Assembled aims to transform and elevate customer support. Our workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. Our customers include some of the most innovative support teams in the world, including Stripe, GoFundMe, Harry’s, and Looker.
Forecasting
We automatically forecast support volume and translate it into the right staffing plan. In an environment where customers have many ways to get in touch—chat, email, phone, social media—it’s tricky and time-consuming to get this right.
Scheduling
We provide an intuitive team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, we meet people where they already are by integrating with tools like Google Calendar and Slack.
Unified metrics
We make support schedules and metrics, like response times, visible across all levels. Many users have said that Assembled was the first place where everyone on the team shared a blueprint for success.
Forecasting
We automatically forecast support volume and translate it into the right staffing plan. In an environment where customers have many ways to get in touch—chat, email, phone, social media—it’s tricky and time-consuming to get this right.
Scheduling
We provide an intuitive team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, we meet people where they already are by integrating with tools like Google Calendar and Slack.
Unified metrics
We make support schedules and metrics, like response times, visible across all levels. Many users have said that Assembled was the first place where everyone on the team shared a blueprint for success.
Location: United States, California, Palo Alto
Employees: 11-50
Total raised: $67.6M
Founded date: 2018
Investors 5
| Date | Name | Website |
| - | Emergence ... | emcap.com |
| 06.10.2020 | Y Combinat... | ycombinato... |
| - | Basis Set ... | basisset.v... |
| - | SignalFire | signalfire... |
| - | Basis Set ... | basisset.c... |
Funding Rounds 2
| Date | Series | Amount | Investors |
| 27.05.2022 | - | $51M | Emergence ... |
| 12.03.2021 | - | $16.6M | - |
Mentions in press and media 5
| Date | Title | Description |
| 23.12.2025 | Масштабирование LLM с помощью Golang: как мы обслуживаем миллионы запросов LLM | Хотя экосистема LLM в основном ориентирована на Python, мы нашли Go исключительно подходящим для производственных развертываний. Наша инфраструктура на базе Go обрабатывает миллионы ежемесячных запросов LLM с минимальной настройкой производ... |
| 27.05.2022 | Tiger Global plans to raise a new fund for private investments as public markets sour | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. After closing a $12.7 billion fund mere months ago, Tiger Global is planning to go back to market... |
| 26.05.2022 | Customer support management platform Assembled lands $51M | Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, with participation from Emergence Capital ... |
| 12.03.2021 | Assembled, an operating system for support teams, raises $16.6M | From the point of view of a consumer, customer service sometimes feels like a monolith, but behind the scenes it can be a very fragmented business, with dozens of companies providing various different tools to help agents do their jobs. Tod... |
| 11.03.2020 | Assembled raises $3.1M led by Stripe to build ‘the operating system for support teams’ | CRM software accounts for one-quarter of all enterprise IT spend. But ironically, while a lot of money is spent on platforms like Salesforce or SAP to manage incoming calls and outgoing marketing and sales activity, not a lot of attention i... |