| Date | Title | Description |
| 02.04.2026 | CallTower Announces Strategic Investment from Court Square Capital Partners | CallTower, a global leader in cloud-based communications solutions, announces a strategic investment by Court Square Capital Partners (“Court Square”). This investment marks a significant milestone in CallTower’s journey, enabling the compa... |
| 11.03.2026 | Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce | For decades, the contact center has been the “Frankenstein” of the enterprise tech stack. You have a CRM from one vendor, a telephony system from another, a separate AI bot platform, add-on workforce management, and perhaps a third-party an... |
| 26.02.2026 | AI-powered contextual service now critical in Australia | - |
| 23.02.2026 | Beyond technology: How leadership drives contact centre performance | - |
| 20.02.2026 | Beaten-down software stocks RingCentral and Five9 rally as earnings quell some AI concerns | RingCentral and Five9 rallied on the back of strong fourth-quarter results, bucking the recent downtrend in software stocks.
Both customer service software firms said AI has helped their businesses and boosted bookings and revenues.
Fears t... |
| 08.01.2026 | VOSS adds AI, security & DEM to workplace platform | - |
| 23.12.2025 | Minuscule Technologies Launches Next-Gen AI Voice Support, Transforming Contact Centers via Service Cloud | a premier Salesforce Engineering Partner, has announced its specialized capability for implementing Agentforce Voice, revolutionizing how organizations deliver phone support. By leveraging deep expertise in Salesforce Service Cloud architec... |
| 22.12.2025 | Enterprise Connect 2026 Adds AWS, Zoom, RingCentral to Keynotes | Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today announced new additions to its 2026 keynote lineup, featuring senior leaders from Amazon Web Services, Zoom and RingCentral on ... |
| 17.12.2025 | From metrics to meaning: Rethinking KPIs in contact centres | - |
| 16.12.2025 | Odigo acquisition boosts ALE Connect hybrid CCaaS push | - |
| 10.12.2025 | Erik Nierenberg Joins Invictus Growth Partners as a Partner | Erik Nierenber
Invictus Growth Partners, a San Mateo, CA-based middle-market growth equity firm, announced that Erik Nierenberg has joined the firm as a Partner.
Nierenberg will partner with current and future portfolio companies to acceler... |
| 02.12.2025 | Five9 Announced Winners of 2025 New Era of CX Awards at CX Summit Nashville | Five9 CX Summit – Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the 2025 New Era of CX Awards during Five9 CX Summit 2025. The awards recognize organizations and partners who are redefining wh... |
| 20.11.2025 | Five9 Unveils New Genius AI to Accelerate Agentic CX at 2025 Summit | Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today introduced a powerful suite of AI-powered innovations at Five9 CX Summit 2025, extending the next evolution of its Five9 Genius AI suite. The updates introduce AI across r... |
| 17.11.2025 | Parloa Hires Latane Conant to Accelerate U.S. Expansion and Marketing | Parloa, the premier provider of agentic AI solutions elevating enterprise customer experience, today announced a massive power-up to its executive team with the appointment of Latané Conant as its first Chief Marketing Officer. This isn’t j... |
| 06.11.2025 | Top Predictive Analytics Tools for Enhancing Customer Communication | Predictive analytics tools are revolutionizing customer interactions by enabling businesses to anticipate needs and personalize outreach. In contact centers, sales teams, and service desks, these tools utilize machine learning to predict be... |
| 30.10.2025 | Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers | Key takeaways
Intelligent call routing uses customer relationship management (CRM) context, agent state, and AI-driven intent to connect callers to the best agent, reducing transfers and callbacks.
Measurable wins include higher first-conta... |
| 14.10.2025 | Five9 Named a Leader in Inaugural IDC MarketScape for European Contact Center as a Service | , provider of the Intelligent CX Platform, announced that it has been named a Leader in the inaugural IDC MarketScape: European Contact Center as a Service 2025 Vendor Assessment (Doc # EUR153005525, October 2025). We believe this recogniti... |
| 14.10.2025 | Five9 Leads Inaugural IDC MarketScape for European CCaaS | Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named a Leader in the inaugural IDC MarketScape: European Contact Center as a Service 2025 Vendor Assessment (Doc # EUR153005525, October 2025).... |
| 13.10.2025 | Salesforce adds voice calling to Agentforce AI customer service software | Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls.
