| Date | Title | Description |
| 08.04.2026 | Business services platform SILA raises $100M from Permira | Real-estate focused business services platform SILA has raised $100 million from global private equity firm Permira.
The investment will support SILA’s expansion across India as it strengthens its technology capabilities, expands adjacent s... |
| 02.04.2026 | CallTower Announces Strategic Investment from Court Square Capital Partners | CallTower, a global leader in cloud-based communications solutions, announces a strategic investment by Court Square Capital Partners (“Court Square”). This investment marks a significant milestone in CallTower’s journey, enabling the compa... |
| 26.02.2026 | AI-powered contextual service now critical in Australia | - |
| 23.02.2026 | Beyond technology: How leadership drives contact centre performance | - |
| 16.01.2026 | Top 10 Salesforce Cloud Implementation Companies in 2026 | Share
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In 2026, the global Customer Relationship Management (CRM) market is expected to hit $135 billion, with cloud-based solutions playing a significant role in this growth. Salesforce, as a dominant player, continu... |
| 08.01.2026 | VOSS adds AI, security & DEM to workplace platform | - |
| 22.12.2025 | Enterprise Connect 2026 Adds AWS, Zoom, RingCentral to Keynotes | Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today announced new additions to its 2026 keynote lineup, featuring senior leaders from Amazon Web Services, Zoom and RingCentral on ... |
| 17.12.2025 | From metrics to meaning: Rethinking KPIs in contact centres | - |
| 16.12.2025 | Odigo acquisition boosts ALE Connect hybrid CCaaS push | - |
| 10.12.2025 | Genesys Expands Global Reach and Compliance to Advance Trusted Agentic AI | a global cloud leader in AI-Powered Experience Orchestration, announced advancements that expand the global scale of the Genesys Cloud™ platform and help accelerate responsible agentic innovation. These capabilities empower organizations to... |
| 09.12.2025 | Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment | , a global cloud leader in AI-Powered Experience Orchestration, announced its recognition as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment (Doc #US53866226, Dec... |
| 17.11.2025 | Coeo Group Selects Bright Pattern’s AI-Powered Platform to Transform Debt Collection Operations Across Europe | a leader in AI-powered omnichannel contact center solutions, announced that coeo Group, Europe’s leading technology-based debt collection company, has selected and successfully deployed Bright Pattern’s platform across its entire contact ce... |
| 07.11.2025 | e-Contact Receives Frost & Sullivan's 2025 Latin American Contact Center Solutions Customer Value Leadership Recognition for Excellence in Innovation and Customer Engagement | e-Contact is honored for delivering cost-effective, AI-driven solutions that empower clients and transform customer engagement across Latin America
SAN ANTONIO, Nov. 7, 2025 /PRNewswire/ -- Frost & Sullivan is pleased to announce that e... |
| 06.11.2025 | Top Predictive Analytics Tools for Enhancing Customer Communication | Predictive analytics tools are revolutionizing customer interactions by enabling businesses to anticipate needs and personalize outreach. In contact centers, sales teams, and service desks, these tools utilize machine learning to predict be... |
| 30.10.2025 | Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers | Key takeaways
Intelligent call routing uses customer relationship management (CRM) context, agent state, and AI-driven intent to connect callers to the best agent, reducing transfers and callbacks.
Measurable wins include higher first-conta... |
| 17.10.2025 | Use of nondisclosure agreements criticized amid data center surge | Please subscribe to IBJ to decode this article.
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| 15.10.2025 | World-Renowned CX Guru Shep Hyken Returns to Kuala Lumpur for the 10th Annual CX Summit 2025 | KUALA LUMPUR, Malaysia, Oct. 15, 2025 /PRNewswire/ -- The 10th Annual CX Summit Kuala Lumpur, organised by CX Malaysia and supported by Contact Centre Association of Malaysia (CCAM), will once again welcome Shep Hyken, global customer exper... |
| 15.10.2025 | Genesys Announces the Renewal of the Partnership with Scuderia Ferrari HP and the Beginning of a New Technical Collaboration | - |
| 13.10.2025 | Salesforce adds voice calling to Agentforce AI customer service software | Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls.
