ChannelReply

We created ChannelReply to deal with the madness of multi-platform ecommerce support. We began as sellers ourselves, conducting high-volume sales on eBay and Amazon. Customer service was a constant headache. After countless hours of clicking through browser tabs to find and answer messages, we decided we needed something better. What we wanted was some way to unify support and enable organization and accountability. Finding no good solutions, we decided to build our own: ChannelReply. Using Zendesk's sophisticated API, we seamlessly tied in Amazon and eBay messaging so we could provide faster support. We knew we had something special when our sales team started dancing a jig. We knew we had something incredible when other sellers asked to use it—and loved it. Today, ChannelReply supports advanced Amazon, eBay, Shopify and Walmart integrations. And we connect these marketplaces not only with Zendesk, but with Freshdesk, Help Scout, Gorgias and Re:amaze as well. It's a surefire way to satisfy your customers, build your reputation, and streamline your business. In 2021, we took our next big step and launched our Amazon feedback gathering tool: CR Feedback. It’s one of the most affordable tools of its kind. With it, you can either automate Amazon’s “Request a Review” button or send personalized emails on your own schedule. There’s no easier way to boost your Amazon seller rating. Give ChannelReply and CR Feedback a shot. We’re sure you’ll love them as much as we do!