The Agentforce product, which also includes text chat, now has more than 12,000 implementations, Sa... |
| 03.10.2025 | PanTerra and Five9 Announce Webinar on Transforming Healthcare Communications with AI | PanTerra and Five9 Healthcare webinar
PanTerra and Five9 Healthcare webinar hosts
Healthcare runs on trust and timely communication. PanTerra, together with Five9, is bringing it all together to show how AI can eliminate inefficiencies and ... |
| 11.09.2025 | Five9 Leads 2025 Gartner® Magic Quadrant™ for CCaaS for the Eighth Time | Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has once again been positioned by Gartner as a Leader in the Magic Quadrant for Contact Center as a Service (CCaaS) for its Completeness of Vision and Ab... |
| 01.09.2025 | Five9 Honored by Opus Research for AI Innovation and Scalable CX | Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced that it has been recognized by Opus Research in its latest Intelliview Report for its enterprise-focused approach to conversational AI and CX delivery.
Independe... |
| 22.08.2025 | Five9 Earns Multiple Metrigy Honors for Business Success and CX Innovation | Five9 (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform, today announced a triple recognition from Metrigy in 2025: MetriStar Top Provider for Contact Center-as-a-Service (CCaaS), MetriStar Top Provider for Workforce Engagem... |
| 18.08.2025 | Epic Toolbox Additions: Ambience Healthcare, Caregility, Five9, Imprivata, NESA Launch New Integrations | What You Should Know:
– Ambience Healthcare, Caregility, Five9, Imprivata and NESA announced they have recently been added to or are in the process of being integrated into Epic’s Toolbox, signaling a new wave of digital health enhancements... |
| 15.08.2025 | Top 5 Google Voice Alternatives (2025) | Interested in an affordable alternative to Google Voice? Check out the list below to learn more about which VoIP providers took the top spot. Best overall Google Voice alternative: DialpadBest for apps and automation: OpenPhoneBest for agen... |
| 15.08.2025 | Epic Toolbox Additions: NESA, Imprivata, Five9, Ambience Healthcare Launch New Integrations | What You Should Know:
– Ahead of the upcoming Epic Annual Users Group Meeting (UGM), NESA, Imprivata, Five9 and Ambience Healthcare have recently been added to or are in the process of being integrated into Epic’s Toolbox, signaling a new w... |
| 14.08.2025 | Teneo.ai Reveal How Financial Services Leaders Are Achieving 60% Call Containment with Voice-First Agentic AI | Teneo.ai Reveal How Financial Services Leaders Are Achieving 60% Call Containment with Voice-First Agentic AI
Thu, Aug 14, 2025 12:00 CET Report this content
Exclusive On Demand Webinar Showcases Revolutionary Integration That Reduces Costs... |
| 14.08.2025 | Teneo.ai Achieves UK Cyber Essentials Certification, Boosting Global Trust and Public Sector Readiness | Teneo.ai Achieves UK Cyber Essentials Certification, Boosting Global Trust and Public Sector Readiness
Thu, Aug 14, 2025 12:42 CET Report this content
Teneo.ai today announced it has achieved Cyber Essentials certification, the UK Governmen... |
| 13.08.2025 | DMG Consulting to Deliver Exclusive Webinar on CAI Implementation Best Practices | DMG Consulting to Deliver Exclusive Webinar on CAI Implementation Best Practices
Wed, Aug 13, 2025 09:00 CET Report this content
Industry Leaders Share Field-Tested Strategies for Successful Conversational AI Deployments That Maximize Value... |
| 08.08.2025 | Medtronic and Teneo.ai to Showcase Groundbreaking Compliance-First Approach to AI in Healthcare During Exclusive Webinar | Medtronic and Teneo.ai to Showcase Groundbreaking Compliance-First Approach to AI in Healthcare During Exclusive Webinar
Fri, Aug 08, 2025 16:16 CET Report this content
Global Medical Device Leader Partners with Voice-First Agentic AI Platf... |
| 07.08.2025 | Teneo.ai Launches Contact Center ROI Calculator to Help Enterprises Quantify AI Transformation Benefits | Teneo.ai Launches Contact Center ROI Calculator to Help Enterprises Quantify AI Transformation Benefits
Thu, Aug 07, 2025 12:09 CET Report this content
New Interactive Tool Enables C-Level Executives to Calculate Precise Savings from Voice-... |
| 06.08.2025 | TENEO AI: Invitation to presentation of Q2 report 2025 | TENEO AI: Invitation to presentation of Q2 report 2025
Wed, Aug 06, 2025 12:58 CET Report this content
Teneo.ai (SSME:TENEO), the enterprise AI product provider for contact centers, will release the interim report for the second quarter of ... |
| 04.08.2025 | Five9 Reports Record Revenue of $283 Million for the Second Quarter | Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the second quarter ended June 30, 2025.