The Agentforce product, which also includes text chat, now has more than 12,000 implementations, Sa... |
| 25.09.2025 | The Ultimate Guide to Agentic Commerce | Ecommerce is entering a new phase where the buyer is no longer always human. Instead, AI agents are beginning to research products, compare suppliers, and even complete purchases on behalf of customers. This shift — often called agentic com... |
| 18.09.2025 | Kasisto Appoints Rob Kassel as Executive Vice President, Global Customer Experience | Kasisto
Kasisto has appointed Dr. Rob Kassel as Executive Vice President, Global Customer Experience to strengthen its mission of delivering trusted Agentic AI solutions for the banking industry. Kassel, an MIT-trained Ph.D. with senior lea... |
| 16.09.2025 | Genesys offers connected CX workflows for agentic orchestration | Genesys offers connected CX workflows for agentic orchestration
Genesys, a global cloud leader in AI-Powered Experience Orchestration, is releasing new Genesys Cloud innovations designed to bridge the divide between the front and back offic... |
| 10.09.2025 | PSAG Technologies Appoints Anil Hingorani as General Manager - Business Operations, Dubai | DUBAI, UAE, Sept. 10, 2025 /PRNewswire/ -- PSAG Technologies, a global professional services, consulting, and technology solutions provider, announced the appointment of Mr. Anil Hingorani as General Manager – Business Operations for its Mi... |
| 10.09.2025 | Genesys Honors Global Innovators in Customer Experience at Xperience 2025 | Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators Innovation Awards. These awards honor companies that showcase the impact of expe... |
| 09.09.2025 | Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide Customer Experience Orchestration | - |
| 05.09.2025 | IntelePeer, Waterfield Tech Launch Agentic AI for Contact Centers | IntelePeer, a leading provider of end‑to‑end conversational AI solutions, today announced a strategic partnership with Waterfield Tech, a global customer‑experience engineering firm. By integrating IntelePeer’s agentic AI platform into Wate... |
| 26.08.2025 | Eccentex Corporation to Sponsor Genesys Xperience 2025 | Eccentex to Sponsor Genesys Xperience 2025
Eccentex Corporation announced its participation as a Gold sponsor at Xperience 2025 hosted by Genesys®
We’re proud to introduce our Agentic AI workflow product that enables organizations to work s... |
| 14.08.2025 | Teneo.ai Reveal How Financial Services Leaders Are Achieving 60% Call Containment with Voice-First Agentic AI | Teneo.ai Reveal How Financial Services Leaders Are Achieving 60% Call Containment with Voice-First Agentic AI
Thu, Aug 14, 2025 12:00 CET Report this content
Exclusive On Demand Webinar Showcases Revolutionary Integration That Reduces Costs... |
| 14.08.2025 | Trump-fueled crypto frenzy sparks rush to Wall Street IPOs | After years of sitting on the sidelines, U.S. crypto companies are lining up to go public, buoyed by friendly policies under President Donald Trump's second administration that have pushed the value of global cryptocurrencies to a record $4... |
| 14.08.2025 | Teneo.ai Achieves UK Cyber Essentials Certification, Boosting Global Trust and Public Sector Readiness | Teneo.ai Achieves UK Cyber Essentials Certification, Boosting Global Trust and Public Sector Readiness
Thu, Aug 14, 2025 12:42 CET Report this content
Teneo.ai today announced it has achieved Cyber Essentials certification, the UK Governmen... |
| 13.08.2025 | DMG Consulting to Deliver Exclusive Webinar on CAI Implementation Best Practices | DMG Consulting to Deliver Exclusive Webinar on CAI Implementation Best Practices
Wed, Aug 13, 2025 09:00 CET Report this content
Industry Leaders Share Field-Tested Strategies for Successful Conversational AI Deployments That Maximize Value... |
| 08.08.2025 | Medtronic and Teneo.ai to Showcase Groundbreaking Compliance-First Approach to AI in Healthcare During Exclusive Webinar | Medtronic and Teneo.ai to Showcase Groundbreaking Compliance-First Approach to AI in Healthcare During Exclusive Webinar
Fri, Aug 08, 2025 16:16 CET Report this content
Global Medical Device Leader Partners with Voice-First Agentic AI Platf... |
| 07.08.2025 | Teneo.ai Launches Contact Center ROI Calculator to Help Enterprises Quantify AI Transformation Benefits | Teneo.ai Launches Contact Center ROI Calculator to Help Enterprises Quantify AI Transformation Benefits
Thu, Aug 07, 2025 12:09 CET Report this content
New Interactive Tool Enables C-Level Executives to Calculate Precise Savings from Voice-... |
