| Date | Title | Description |
| 23.01.2025 | The Battle of Transparency: How Corporate Fees Keep Consumers in the Dark | In the world of consumer services, transparency is a rare gem. Companies often hide behind a veil of fine print and misleading fees. The recent class action lawsuit against Verizon highlights this ongoing struggle. It’s a tale of corporate ... |
| 21.01.2025 | Teneo.ai Appoints Lee A. Kayne as Director of Partnerships and Strategic Accounts for North America | Teneo.ai Appoints Lee A. Kayne as Director of Partnerships and Strategic Accounts for North America
Tue, Jan 21, 2025 14:00 CET Report this content
Experienced Industry Leader Brings a Wealth of AI, CX, Cloud, Go-to-Market, Sales & Part... |
| 24.03.2021 | What Does the 'New Normal' Look Like for Enterprises? | Ernest Hamilton, Tech Times 24 March 2021, 11:03 am
(Photo : What Does the 'New Normal' Look Like for Enterprises?)
Despite our wishes, nothing is going back to the "normal" we knew before COVID-19 happened. After this pandemic ha... |
| 04.01.2021 | Uber researchers propose AI language model that emphasizes positive and polite responses | AI-powered assistants like Siri, Cortana, Alexa, and Google Assistant are pervasive. But for these assistants to engage users and help them to achieve their goals, they need to exhibit appropriate social behavior and provide informative rep... |
| 04.01.2021 | Uber researchers propose AI language model that emphasizes positive and polite responses | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
AI-powered assistants like Siri, Cortana, Alexa, ... |
| 07.01.2019 | Term Sheet — Monday, January 7 | HOPING FOR A MARKET DIP
Happy New Year, Term Sheet readers.
Paid Content You can't secure what you can't see From ExtraHop
—
In December, Term Sheet published readers’ business-related predictions for 2019. Many of you predicted a recession... |
| 04.10.2018 | Easing automation anxieties through upskilling | Automation is a word on the lips of many a business professional these days. Inevitably, it inspires hope for the future for many a decision-maker, but it's also responsible for raising fears among workers that their jobs might be under thr... |
| 01.10.2018 | 6 ways messaging fixes what customers hate about customer service | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Presented by Helpshift
It’s a real statistic, and it’s damning: 38 percent of consumers would rather clean a toilet than contact your c... |
| 01.10.2018 | 6 ways messaging fixes what customers hate about customer service | Presented by Helpshift
It’s a real statistic, and it’s damning: 38 percent of consumers would rather clean a toilet than contact your customer service center. Customers just want their problems solved — and want them solved without being th... |
| 21.09.2018 | Could Your Small Business Benefit from Using Chatbots? | The mindset of the modern consumer is one of urgency and convenience. Businesses that reply to queries and concerns quickly and without hassle generally earn more customer loyalty and have better brand reputation. And thanks to chatbots, mo... |
| 11.06.2018 | Voice AI First Half 2018 Review – Goebel, Higbie, Messina, Mutchler, Kinsella – Voicebot Podcast Ep 47 | Voice AI First Half 2018 Review – Goebel, Higbie, Messina, Mutchler, Kinsella – Voicebot Podcast Ep 47
Bret Kinsella on June 11, 2018 at 4:07 pm
This week’s episode focuses on voice AI events, products and news from the first half of 2018. ... |
| 12.05.2018 | Is Google Duplex really that incredibly bad(-ass)? | Is Google Duplex really that incredibly bad(-ass)?