Second Quarter 2025 Financial Results
Revenue for the second quarter of 2025 increased 12% to a record $283.... |
| 30.07.2025 | Parloa Names Chris Silver as CRO Following $1Bn Valuation | Parloa, a global leader in agentic AI for customer experience, today announced the appointment of Chris Silver as Chief Revenue Officer (CRO). Chris joins Parloa’s C-suite weeks after the company closed a $120m Series C raise, bringing deep... |
| 25.07.2025 | Five9 AI‑Elevated CX Delivered $14.5M Value & 212% ROI via Automation | Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced results of a commissioned Forrester Consulting Total Economic Impact™ (TEI) the measurable value Five9 delivered to businesses through hyper-personalized and sea... |
| 16.07.2025 | Teneo.ai Achieves Top Scores for Customer Satisfaction Across Vendor Categories in DMG Consulting's 2025 Conversational AI Solutions Report | Teneo.ai Achieves Top Scores for Customer Satisfaction Across Vendor Categories in DMG Consulting's 2025 Conversational AI Solutions Report
Wed, Jul 16, 2025 14:00 CET Report this content
Voice-First Agentic AI Platform Earns Perfect Scores... |
| 25.06.2025 | Bulletin from the Annual General Meeting in Teneo AI AB | Bulletin from the Annual General Meeting in Teneo AI AB
Wed, Jun 25, 2025 11:43 CET Report this content
Teneo AI AB ("Teneo.ai" or the "Company") has today, on 25 June 2025, held its annual general meeting whereby the sh... |
| 25.06.2025 | Teneo.ai Launches First Voice AI Accelerator for Genesys Cloud Platform | Teneo.ai Launches First Voice AI Accelerator for Genesys Cloud Platform
Wed, Jun 25, 2025 15:49 CET Report this content
Purpose-built voice-first agentic AI solution delivers proven enterprise results with $32 million in monthly customer sa... |
| 13.06.2025 | Atento appoints Armando Trivellato as new Tech Sales Director | Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business transformation process outsourcing (CRM/BTO) services and an industry leader, today announced the appointment ... |
| 12.06.2025 | The Future of Customer Experience: AI Agents and Trust in Communication | In the bustling world of customer experience (CX), change is the only constant. Companies are racing to harness the power of artificial intelligence (AI) to redefine how they interact with customers. The latest developments from Five9 and L... |
| 11.06.2025 | Five9 Unveils Agentic CX with AI That Can Think and Act | CUSTOMER CONTACT WEEK — Five9, provider of the Intelligent CX Platform, announced the availability of AI Agents and AI Trust & Governance to usher in a new era of Agentic CX. Empowered by the Five9 Agentic Experience Engine, at the core... |
| 11.06.2025 | Freshworks Enhances its Agentic AI Platform | Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: FRSH) unveiled the next generation of its Freddy Agentic AI Platform, a connected, i... |
| 09.06.2025 | LinkLive Grows Sales Leadership, Boosts AI with CONNECT WITH TRUST® | LinkLive, a leading AI-enabled contact center platform trusted by more than 1,000 organizations across regulated industries, announced the appointment of Julie Dang as Chief Revenue Officer (CRO), further accelerating the company’s go-to-ma... |
| 02.06.2025 | Teneo AI AB’s Annual Report for 2024 has been made public | Teneo AI AB’s Annual Report for 2024 has been made public
Mon, Jun 02, 2025 11:02 CET Report this content
The annual report is available in English on Teneo.ai’s Investors website.