| 06.08.2025 | Genesys: $1.5 Billion Investment Raised From Salesforce And ServiceNow | Genesys, a global leader in AI-powered experience orchestration, announced today that it has secured a $1.5 billion investment from Salesforce and ServiceNow. Each company will contribute an equal amount, reinforcing their strategic partner... |
| 06.08.2025 | TENEO AI: Invitation to presentation of Q2 report 2025 | TENEO AI: Invitation to presentation of Q2 report 2025
Wed, Aug 06, 2025 12:58 CET Report this content
Teneo.ai (SSME:TENEO), the enterprise AI product provider for contact centers, will release the interim report for the second quarter of ... |
| 04.08.2025 | AI Investment Surge: Salesforce, ServiceNow Boost Genesys with $1.5 Billion | Salesforce and ServiceNow poured $1.5 billion into Genesys. This pivotal investment targets a global leader in AI-powered customer experience orchestration. The deal deepens strategic alliances. It sharpens the intense competition in enterp... |
| 04.08.2025 | Salesforce и ServiceNow инвестируют $1,5 млрд в производителя ПО Genesys | Genesys Cloud Services Inc. — американский разработчик программного обеспечения с применением искусственного интеллекта для контакт-центров. Общая сумма инвестиций в компанию составит $1,5 млрд, как подтвердили представители компаний, подтв... |
| 01.08.2025 | Genesys Announces $1.5 Bn Investment by Salesforce and ServiceNow | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount.
This milestone reinforc... |
| 30.07.2025 | Fable Security: $31 Million Raised For Human Risk Management Platform | Fable Security, a human risk management platform, launched with $31 million in funding from Greylock Partners and Redpoint Ventures. It protects enterprises across industries by deploying targeted, risk-based interventions in real time, dir... |
| 28.07.2025 | Fable Security Raises $31M in Funding | Fable Security, a San Francisco, CA-based modern human risk management platform, raised $31m in funding.
Backers included Greylock Partners and Redpoint Ventures.
The company intends to use the funds to expand operations and its development... |
| 18.07.2025 | Tactful AI Founders Reacquire Company as it Enters New Growth Phase | Share this:
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| 16.07.2025 | Teneo.ai Achieves Top Scores for Customer Satisfaction Across Vendor Categories in DMG Consulting's 2025 Conversational AI Solutions Report | Teneo.ai Achieves Top Scores for Customer Satisfaction Across Vendor Categories in DMG Consulting's 2025 Conversational AI Solutions Report
Wed, Jul 16, 2025 14:00 CET Report this content
Voice-First Agentic AI Platform Earns Perfect Scores... |
| 27.06.2025 | Genesys unveils AI Studio to power safe, scalable virtual agents | - |
| 26.06.2025 | Genesys announced Genesys Cloud™ AI Studio | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ AI Studio – the foundation organizations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centra... |
| 25.06.2025 | Teneo.ai Launches First Voice AI Accelerator for Genesys Cloud Platform | Teneo.ai Launches First Voice AI Accelerator for Genesys Cloud Platform
Wed, Jun 25, 2025 15:49 CET Report this content
Purpose-built voice-first agentic AI solution delivers proven enterprise results with $32 million in monthly customer sa... |
| 25.06.2025 | Bulletin from the Annual General Meeting in Teneo AI AB | Bulletin from the Annual General Meeting in Teneo AI AB
Wed, Jun 25, 2025 11:43 CET Report this content
Teneo AI AB ("Teneo.ai" or the "Company") has today, on 25 June 2025, held its annual general meeting whereby the sh... |
| 17.06.2025 | Zoom unveils Virtual Agent 2.0 | Zoom Communications, Inc. introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now powered by agentic AI, Zoom Virtual Agent delivers smarter, autonomous self-service experiences across chat and... |
| 11.06.2025 | AI Experience Tools Drive Q1 Growth for Genesys Cloud FY2026 | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the Genesys Cloud™ platform reached nearly $2.1B annual recurring revenue (ARR)i during the first quarter of the company’s fiscal year 2026 (Feb. 1– April 30,... |
| 10.06.2025 | The Future of Customer Experience: A New Era of Integration and Intelligence | In the bustling world of business, customer experience (CX) is the golden key. Companies are realizing that to thrive, they must not only attract customers but also keep them engaged and satisfied. Recent research from Information Services ... |
| 09.06.2025 | Software Suites, AI Reshaping Customer Experience, ISG Says | The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, according to new research from global AI-cente... |
| 09.06.2025 | Stotles Raises £9.6M in Series A Funding | Stotles, a London, UK-based provider of a platform helping private sector suppliers grow their revenue in the public sector, raised £9.6M in Series A funding.