Tobias Goebel on May 12, 2018 at 9:33 am
If you can’t automate the backend, automate the frontend
About 2 years ago, I wrote about how the big tech players are, unfortunately, vastly over-p... |
| 12.02.2018 | Voicebot Podcast Episode 29 – Tobias Goebel, Aspect Software, on Computational Linguistics, Chatbots and Voice Assistants | Voicebot Podcast Episode 29 – Tobias Goebel, Aspect Software, on Computational Linguistics, Chatbots and Voice Assistants
Bret Kinsella on February 12, 2018 at 1:00 pm
Tobias Goebel is Senior Director, Emerging Technologies for Aspect Softw... |
| 20.12.2017 | 2018 Voice Assistant Predictions from 20 Innovators | 2018 Voice Assistant Predictions from 20 Innovators
Bret Kinsella on December 20, 2017 at 12:33 pm
Voicebot reached out to 20 innovators working with voice assistant and AI technologies to get their predictions for 2018. The predictions ran... |
| 08.12.2017 | Amazon Echo Now Shipping to 89 Countries | Amazon Echo Now Shipping to 89 Countries
Bret Kinsella on December 8, 2017 at 4:21 pm
Amazon Echo is now shipping to 89 countries according to an Amazon spokesperson. An earlier blog post by Amazon’s Jeff Blankenberg encouraged developers t... |
| 08.10.2017 | AI-backed voice assistants make customer support efficient yet human | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Enterprises are constantly evaluating ways to imp... |
| 06.09.2017 | The secret language of chatbots | Vadim Berman Contributor
Vadim Berman is director of engineering at Aspect Software. He came to Aspect with the acquisition of LinguaSys in 2015. Vadim co-founded LinguaSys in 2010 and was the chief technology officer. He recently moved to ... |
| 02.08.2017 | When Voice Meets Impulse Buy: From Thought to Transaction in 22.6 seconds | When Voice Meets Impulse Buy: From Thought to Transaction in 22.6 seconds
Tobias Goebel on August 2, 2017 at 2:31 pm
‘tis the season. The season of flies in our kitchen. In the past, my wife and I have used anything we could find to elimina... |
| 01.08.2017 | Facebook’s botched Messenger rollout isn’t hurting chatbots | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Last year, Facebook triggered a wave of hype surr... |
| 01.08.2017 | Here’s proof that workers want to relinquish their menial jobs to chatbots | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
If you’re in customer service and support, you’ve... |
| 28.02.2017 | What to do about the chatbot dilemma | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Last week, The Information reported that AI bots ... |
| 28.02.2017 | What to do about the chatbot dilemma | Last week, The Information reported that AI bots were experiencing a 70 percent failure rate, and the told-you-sos of the world started to point fingers. In the tests it conducted, the Silicon Valley blog said artificial intelligence-powere... |
| 31.12.2016 | Reverse-engineering the universal translator | Vadim Berman Contributor
Vadim Berman is director of engineering at Aspect Software. He came to Aspect with the acquisition of LinguaSys in 2015. Vadim co-founded LinguaSys in 2010 and was the chief technology officer. He recently moved to ... |
| 12.12.2016 | Survey finds half of consumers would prefer to conduct all customer service via messaging | Anyone paying any attention to consumer behavior today knows that customer desire to actually talk to companies is fading and fading fast. Gartner predicts that by the year 2020 only 10 percent of customer-company interactions will be condu... |
| 18.10.2016 | 3 ways chatbots deliver ROI for customer service | Marketing pros always like to talk about the cool factor. In advertising it drives curiosity. In a new product it creates demand. But with the cool factor for customer engagement, the proof is in the plateau — the plateau of productivity th... |
| 30.09.2016 | Bringing Customer Self-Service Into our Homes | Bringing Customer Self-Service Into our Homes
Tobias Goebel on September 30, 2016 at 9:00 am
If there is one trend that might be seen as surprising by many, it’s that we seem to prefer to interact with machines over humans when it comes to ... |
| 01.09.2016 | Genesys buys Interactive Intelligence for $1.4B: Is it just consolidation? | Yesterday, contact center company Genesys agreed to buy Interactive Intelligence for about $1.4 billion as it looks to build scale in the face of fierce competition in the contact center and workforce optimization (WFO) markets. The $60.50 ... |
| 01.09.2016 | Genesys buys Interactive Intelligence for $1.4B: Is it just consolidation? | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Yesterday, contact center company Genesys agreed ... |
| 19.06.2016 | These chatbots failed so yours doesn’t have to | In one of the year’s most telegraphed tech reveals, Facebook announced in April that it was opening its Messenger APIs so brands could deploy chatbots to create rich, automated customer engagement on the app. But barely 24 hours passed befo... |
| 06.03.2016 | Cognitive correction and creating better human-to-machine interaction | Lisa Michaud Contributor
Lisa Michaud is a data architect at Aspect Software.