To read the full report, please visit https://www.teneo.ai/... |
| 05.05.2025 | Teneo.ai Achieves SOC 2 Type II Attestation, Reinforcing Enterprise-Grade Security for its Agentic AI Platform | Teneo.ai Achieves SOC 2 Type II Attestation, Reinforcing Enterprise-Grade Security for its Agentic AI Platform
Mon, May 05, 2025 14:00 CET Report this content
Teneo.ai, a leader in enterprise Agentic AI solutions, today announced the succes... |
| 02.05.2025 | The Future of Customer Experience: Navigating the AI Landscape | In the fast-paced world of customer service, the landscape is shifting. The rise of artificial intelligence (AI) is reshaping how businesses interact with their customers. As companies strive to meet the evolving expectations of consumers, ... |
| 29.04.2025 | MarTech Interview with Niki Hall, Chief Marketing Officer at Five9 | Niki, you have had an impressive career with over 20 years of experience across various marketing disciplines. Could you share a bit about your journey of becoming CMO at Five9?
Thank you! My journey has been shaped by a deep passion for he... |
| 07.04.2025 | NovelVox Partners with Creatio to Empower Agents with Connected Workspace | The new partnership aims to streamline contact center operations with embedded telephony integration within Creatio, enabling automated workflows and a unified view of relevant customer data.
ROSWELL, Ga., April 7, 2025 /PRNewswire-PRWeb/ -... |
| 18.03.2025 | Five9 launches Spotlight AI and expands reporting & analytics suite | ENTERPRISE CONNECT – Five9, provider of the Intelligent CX Platform, announced Spotlight for Five9 AI Insights, a new offering designed to help companies utilize generative AI-powered insights, using Five9 Genius AI, and unlock the full pot... |
| 07.02.2025 | Women in Tech: Breaking Barriers in Boardrooms | In the world of corporate governance, the boardroom is a fortress. Traditionally, it has been dominated by a select few. But change is in the air. The launch of Firstboard.io's Advisory Board marks a pivotal moment. This initiative aims to ... |
| 07.02.2025 | Five9 Honors Outstanding Partner Performance with Global Partner Awards | Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of its 2024 Global Partner Awards, recognizing the achievements of its global ecosystem of channel partners, Systems Integrators (SIs), strategic all... |
| 06.02.2025 | Firstboard.io® Launches Advisory Board to Champion Women Technology Leaders to Elevate Private and Public Company Boards | Firstboard.io Advisory Board
Firstboard.io, a curated collective of accomplished women technology leaders comprised of experienced board directors and board qualified executives, announces the launch of its Advisory Board of prominent CEOs,... |
| 06.02.2025 | CallTower and Five9 Announce Global Select Resale Partnership | CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, is proud to announce an innovative resale Partnership with Five9, a leading p... |
| 03.02.2025 | Intradiem Announces Reseller Partnership with Five9 | Intradiem today announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centers achieve greater efficiency, productivity, and employee satisfaction. Specifically, the par... |
| 27.01.2025 | Five9 Announces its New Era of CX Awards Winners | Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the New Era of CX Awards 2024. These awards celebrate the most innovative companies and individuals redefining customer experience and AI in busin... |
| 07.01.2025 | Zenoti Appoints New Chief Financial Officer, Announces Strategic Leadership Additions to Drive 2025 Growth and Innovation | Zenoti logo
Sean Blitchok Named CFO; Doug Sechrist Takes Helm as SVP of Marketing
SEATTLE, Jan. 7, 2025 /PRNewswire-PRWeb/ -- Zenoti, the leading cloud software solution for the beauty, wellness, and fitness industries, proudly announces th... |
| 03.01.2025 | outboundIQ Achieves Certified Implementation Partner Status with Five9 | outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. W... |
| 13.12.2024 | Celesta Capital: Anand Chandrasekaran Joins As Managing Partner | Celesta Capital, a global deep tech venture capital firm, announced that technology investor and product leader Anand Chandrasekaran has joined as a Managing Partner. Chandrasekaran has over 20 years of experience identifying transformative... |
| 11.12.2024 | Aragon Research Celebrates the 14th Annual Transform Event | Aragon Research Celebrates 14th Annual Transform Event
Aragon Research today hosted its 14th annual Transform event, a groundbreaking hybrid experience bringing together top executives, technology leaders, and industry analysts.