The round was led by Headline and Acton, with participation from Form Ventures an... |
| 02.06.2025 | Teneo AI AB’s Annual Report for 2024 has been made public | Teneo AI AB’s Annual Report for 2024 has been made public
Mon, Jun 02, 2025 11:02 CET Report this content
The annual report is available in English on Teneo.ai’s Investors website.
To read the full report, please visit https://www.teneo.ai/... |
| 29.05.2025 | Track tenders, win bids – British startup Stotles just raised €11.5 million to do exactly that | London-based Stotles, a platform helping private sector suppliers grow their revenue in the public sector, has raised a €11.5 million Series A funding round to expand into the US market and further develop its platform.
The round was led by... |
| 29.05.2025 | TBC Bank Uzbekistan Deploys Genesys Engage for Customer Experience Infrastructure | Tashkent, Uzbekistan – TBC Bank Uzbekistan (TBC UZ), the country’s largest digital bank, announces that it has integrated Genesys, a global leader in customer experience, into its customer care operations, as the digital banking powerhouse ... |
| 27.05.2025 | ASC Earns Frost & Sullivan's 2025 Global Competitive Strategy Leadership Award for Revolutionizing Enterprise Compliance with Cutting-Edge, Omnichannel Recording and AI-Powered Analytics | ASC's groundbreaking Recording Insights solution bridges the compliance gap across communication channels, offering deep business insights and seamless integration for regulated industries.
SAN ANTONIO, Texas, May 27, 2025 /PRNewswire/ -- F... |
| 27.05.2025 | CallTower Wins 2025 “We Love Tech” for Microsoft Teams GCC High Excellence | CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, is proud to announce it has been named a winner of the 2025 We Love Tech Awards, recognized in the category of SaaS/UCaaS/XaaS for... |
| 19.05.2025 | The Cloud Revolution: How Genesys and Google Are Shaping the Future of Customer Experience | In the fast-paced world of technology, change is the only constant. Two giants, Genesys and Google, are at the forefront of this transformation, each carving out a niche in the cloud landscape. Their recent moves signal a shift in how busin... |
| 19.05.2025 | Genesys Strengthens Asia Pacific Leadership Team | Mao Gen Foo, DongWook Kim, and Maya Rashed take on key sales and marketing roles to accelerate AI-Powered Experience Orchestration adoption and deepen customer impact across the region
SINGAPORE, May 19, 2025 /PRNewswire/ -- Genesys®, a glo... |
| 15.05.2025 | South Africa: U.S. Anti-Terrorism Cases Against MTN Group Put Multinationals in Peril | In April 2025, legal scholars raised concerns about the ongoing Iran-related terrorism cases against the MTN Group in the US court system. Professor Jeffrey Breinholt of George Washington University even went so far as to express his belief... |
| 06.05.2025 | QUARTERLY REPORT: JANUARY TO MARCH 2025 | QUARTERLY REPORT: JANUARY TO MARCH 2025
Tue, May 06, 2025 07:30 CET Report this content
More Than Doubled Pipeline since Q4 2024 Report JANUARY TO MARCH 2025 SaaS API Call revenues amounted to 14.6 (5.1) MSEK, +185% SaaS API Call volumes am... |
| 05.05.2025 | Teneo.ai Achieves SOC 2 Type II Attestation, Reinforcing Enterprise-Grade Security for its Agentic AI Platform | Teneo.ai Achieves SOC 2 Type II Attestation, Reinforcing Enterprise-Grade Security for its Agentic AI Platform
Mon, May 05, 2025 14:00 CET Report this content
Teneo.ai, a leader in enterprise Agentic AI solutions, today announced the succes... |
| 02.05.2025 | Invoca PreSense: A Game Changer for Customer Experience on Genesys AppFoundry | In the bustling world of customer service, every interaction counts. Invoca, a leader in revenue execution platforms, has launched its PreSense solution on the Genesys AppFoundry. This move is like adding a turbocharger to a race car. It pr... |
| 01.05.2025 | Invoca PreSense is available now on Genesys AppFoundry to boost customer and employee experiences | Invoca PreSense is available now on Genesys AppFoundry to boost customer and employee experiences