The lifetime of the computer has been marked by an ongoing struggle to communicate with the machine. When two human conversational participants come from differen... |
| 23.01.2016 | Text is the new talk for brand marketers | Get ready for customer service via text-messaging. Google is apparently working on an interactive and automated chat app and Facebook announced its Messenger-based customer service initiative last year. Then, just this week, Facebook-owned ... |
| 23.01.2016 | Text is the new talk for brand marketers | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Get ready for customer service via text-messaging... |
| 23.07.2015 | How messaging impacts customer communications | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
For many people under a certain age, messaging — ... |
| 23.07.2015 | How messaging impacts customer communications | For many people under a certain age, messaging — SMS/MMS texting as well as messaging apps — is their preferred conversational medium.
They will only resort to phone calls or emails the way the rest of us might choose to write a letter in l... |
| 06.02.2015 | YouTube could replace the call centre, finds survey | Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre, according to new research from Aspect Software
We are all now customer service representatives, with most of us preferring to resolve... |
| 15.09.2014 | How to digitally transform closings | Welcome back to another week, as we’re already halfway through September. Today kicks off Week 46 until the go-live for the TILA-RESPA Integrated Disclosures on August 1, 2015. If you’re staying on par with the Lender Implementation Timelin... |
| 10.09.2014 | 11 customer experience statistics you need to know | Over the last few weeks we’ve scoured the net for some relevant statistics and stories regarding the first “building block” of digital transformation: Customer Experience. For those of you who missed it, a post from last week discussed the ... |
| 04.02.2013 | Strategic partnership and re-seller agreements with Aspect Software; subscription by Aspect Software to raise £1,250,000; and trading update | eg solutions plc (“eg” or “the Company”; LSE-AIM: EGS), the back office optimisation software company, announces that it has signed a strategic partnership and re-seller agreement (“the Agreement”) with Aspect Software Inc. (“Aspect”), the ... |
| 21.06.2012 | Aspect Delivers on Promise of Next Generation Customer Contact with Launch of Aspect Applications Foundation | New development platform melds unified multichannel interaction, effective people management, and technology expertise with Microsoft enterprise technologies
Delivers 5 critical areas of innovation: social enablement, enterprise collaborati... |
| 08.03.2012 | Aspect Enterprise Solutions Completes Integration For $42Bn Itochu Group | Multi-commodity trading and risk management Cloud solutions provider Aspect Enterprise Solutions today announces the completion of a key new integration project for the Singapore-based energy trading arm of Japan’s giant Itochu Group. Itoch... |
| 09.12.2011 | Aspect Unified IP CRM Connector Updates Integrations with Leading CRM Business Applications | Joint Testing by Aspect and Partner AMC Technology Certifies Seamless Integration with Most Recent Releases of Siebel and SAP
Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced updated validatio... |
| 20.05.2011 | Aspect Contact 2011 now available | Aspect, a leading provider of customer contact and Microsoft solutions, has announced the general availability of Aspect Contact 2011,a solution designed to deliver essential customer contact capabilities for small to mid-sized contact cent... |
| 18.03.2008 | Microsoft and Aspect Team on Unified Communications | News Microsoft and Aspect Team on Unified Communications By Kurt MackieMarch 18, 2008 Microsoft and Aspect Software Inc. today initiated a global strategic alliance focused on better enhancing communications between contact centers and the ... |