PALO ALTO, ... |
| 06.12.2024 | Navigating the Call Center Software Landscape: Costs, Features, and Strategies | In the world of customer service, call centers are the backbone. They connect businesses with their customers, solving problems and building relationships. But behind the scenes, the choice of call center software can feel like navigating a... |
| 05.12.2024 | Aragon Research Releases the 2025 Globe™ Report on AI Agent Platforms in the Intelligent Contact Center | Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center (ICC), 2025
The rise of AI Agent Platforms marks a significant shift in the contact center landscape.
PALO ALTO, Calif., Dec. 5, 2024 /PRNewswire-PRWeb/ -- Arag... |
| 03.12.2024 | Freshworks appoints Srinivasan Raghavan as Chief Product Officer | Freshworks has appointed Srinivasan Raghavan as its new Chief Product Officer, a role in which he will lead and scale the company's product strategy and vision.
Srinivasan Raghavan, known as Srini, joins Freshworks with over twenty years of... |
| 02.12.2024 | V2 Digital strengthens team with two key appointments | V2 Digital has announced two senior appointments as part of its growth strategy, expanding its team to over 60 employees across Sydney, Melbourne, and Brisbane.
This period of growth comes in the wake of significant client acquisitions from... |
| 02.12.2024 | Call Center Software Pricing: How to Accurately Calculate Cost | Whether you’re getting call center software for the first time or you’re looking to compare prices for alternative options, there are a lot of factors that go into call center software pricing.
This guide covers everything to keep in mind s... |
| 29.11.2024 | Gen Z Wants Brands to Level Up Their AI Customer Service Game | Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platf... |
| 12.11.2024 | Aragon Research's 2025 Globe™ for Intelligent Contact Centers Highlights the Rise of Virtual Agents | The Aragon Research Globe™ for the Intelligent Contact Center, 2025
Aragon Research today released The Aragon Research Globe™ for the Intelligent Contact Center (ICCs), 2025
PALO ALTO, Calif., Nov. 12, 2024 /PRNewswire-PRWeb/ -- Aragon Rese... |
| 12.11.2024 | ROTH to Host 13th Annual Technology Conference at the Hard Rock Hotel in New York City | Event to feature one-on-one meetings between institutional investors and senior management from over 110 companies across a variety of technology sub-sectors
NEW YORK, Nov. 12, 2024 (GLOBE NEWSWIRE) -- via IBN -- Roth Capital Partners, LLC ... |
| 16.10.2024 | NovelVox, The Leading Contact Center Integration Provider, Expands Its Integration Library to Include 100+ Applications | NovelVox
NovelVox, a leader in contact center integrations, is expanding its integration library with exciting new solutions for ACDs and other contact center platforms across the industry.
ROSWELL, Ga., Oct. 16, 2024 /PRNewswire-PRWeb/ -- ... |
| 15.10.2024 | Five9 Announces CX Summit Barcelona 2024 | Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 CX Summit Barcelona, taking place on November 12-14 at Torre Melina in Barcelona, Spain. CX Summit is Five9’s premier annual CX conference, bringing togeth... |
| 18.09.2024 | Group Elite Enhances EliteKeep for Secure and Compliant Contact Center Recording Archive Management | Where should I store my call recordings for long term retention?