Invoca, a leader in revenue execution platforms, announced its PreSense solution is now available on the Genesys AppFoundry, a marketplace of ... |
| 30.04.2025 | Invoca PreSense Now Available on Genesys AppFoundry | Invoca, the leader in revenue execution platforms, announced its PreSense solution is now available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer a... |
| 18.04.2025 | The AI Revolution in Customer Experience: Genesys Leads the Charge | In the fast-paced world of customer service, the landscape is shifting. Companies are no longer just answering calls; they are orchestrating experiences. At the forefront of this transformation is Genesys, a titan in the realm of cloud cont... |
| 17.04.2025 | Neuron7 Appoints Genesys CSO Larry Shurtz to Board of Directors | Former Confluent and Salesforce Executive Joins Experienced Business Leaders Validating Company’s AI-Driven Approach to Service Resolution
Neuron7.ai, the leader in AI for service resolution intelligence, today announced the appointment of ... |
| 15.04.2025 | Genesys Ranked Leader in Cloud Contact Center Report by Top Analyst Firm | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced it was recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 2025. The Genesys Cloud™ platform received the highest... |
| 09.04.2025 | Minds Digital atinge breakeven e investe em IA para conter fraudes com deepfakes | A Minds Digital, especializada em identificação por voz, alcançou o ponto de equilíbrio financeiro após oito anos de operação. Em 2024, a empresa registrou avanço de 60% em receita, impulsionado pela entrada de novos clientes e expansão da ... |
| 07.04.2025 | NovelVox Partners with Creatio to Empower Agents with Connected Workspace | The new partnership aims to streamline contact center operations with embedded telephony integration within Creatio, enabling automated workflows and a unified view of relevant customer data.
ROSWELL, Ga., April 7, 2025 /PRNewswire-PRWeb/ -... |
| 27.03.2025 | The Digital Lending Revolution: Tonik and Robinsons Appliances Join Forces | In the bustling landscape of the Philippines, a financial revolution is brewing. Tonik, the country's first digital-only neobank, is shaking up the traditional banking scene. With its recent partnership with Robinsons Appliances, Tonik is m... |
| 27.03.2025 | Navigating the Future of Customer Engagement with AI Innovations | In the fast-paced world of customer engagement, the landscape is shifting. Companies are no longer just responding to inquiries; they are anticipating needs. At the forefront of this transformation is Genesys, a leader in AI-Powered Experie... |
| 26.03.2025 | Genesys Expands the Customer Engagement Continuum with Social Listening | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with them in new ways. By adding broad pub... |
| 25.03.2025 | Tonik partners with Robinsons Appliances for Accessible Financing | MANILA, Philippines, March 25, 2025 /PRNewswire/ -- The Philippines' credit-led digital bank Tonik has partnered with Robinsons Appliances, one of the country's top three market leaders in consumer durables retail, to expand its Shop Instal... |
| 21.03.2025 | The Future of Customer Experience: AI's Transformative Role in Business | In the bustling world of business, customer experience (CX) is the golden key. It unlocks loyalty, drives sales, and shapes reputations. Today, the landscape of CX is undergoing a seismic shift, fueled by artificial intelligence (AI). Compa... |
| 21.03.2025 | Crescendo's Leap into the Future of Customer Experience with Agentic AI | In the bustling world of customer service, Crescendo is making waves. The company has unveiled a powerful expansion of its augmented AI platform, introducing agentic AI capabilities. This leap is not just a step; it’s a giant leap for custo... |
