| Date | Title | Description |
| 03.03.2026 | Ada Doubles YoY Growth as Demand for Agentic Customer Service Surges | Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience (ACX) Operating Model, today announced more than 100% year-over-year revenue growth, marking a breakout year as enterprises transition fro... |
| 23.07.2025 | Early Anthropic hire raises $15M to insure AI agents and help startups deploy safely | Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now
A new startup founded by an early Anthropic hire has raised $15 million to solve on... |
| 05.12.2024 | 'Please Hold' is Officially Cancelled — How to Future-Proof Your Customer Service for Gen Z and Beyond Customers are increasingly expecting better service. Younger generations are leading the way. | "Please hold" has officially been canceled. That's one takeaway from a major new survey by Gartner. Nearly half of Gen Z customers will simply hang up when asked to hold on to a call. But that's just one way that generational chan... |
| 05.12.2024 | Epos Now partners with Ada to empower customers with generative AI | LONDON, UNITED KINGDOM, December 5, 2024 /EINPresswire.com/ -- Epos Now, a leading point-of-sale and embedded finance platform, is excited to announce the launch of Sidekick, an innovative generative AI agent. Developed using Ada, the world... |
| 04.10.2024 | Embracing Change: The Great Reskill and the Rise of Coliving Communities | Change is the only constant. In today’s world, this adage rings truer than ever. The workforce is evolving, and so is the way we live. Two trends are reshaping our landscape: the Great Reskill and the rise of coliving communities. Both are ... |
| 02.10.2024 | 3 Ways To Make Sure AI Doesn't Take Your Job Here's how to thrive (not just survive) during the 'Great AI Reskill.' | According to a think tank at IBM, 40% of the workforce will need to be "reskilled" in the next few years. You may have guessed already: it's AI that's bringing on such massive change. We could panic at this news (1.4 billion peopl... |
| 08.07.2024 | CRM Magazine Names Its Sixth Annual List of "Top 100" Vendors | CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales.
MEDFORD, N.J., July 8, 2024 /PRNewswire-PRWeb/ -- CRM magazine has compiled its annual list of the "To... |
| 24.05.2024 | Ada improves its AI Agent for customer service | Ada improves its AI Agent for customer service
Ada, the AI-native customer service automation company, is introducing a series of AI management and coaching capabilities that upskill its AI Agent.
According to the company, Ada’s AI Agent wa... |
| 23.11.2023 | Ada Launches New Customer Service AI Agent Powered by the Ada Reasoning Engine to Maximize Automated Resolutions | Ada, the world’s leading customer service automation platform, announced a new AI Agent powered by the Ada Reasoning Engine™. The Reasoning Engine gives personalized AI agents problem-solving skills and action-oriented capabilities that ena... |
| 11.10.2023 | Ada Introduces Generative Actions, Giving AI-Powered Chatbots the Ability to Actually Resolve Customer Issues | Ada’s Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs
Ada, the world’s leading AI-native customer service automation company, introduc... |
| 04.08.2023 | Тотальное доминирование с AI. Стратегия, инструменты | Генеративный ИИ и ChatGPT вывели дискуссии об искусственном интеллекте на новый уровень, привлекая внимание как предпринимателей, так и глав государств. Лидеры бизнеса и топ-менеджмент должны быть в курсе трендов и отслеживать сферы примене... |
| 06.07.2023 | 16 интересных и полезных приложений на основе ИИ | Помочь в обучении, решить клиентскую проблему, пообщаться с любимым книжным персонажем, заработать больше денег или просто по-дружески поделиться новостями — всё это можно сделать вместе с ботом-помощником. Рассказываем о приложениях на осн... |
| 18.04.2023 | Ada releases new automated generative AI-driven customer service suite | Ada, a Toronto-based customer service automation startup, has been around long enough to predate the use of large language models in its solutions, but today the company is announcing a new suite of tools powered by generative AI with the g... |
| 18.01.2023 | Ada’s AI-powered Customer Service Automation Platform now Available on AWS Marketplace | Ada, the customer service automation company, announced its availability on AWS Marketplace. Now AWS customers globally can purchase Ada’s platform via AWS Marketplace and seamlessly deploy AI-powered customer service on all of their digita... |
| 21.12.2022 | Ada Leverages OpenAI to Deliver AI-powered Customer Service | Ada, the customer service automation company, announced it is now leveraging technology from OpenAI, the AI research and deployment company responsible for the groundbreaking ChatGPT application.
Ada will deepen its use of OpenAI’s technolo... |
| 17.11.2022 | Unbabel provides real-time, AI-driven multilingual support for live customer service agents | Check out the on-demand sessions from the Low-Code/No-Code Summit to learn how to successfully innovate and achieve efficiency by upskilling and scaling citizen developers. Watch now.