Multi-platform contact center recordings must be strategically accessible to be AI ready, and EliteKeep from Group Elite reduces the cost of maintaining outdated systems by 40... |
| 05.09.2024 | CRM Magazine Names Its 2024 Industry Leaders in September | CRM 2024 Industry Awards
CRM magazine has announced the winners of its 23rd annual CRM Industry Awards in its September 2024 issue and during the Sept. 3 broadcast of "CRM Playaz," a weekly livestream podcast hosted by CRM industr... |
| 29.08.2024 | Salesforce gains as software firm bets on AI tools to power growth | Artificial IntelligenceSalesforce gains as software firm bets on AI tools to power growth
By ReutersAugust 29, 202411:12 AM UTCUpdated ago
Text
Small Text
Medium Text
Large Text
Share
X
Facebook
Linkedin
Email
Link
The Salesforce logo is pi... |
| 22.08.2024 | Glance announces Guided CX™ integration with Five9 to deliver smart, human customer experiences | Glance now available on the Five9 CX Marketplace
WAKEFIELD, Mass., Aug. 22, 2024 /PRNewswire/ -- Glance, a leader in Guided CX™ solutions, today announced its partnership with Five9, the intelligent CX platform provider. Glance is now avail... |
| 21.08.2024 | The Future of Customer Engagement: A Shift Towards Intelligent Solutions | In the fast-paced world of technology, change is the only constant. Two recent developments in the realm of customer engagement highlight this truth. Companies are pivoting towards innovative solutions that blend artificial intelligence wit... |
| 21.08.2024 | Major Industry Shift: Major Players Transition to Auraya's EVA as Legacy Voice Biometrics Solutions Reach End of Life | SYDNEY, Aug. 21, 2024 /PRNewswire/ -- A end-of-life scenario for a once-dominant voice biometrics provider has prompted organizations to reassess their identity verification systems. The urgency to migrate to a sustainable, secure solution ... |
| 20.08.2024 | Glance Showcases Intelligent Human Connection for Financial Services at Finovate Fall 2024 | Empowering financial services with AI + human CX to drive meaningful customer engagement
WAKEFIELD, Mass., Aug. 20, 2024 /PRNewswire/ -- Glance, the leading provider of Guided Customer Experience (CX) solutions, is excited to announce its p... |
| 13.08.2024 | Channel Leader and Career Leadership Coach Rema Lolas Headlines ACWConnect Live! on September 16 | Rema Lolas, Founder & CEO of Unstoppable Leadership, will deliver the Keynote Address at ACWConnect Live! Atlanta.
Alliance of Channel Women Networking Event Kicks Off MSP Summit in Atlanta
ORANGE, Calif., Aug. 13, 2024 /PRNewswire-PRWe... |
| 09.08.2024 | Five9 Announces an AI Suite & New Approach to Transform Enterprise CX | Five9, provider of the Intelligent CX Platform, announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic approach to deliver fully customizable, AI-elevated CX across the custo... |
| 31.07.2024 | NovelVox Launches CXInfinity Service and Sales to Better Cater Segmented Omnichannel Needs in Contact Centers | NovelVox
Introducing the new modules to offer a 360-degree omnichannel solution for Sales and Service.
ROSWELL, Ga., July 31, 2024 /PRNewswire-PRWeb/ -- In today's digital age, customers are more empowered than ever. They expect brands to n... |
| 25.07.2024 | The 6 Best Call Center Software of 2024 | Best call center software overall: Nextiva The most advanced call center solution: RingCentral Best modular call center platform: Vonage Best digital-only plan: Five9 Best customer support solution: LiveAgent Best AI-powered features: Dialp... |
| 17.07.2024 | Five9 Leads in 2024 IDC MarketScape for CCaaS Applications Software | Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. The evaluation wa... |
| 11.06.2024 | Five9 & Salesforce collaborate on AI solutions for contact centres | Five9, a provider of customer experience solutions, has announced an enhancement to its platform through a new collaboration with Salesforce. This integration involves combining Salesforce's Einstein AI with Five9's suite of artificial inte... |
| 06.06.2024 | AI Startup Thoughtly Lands $3M for Contact Center Innovation | Thoughtly, a rapidly growing startup building AI voice agents for contact centers, has secured a $3 million funding round with participation from Afore Capital, Greycroft, Expansion, and others. With their innovative approach to customer ph... |
| 07.05.2024 | Glance showcases intelligent Guided CX™ at Genesys Xperience | Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking place May 13 to 15 in Denver. At the event, Glance will showcase its innovative, intelligent Guided CX™ funct... |