| 21.03.2025 | Crescendo Expands its Platform for CX with Agentic AI | Crescendo, pioneers of Augmented AI, today announced that it has expanded its fully managed augmented AI platform with new agentic AI capabilities to automate more tasks and a new conversational CX Data Assistant that provides strategic ins... |
| 21.03.2025 | Genesys Launches AI for Supervisors | Today at Enterprise Connect 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite of Genesys Cloud™ AI capabilities designed to empower supervisors. These innovations help organizations navigate the... |
| 20.03.2025 | Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale | New go-to-market relationship to help organizations realize enhanced business value through advanced AI capabilities, seamless adoption and continuous optimization
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and ... |
| 20.03.2025 | Crescendo Expands its Platform for CX with Agentic AI | Crescendo, pioneers of Augmented AI, announced that it has expanded its fully managed augmented AI platform with new agentic AI capabilities to automate more tasks and a new conversational CX Data Assistant that provides strategic insights ... |
| 18.03.2025 | AI Knowledge for Customer Service Success | AI Knowledge for Customer Service Success
He acknowledged that doing KM right takes a lot of effort. Although most businesses understand the ROI of KM, they prefer to do the things that are easy. Business operation consists of happy paths (... |
| 12.03.2025 | AudioCodes Expands Live Offering with AI-Powered Value-Added Services | Highlights
AudioCodes Live services now include AI-powered applications designed to modernize customer experience (CX) and employee experience (EX) for enterprises
Live AI-powered value-added services (VAS) include:
Voca CIC – AI-first, omn... |
| 06.03.2025 | Tonik Surpasses 1 million Loans, Redefining Consumer Lending in the Philippines | MANILA, Philippines, March 6, 2025 /PRNewswire/ -- Tonik has crossed 1 million cumulative loans disbursed since inception, cementing its status as the Philippines' leading credit-led digital bank and propelling a new era of credit inclusion... |
| 01.03.2025 | The Green Paradox: Mining's Role in the Renewable Revolution | The world is on a quest for sustainability. As we chase renewable energy and electric vehicles, a hidden truth emerges: mining is at the heart of this transformation. The demand for critical materials is skyrocketing. By 2030, it’s expected... |
| 28.02.2025 | Deloitte Digital partners with Genesys to help organizations elevate customer experience | Deloitte Digital partners with Genesys to help organizations elevate customer experience
Deloitte Digital and Genesys, a global cloud leader in AI-powered experience orchestration, are partnering to enhance clients’ ability to scale loyalty... |
| 26.02.2025 | ServiceNow Expands AI-powered Manufacturing Solutions With the Acquisition of Quality 360 | Acquisition strengthens Manufacturing Commercial Operations, accelerating AI-driven quality management and empowering manufacturers with proactive, data-driven insights on the ServiceNow platform
ServiceNow, the AI platform for business tra... |
| 24.02.2025 | Genesys and Mitel collaborate to transform the customer experience | Genesys and Mitel collaborate to transform the customer experience
Genesys, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are partnering to simplify customer experience ... |
| 20.02.2025 | Genesys and Mitel Join Forces to Transform Customer Experience | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. The companies are... |
| 06.02.2025 | Teneo.ai's Strategic Leap: A Bold Move in the Financial Landscape | In the fast-paced world of technology, Teneo.ai has made headlines with its recent financial maneuvers. The company, a leader in AI-driven customer service solutions, has successfully completed a directed share issue, raising SEK 60 million... |
| 05.02.2025 | Teneo.ai explores the conditions for carrying out a directed share issue of approximately SEK 50 million | Teneo.ai explores the conditions for carrying out a directed share issue of approximately SEK 50 million
