emails | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Gladly, which provides software to help businesse... |
| 20.04.2017 | Gladly Closes $36M Series C Financing | Gladly, a San Francisco, CA-based provider of a customer support platform, closed a $36M Series C funding round.
The round was led by GGV Capital, with participation from with existing investors Greylock Partners and New Enterprise Associat... |
| 20.04.2017 | Gladly, incubated at Greylock, nabs $36 million in Series C funding | There’s no shortage of customer service startups trying to meet the changing expectations of consumers, who want to Tweet, phone, text and use Facebook Messenger, among other newer ways to get their points across. In fact, according to the ... |
| 28.12.2016 | The 27 best startups that launched this year | Daniel Schreiber, Lemonade CEO Lemonade
Great businesses can be launched anytime, even when there's a downturn in funding.
While 2016 might have spelled trouble for some well-established startups, it also saw the birth of companies tackling... |
| 24.06.2016 | Customer Service Startup Gladly Raises $27M in Funding | Gladly, a San Francisco, CA-based customer service startup, raised $27m in funding.
Backers included Greylock Partners and New Enterprise Associates.
Led by CEO Joseph Ansanelli (who is also a partner at Greylock), Gladly has emerged from s... |
| 12.09.2012 | Preparing For An IPO, Online Customer Service Platform Zendesk Raises $60M From Redpoint, Goldman Sachs And Others | Online customer service company Zendesk has raised $60 million in new financing led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank, Charles River Ventures, Benchmark Capital and Ma... |
| - | How AI-powered customer service preserves the human touch | Jennifer Baker, senior director of demand generation, Gladly
Artificial intelligence is rapidly transforming customer service. By the end of this year, 80% of customer service and support operations will apply some form of generative AI to ... |
| - | Gladly | “Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.” |