| 07.05.2024 | Glance showcases intelligent Guided CX™ at Genesys Xperience | New features drive innovation in CX orchestration
WAKEFIELD, Mass., May 7, 2024 /PRNewswire/ -- Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking place May 13 ... |
| 15.04.2024 | Five9 introduces Zendesk integrations to unify the agent workspace | Five9 introduces Zendesk integrations to unify the agent workspace
Five9, provider of a leading CX intelligent platform, is enhancing its integration with Zendesk Talk Partner Edition (TPE) that supports the latest Zendesk Voice Comment and... |
| 28.03.2024 | RingCentral wins the Overall Best of Enterprise Connect 2024 Award | Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces RingCentral wins the Overall Best of Enterprise Connect award. RingCentral won for RingSense AI, a personal AI helper... |
| 21.03.2024 | SuccessKPI announces partnership with Five9 | SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership with Five9, the provider of the Intelligent CX Platform. SuccessKPI solutions are now available on the Five9 CX Marketplace, making it easy for... |
| 18.03.2024 | Five9 hires Steve Blood to VP of Market Intelligence and Evangelism | Five9, provider of the Intelligent CX Platform, announced the appointment of Steve Blood as Vice President of Market Intelligence and Evangelism at Five9. Based in Europe, Blood will focus on shaping and elevating Five9’s positioning as it ... |
| 14.03.2024 | Playvox announces Annual Partner of the Year Awards for WEM Solutions | Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced its annual Partner of the Year Awards. Global and industry-leading brands including Salesforce, ... |
| 14.03.2024 | NovelVox, the Leading Webex Partner for Maximizing Agent Experience Joins hands for Cisco Amsterdam Event and EMEA Interactive Webinar | NovelVox
NovelVox, a prominent contact center solution provider and a certified Cisco partner, recently attended the Cisco Amsterdam Event. Among the many transformational technologies focusing on enhancing digital security and reimagining ... |
| 13.03.2024 | Contact Center Analytics Market Size Reach USD 8.1 Billion by 2031, Key Factors Behind Market’s Growth | Contact Center Analytics Market Type
Rising adoption of advanced contact center technologies , demand for better CEMS & increasing adoption of cloud-based contact center solutions drive the market.
PORTLAND, PORTLAND, OR, UNITED STATE, ... |
| 06.03.2024 | Former State Senator Mona Das & Channel Leader Jen Waltz Headline ACWConnect Live! on March 11 | Former Senator Mona Das & Channel Leader Jen Waltz Headline ACWConnect Live! on March 11
Alliance of Channel Women Networking Event Kicks Off Channel Partners Conference & Expo in Vegas
ORANGE, Calif., March 6, 2024 /PRNewswire-PRWe... |
| 06.03.2024 | Five9 closes 2023 with strong growth; carries momentum into 2024 | Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, closed 2023 with strong growth and continued business momentum leading into 2024. As enterprises continue to invest in customer experience as a core business differentiator, Fi... |
| 19.01.2024 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 18.01.2024 | Five9 Announces Availability of Intelligent CX Platform on Google Cloud Marketplace | Five9 solution gives customers the benefits of AI and automation on Google Cloud
Five9, provider of the Intelligent CX Platform, announced the availability of the Five9 Intelligent CX Platform on Google Cloud Marketplace. This offering prov... |
| 07.12.2023 | Five9 Expands Partner Network and Welcomes Assist Digital in the Partner Ecosystem in the European Market | Five9, the provider of the Intelligent CX Platform, announced that it gained CX-Specialist Assist Digital as a new partner. With this addition, Five9 made its European partner ecosystem even stronger. In particular with converneo GmbH, a Le... |
| 24.11.2023 | Top 4 Five9 Alternatives in 2023: Analysis of 14,000+ Reviews | Contact centers are entering a new era as artificial intelligence (AI) begins to provide the convenience, reliability, and communication simplicity that customers expect (see figure).
Figure 1: Benefits of AI usage in contact center operati... |
| 13.11.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 09.11.2023 | Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy | Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, enabling rapid integration with the Five9 Intelligent Cloud Contact Center
Ushur, the leader in AI-Powered Customer Experience Automation (C... |