Wed, Feb 05, 2025 18:00 CET Report this content
NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION IN WHOLE OR IN PART, DIRECTLY OR INDIRECTL... |
| 23.01.2025 | The Battle of Transparency: How Corporate Fees Keep Consumers in the Dark | In the world of consumer services, transparency is a rare gem. Companies often hide behind a veil of fine print and misleading fees. The recent class action lawsuit against Verizon highlights this ongoing struggle. It’s a tale of corporate ... |
| 21.01.2025 | Teneo.ai Appoints Lee A. Kayne as Director of Partnerships and Strategic Accounts for North America | Teneo.ai Appoints Lee A. Kayne as Director of Partnerships and Strategic Accounts for North America
Tue, Jan 21, 2025 14:00 CET Report this content
Experienced Industry Leader Brings a Wealth of AI, CX, Cloud, Go-to-Market, Sales & Part... |
| 15.01.2025 | boost.ai's enterprise GenAI solution is now available on Genesys AppFoundry to supercharge customer and employee experiences | boost.ai's enterprise GenAI solution is now available on Genesys AppFoundry to supercharge customer and employee experiences
boost.ai, a leading provider of conversational AI (CAI) solutions announced its Enterprise AI solution is now avail... |
| 09.01.2025 | Leading Australian and New Zealand Retailer Freedom Furniture Chooses Coveo After Competitive RFP to Transform Product Discovery and Enhance Customer Buying Experience with AI | Coveo poised to continue expansion into Australia and the broader APAC region where demand for AI products is robust
Early results from Freedom are promising, with a 15% uplift in customer sessions using Coveo's AI-powered search function a... |
| 20.12.2024 | Teneo.ai: Pioneering the Future of Customer Service with AI Innovation | In the bustling world of customer service, Teneo.ai is a lighthouse guiding businesses through the fog of inefficiency. With a staggering deployment of over 17,000 AI agents, Teneo.ai is not just a player; it’s a game changer. This monument... |
| 16.12.2024 | Teneo.ai Partners with AppDirect to Revolutionize Voice AI Solutions in the U.S., Delivering Up to 50% Cost Savings in AI-Driven Phone Support | Teneo.ai Partners with AppDirect to Revolutionize Voice AI Solutions in the U.S., Delivering Up to 50% Cost Savings in AI-Driven Phone Support
Mon, Dec 16, 2024 09:30 CET Report this content
Teneo.ai, a leader in Voice AI technology, is ple... |
| 13.12.2024 | Разработчик ПО ServiceTitan оценен почти в $9 млрд после взлета акций во время IPO | «Два фактора, которые имеют наибольшее значение (для нашего IPO), — это прочность и устойчивость бизнеса, а также благоприятные рыночные условия», — сказал генеральный директор и соучредитель ServiceTitan Ара Махдесян. «Поэтому мы рады, что... |
| 09.12.2024 | AWS enhances Amazon Q Developer with AI-driven features | Amazon Web Services (AWS) has unveiled enhancements to its Amazon Q Developer, featuring capabilities designed to streamline various stages of software development through the use of generative artificial intelligence.
The newly announced f... |
| 09.12.2024 | AWS enhances S3 with Apache Iceberg & metadata support | Amazon Web Services (AWS) has announced enhancements to its Amazon Simple Storage Service (Amazon S3), which now supports managed Apache Iceberg tables and automatic metadata generation.
Amazon S3 Tables are the first cloud object store wit... |
| 05.12.2024 | Aragon Research Releases the 2025 Globe™ Report on AI Agent Platforms in the Intelligent Contact Center | Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center (ICC), 2025
The rise of AI Agent Platforms marks a significant shift in the contact center landscape.
PALO ALTO, Calif., Dec. 5, 2024 /PRNewswire-PRWeb/ -- Arag... |
| 18.11.2024 | Customer Science launches AI Accelerator for call centres | Customer Science Group has introduced a new AI Accelerator Program designed to assist contact centres in integrating artificial intelligence effectively into their operations.
The Sydney-based company, specialising in customer experience an... |