Recent studies reveal that more than two-thirds (69%) of... |
| 01.04.2022 | From Series A To Salesforce, 50 Perspectives On Hiring Tech Talent | "The Great Resignation" has shaken up the tech talent landscape. I spoke with 50+ recruiters, hiring ... [+] managers, founders, VCs, and more folks on the hiring side about the current dynamic difficulties of hiring. David Lobbin... |
| 21.10.2021 | Automation Is Opening New Career Paths | Mike Murchison is CEO of Ada, a no-code, AI-powered platform that is transforming how businesses around the world provide customer service. |
| 12.08.2021 | Ada Named “Best Overall Conversational Marketing Company” in 2021 MarTech Breakthrough Awards Program | “As a company, Ada is built on strong values and the belief that customer service should be authentic, simple, efficient, and scalable" - Mike Murchison, CEO and Co-founder, Ada
LOS ANGELES (PRWEB) August 12, 2021
MarTech Breakthrough,... |
| 10.08.2021 | Ada’s Automation-First Approach Helps Retailers Accelerate Innovation and Prepare for Their Brands’ “Superbowl Moments” | TORONTO (PRWEB) August 10, 2021
Ada, the leader in Automated Brand Interactions, released ecommerce data that demonstrates a lasting digital shift in the relationship between customers and the brands they love. The report analyzes more than... |
| 03.08.2021 | Ada Launches Smart Search to Enable Consistent and Holistic CX Across All Brand Interactions | TORONTO (PRWEB) August 03, 2021
Ada, the leader in Automated Customer Experience (ACX®), today announced Smart Search, a no-code capability that integrates with existing knowledge base content that enables enterprises to launch an automatio... |
| 20.07.2021 | Ada’s Inaugural ACX-PO Demonstrates How Best-in-Class CX Teams Deliver Automated Brand Interactions at Scale | TORONTO (PRWEB) July 20, 2021
Ada, the leader in Automated Customer Experience (ACX), launched its inaugural ACX-PO on June 17, bringing together more than 1,000 attendees to understand the power of an automation-first approach to CX. ACX-P... |
| 16.06.2021 | Ada’s Commitment to a Diverse, Equitable, and Inclusive Culture Recognized by Global Authority on High-Trust, High-Performance Workplaces | TORONTO (PRWEB) June 16, 2021
Ada, the leader in Automated Customer Experience (ACX®), has been named to the 2021 List of Best Workplaces™ for Inclusion and 2021 List of Best Workplaces™ for Mental Wellness. Ada received these honors after ... |
| 03.06.2021 | Ada Unveils ACX-PO: First Global Conference Dedicated to Evangelizing Automated Customer Experiences (ACX) | TORONTO (PRWEB) June 03, 2021
Ada, the leader in Automated Customer Experience (ACX), today announced ACX-PO, its first annual global conference to be held virtually on June 17, 2021. ACX is an emerging category and strategy for Customer Ex... |
| 01.06.2021 | Cognigy raises $44M to scale its enterprise-focused conversational AI platform | Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that was accelerated in this past year as so many other services went virtual and digital — and today a startup that has built a set of ... |
| 20.05.2021 | Ada Strengthens Management Team Naming Jennifer Kline Shernoff as Senior Vice President of Product and Design | TORONTO (PRWEB) May 20, 2021
Ada, the leader in Automated Customer Experience (ACX), today announced the hiring of seasoned leader, Jennifer Kline Shernoff, a customer experience, product, and technology leader as Senior Vice President of P... |
| 07.05.2021 | Ada Raises $130M Series C; at $1.2 Billion Valuation | Ada, a Toronto, Canada-based Automated Customer Experience (ACX) company, raised $130M in Series C financing.
The round, which brought total funding raised to date to $200M with a valuation of $1.2 Billion, was led by Spark Capital, with pa... |
| 07.05.2021 | Ada Raises $130M Series C Round at a $1.2B Valuation to Revolutionize the Automated Customer Experience (ACX) | TORONTO (PRWEB) May 07, 2021
Ada, the leader in Automated Customer Experience (ACX), today announced a $130M Series C financing led by Spark Capital, with participation from Tiger Global. Existing investors Accel, Bessemer, FirstMark, Versi... |
| 07.05.2021 | Ada secures $130 million USD, claims $1.2 billion valuation | Toronto artificial intelligence (AI)-powered customer support software startup Ada has raised $130 million USD in Series C financing at a reported valuation of $1.2 billion.
The round was led by Spark Capital, with participation from Tiger ... |
| 12.04.2021 | DMZ startups reach milestone of $1 billion in collective funding | Eleven years after the Toronto incubator was founded, alumni and current portfolio companies of Ryerson University-based nonprofit DMZ have raised a total of $1 billion CAD in funding.
The milestone is the combined product of 424 investment... |
| 05.04.2021 | Ada Revolutionizes Customer Experience; Helps Leading Brands Provide Valuable Automated Experiences At Scale | TORONTO (PRWEB) April 05, 2021
Ada, the leader in Automated Customer Experience (ACX), today announced its biggest launch to date and introduces Ada Engage. The company is revolutionizing how businesses deliver valuable interactions across ... |
| 09.02.2021 | Ada’s Industry Leading Conversational AI Chatbot Now Available on Salesforce AppExchange | TORONTO (PRWEB) February 09, 2021
Ada, the market leader in Automated Customer Experience (ACX), today announced that its conversational AI chatbot is now available in the Salesforce AppExchange, a leading enterprise cloud marketplace.
Ada’... |
| 20.07.2017 | BVP Leads $2.5M Funding for Ada Support | Ada Support today launched its automated chat platform from stealth and announced it has raised $2.5 million in initial funding led by Bessemer Venture Partners with participation from Version One Ventures. Ada Support will use the funding ... |
| - | Entrepreneurs say offering generous parental leave has helped them stay competitive in a tough labor market — here's how | Small businesses that provide extensive paid parental leave said it's been beneficial for them in terms of making hires and driving revenue. MoMo Productions/Getty Images This story is available exclusively to Insider subscribers. Become an... |
| - | 25 HR leaders building the world's most innovative, inclusive workplaces amid upheaval in corporate America | Insider compiled its third annual "HR Innovators" list of 25 prominent figures. Some of this year's most innovative HR leaders (shown above, starting from the left) are Sara Cooper, Karsten Vagner, Shirley J. Knowles, and Elaine M... |
